- Jan 16, 2014
- 5
- 0
- 10,510
Hey all,
I am hoping that there is some networking genius out there who can help me with this problem b/c boy do I need it!
So here is my problem: I have a modem > router (with WiFi) > switch setup, but nothing behind the switch is receiving an IPv4 address from the router and thus has no access to the internet.
Here is my hardware:
Modem: Surfboard SB6141
Router: Netgear N600 (WNDR3400v2)
Switch: Netgear 24-Port Gigabit Ethernet Plus Switch (JGS524E)
Here are my preliminary diagnostics:
1) I have internet access and can connect devices to the router via WiFi from the router and from all 4 ports on the back of the router. As such, DHCP seems to be working just fine. My conclusion on this is that the router works fine as a standalone unit, so something must be wrong with the switch.
2) I have checked all the ethernet cords (CAT5) that I am using to connect devices. All work properly and all are less than 2 ft. long.
3) The switch, while it is supposed to be plug & play, came with a configuration CD. I have installed on computers both in front of and behind the switch. However, when I launch the program on either computer, it says "No switches found on this local area network!".
4) I have reset the router to factory settings and tried it again. No dice.
5) I have switched the router out for another router (same model). Same exact problem again.
6) I tried assigning static IPs to computers behind the switch. No dice.
7) I have restarted all devices in every order possible. No dice.
8) Called Netgear support. They confirmed that it should be plug & play with my setup and admitted that they could not think of any reason for this to not work. I will be connecting with them later for one of their staff to remotely connect to a laptop that will be plugged into the switch to do a more in-depth hardware analysis.
9) I have called my ISP (Bright House) just to 100% confirm that nothing on their end could be causing this problem. As expected, there wasn't.
Here is the real kicker:
I bought this new switch for one reason, to fix this exact same problem that occurred on my old switch. The old switch started acting up about 4 days ago after 3 years of working fine. Nobody seems to have any clue why it stopped working or why the new switch won't work as intended which is why I am reaching out to the people of the internet. Thank you in advance for any help you can offer!
PS:
My next steps are as follows ad I will let you all know the results.
1) Try the switch on a friend's home network to see if it works there.
2) Buy a new router (different model) and see if it works on my network.
3) Continue to follow up with Netgear on this router-switch connection problem, especially since both are their products.
I am hoping that there is some networking genius out there who can help me with this problem b/c boy do I need it!
So here is my problem: I have a modem > router (with WiFi) > switch setup, but nothing behind the switch is receiving an IPv4 address from the router and thus has no access to the internet.
Here is my hardware:
Modem: Surfboard SB6141
Router: Netgear N600 (WNDR3400v2)
Switch: Netgear 24-Port Gigabit Ethernet Plus Switch (JGS524E)
Here are my preliminary diagnostics:
1) I have internet access and can connect devices to the router via WiFi from the router and from all 4 ports on the back of the router. As such, DHCP seems to be working just fine. My conclusion on this is that the router works fine as a standalone unit, so something must be wrong with the switch.
2) I have checked all the ethernet cords (CAT5) that I am using to connect devices. All work properly and all are less than 2 ft. long.
3) The switch, while it is supposed to be plug & play, came with a configuration CD. I have installed on computers both in front of and behind the switch. However, when I launch the program on either computer, it says "No switches found on this local area network!".
4) I have reset the router to factory settings and tried it again. No dice.
5) I have switched the router out for another router (same model). Same exact problem again.
6) I tried assigning static IPs to computers behind the switch. No dice.
7) I have restarted all devices in every order possible. No dice.
8) Called Netgear support. They confirmed that it should be plug & play with my setup and admitted that they could not think of any reason for this to not work. I will be connecting with them later for one of their staff to remotely connect to a laptop that will be plugged into the switch to do a more in-depth hardware analysis.
9) I have called my ISP (Bright House) just to 100% confirm that nothing on their end could be causing this problem. As expected, there wasn't.
Here is the real kicker:
I bought this new switch for one reason, to fix this exact same problem that occurred on my old switch. The old switch started acting up about 4 days ago after 3 years of working fine. Nobody seems to have any clue why it stopped working or why the new switch won't work as intended which is why I am reaching out to the people of the internet. Thank you in advance for any help you can offer!
PS:
My next steps are as follows ad I will let you all know the results.
1) Try the switch on a friend's home network to see if it works there.
2) Buy a new router (different model) and see if it works on my network.
3) Continue to follow up with Netgear on this router-switch connection problem, especially since both are their products.
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