PC shuts down randomly and during windows diagnostics

Erudito

Reputable
Jul 28, 2014
4
0
4,510
Hey guys, I'm really worried about my PC and I highly suspect my PSU is the culprit but please hear me out.

Symptoms:

1) When gaming, my screen would go black suddenly (like when my PC is off). However, I can still hear sound but everything would be unresponsive.

At first, I thought this was an overheating issue as I would remove my casing's cover and it would run smoothly after that.

It's happened on and off for the past couple of weeks.

2) When the screen goes black, I wondered if it could be my GPU. So I updated my display drivers and ran Windows update. I had no problems for a few days after that so I thought I'd fixed it.

3) Today, it happened again when I was playing Diablo. Removing the casing did not help, so I googled my problem and decided to run Windows Diagnostics for a memory test but the same thing happened midway! Screen went black so I powered off and on and entered the BIOS and it would die on me after a few seconds! I can still hear my fan running though.

4) Event viewer shows kernel power event ID 41.

I can boot to Windows no problem but am not sure how long that may last...

Here's my setup (2 yrs):
Core i5-3570k
G.skill RipjawsX F3-12800CL9D (8gbXM)
Sapphire HD6850 1GB DDR5
PSU Silverstone ST45SF 450W

Any ideas on what I should do?
 
Solution
Go to C:\ProgramData\Microsoft\Microsoft Security Essentials\Support and delete MSSEOOBE.etl and reboot. After reboot this file should be recreated and the error should be gone.

hans_pcguy

Distinguished
Nov 13, 2010
584
1
19,160
The first thing I would do is to re-seat your ram. In fact try re-installing only one stick at a time and see if it happens. I have seen problems like this when the ram seat is getting jiggy. Believe it or not I know a guy who sold his laptop because he just needed to re-seat the ram and didn't know it.
 

Cristi72

Admirable
Hello,

It seems that it is a PSU problem indeed. To be sure, go into BIOS and check the voltages for the +12V rail; you should have over +12V (+12,xxx). If you are under (+11,xxx), then change the PSU. Also, install HWmonitor, let it running and see the voltages and the temps for CPU/GPU in Windows.
 

Erudito

Reputable
Jul 28, 2014
4
0
4,510
Ok update... I updated my BIOS and used Driver Sweeper to try and reinstall my display drivers... now I can't even finish the driver install. It keeps shutting down the screen. Same problem. Is this my GPU or my PSU?

I did check my BIOS for the 12V rail before doing all this and it was 12.192.
 

Erudito

Reputable
Jul 28, 2014
4
0
4,510


Can't find that folder even when I turn on hidden items. I did manually reinstall my display drivers by pointing Windows to the AMD folder and it seems to be working. Fired up D3 and things are alright so far. I'll see if the problem persists, otherwise I am now pretty sure its an AMD driver issue.