My system keeps crashing when playing video games, especially Ubisoft games.

The Stig

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Aug 18, 2011
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Hi guys,

The title says it all, I'm pretty sure it's a software issue since my rig is nothing but brand spanking new parts. My computer continually crashes while playing video games. Farcry 3 and Watch Dogs get maybe 10 minutes into it and then BSOD, freeze or hard reset, in Watch Dogs, I haven't even gotten far enough to play a single minute yet. It seems that all three happen consecutively. Wolfenstein also crashes after about 30 mins to an hour. As far as I know, all drivers are up to date. The one thing is my games are installed on a second HDD, while my C drive is on a SSD.

I-7 4790k@47 degrees C -according to Core Temp 1.0RC3
16GB Corsair Vengeance Pro
Asus Maximus VI Extreme MOBO @85 degrees F
MSI GTX 670 Power Edition @89 degree F
WIndows 7 Pro 64-bit

All temperatures are Max and using HW monitor except for the processor
 

The Stig

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I haven't OC'd anything yet, and my PSU is a Corsair TX950W. I do have a whole bunch of HDD's hooked up, but that shouldn't affect the BSOD's and freezing issues right?
 

The Stig

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Aug 18, 2011
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All have eventually. The longest game I can play that's new is NBA 2k14 and Skyrim. At times, I can play them until i'm bored. Just tonight though, 30 mins into NBA, it froze and I had to do a hard reset. Skyrim will hard restart my computer at times (no BSOD/error message just a 3-5 second shutdown and then restart). Ubisoft games seem to BSOD/reset more than freeze. Arkham City is pretty good as well. It hasn't crashed, but I've only played maybe an hour at a time.
 
Well, care to list your exact hard drives and their model numbers?

Also you might want to turn off automatic restarts after system crashes and write down and research the crash error, as seen here:
nAKWPXs.jpg
 

Matthew-san

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Feb 25, 2014
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I'm not sure exactly sure of what would cause your games to keep crashing and freezing. Hopefully someone with more knowledge on this subject than me will post an answer soon. All I can say is that I used to have a similar problem not too long ago where'd my games would crash or freeze and emit a loud buzzing sound when it froze. I replaced my AMD Radeon 7850 2GB with a GTX 770 4GB and now it doesn't crash or freeze anymore. So what I'm saying is it could be GPU related, but that's just a guess.
 

The Stig

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Ok, got an update. I've been messing with this thing forever since I'm 98% certain neither the HDDs nor the PSU were the issues and while my drivers are all up to date, my PhysX says it was installed in 2012 while the rest were uninstalled and reinstalled today 7/31/2014 again for like the 12th time. PhysX wasn't uninstalled because I'm getting this weird error when I try to do anything with it (uninstall, repair or install updated version). I've gone through the NGE (NVIDIA GeForce Expirience) and it wouldn't install properly which is why I noticed it in the first place.

When I try to install the new PhysX driver manually, PhysX-9.13.1220-SystemSoftware.msi, it begins fine and then I get something that says "The feature you are trying to use is on a network resource that is unavailable.


Click OK to try again, or enter an alternate path to a folder containing the installation package 'PhysX-9.12.0613-SystemSoftware.msi' in the box below."

So I click OK and get "The path "C:\Users...." cannot be found. Verify that you have access to this location and try again, or try to find the installation package in a folder from which you can install the product NVIDIA PhysX."

Hit OK, it just repeats until you close out. Go back to the previous window and hit Cancel and I get "The older version of NVIDIA PhysX cannot be removed. Contact your technical support group."

Well, I'm contacting my technical support group, lol. Anybody got a fix?
 

The Stig

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Aug 18, 2011
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One last thing, according to BlueScreeView, the 3 BSOD's I've had two were caused by ntoskrnl.exe and 1 was hal.dll I could probably list more if you need more information.