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BSOD Whenever Watching youtube videos and playing certain games

Last response: in Windows 8
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July 28, 2014 2:02:12 PM

Hi! First of all I just want to apologize if this is under the wrong category I couldn't find exact one just one that kind of fits it.

I built my computer about 1-2 weeks ago, I've been having the problem since, I've been trying to track this problem down but all attempts at using the Windows debugger thing has failed until I actually learned how to use it, I found out the probable cause was: GenuineIntel, Every single dump file has the same probable cause, So I know you need more info so here it is the full dump file

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe001804c4028, ba000000, 52000402}

Probably caused by : GenuineIntel

Followup: MachineOwner
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1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001804c4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:
ffffd000`e95d0df8 fffff802`cafc4203 : 00000000`00000124 00000000`00000000 ffffe001`804c4028 00000000`ba000000 : nt!KeBugCheckEx
ffffd000`e95d0e00 fffff802`ca9c4825 : 00000000`00000001 ffffe001`7ecaf1a0 ffffe001`7ecaf1a0 ffffe001`804c4028 : hal!HalBugCheckSystem+0xcf
ffffd000`e95d0e40 fffff802`cafc468c : 00000000`00000728 00000000`00000001 ffffd000`e95d1230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`e95d0ea0 fffff802`cafc4a11 : ffffe001`00000010 ffffe001`7ecaf1a0 ffffd000`e95d1048 ffffe001`7ecaf1a0 : hal!HalpMcaReportError+0x50
ffffd000`e95d0ff0 fffff802`cafc48f4 : ffffe001`7ecaebf0 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`e95d1040 fffff802`cafc4b4e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`e95d1080 fffff802`cafc4cd7 : ffffe001`7ecaebf0 ffffd000`e95d12b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`e95d10b0 fffff802`ca962abb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`e95d10e0 fffff802`ca962871 : 00000000`00000000 fffff802`ca9627f2 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`e95d1220 fffff801`cc402214 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd000`e95f18e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}

Followup: MachineOwner
---------

P.S I thought I should tell you this, I took out my graphics card and the problem stopped as far as I could see, It happens randomly while gaming on certain games so it could of crashed 2 minutes after I got off, If it is the graphics card what could it be? I can play any game fine or well most games, I've ran into two games I can't play one is Natural selection 2 and another is Heroes and Generals but that one only caused the BSOD about 1-2 hours in.

SPECS
CPU: I7-4770k Stock clock
GPU: EVGA GTX 770 Superclocked w/ ACX cooling
Motherboard: MSI Z87-G45 Mobo
RAM: 8GB RAM RIPJAW Vengence 4x2
PSU: Corsair PSU CX750M
Storage: Seagate 1tb HDD
Storage: Samsung SSD 840 120GB
OS: Windows 8.2



More about : bsod watching youtube videos playing games

a b * Windows 8
July 28, 2014 2:12:17 PM

okk so test the gpu with furmark for 30 min...... and do a memtest......if its not the gpu and ram then most probably it may be a defective psu wich is not handling load properly......plus monitor the cpu and gpu temps while playing .....if u are getting bsod while watching YouTube then disabling the hardware acceleration in the flash may help....
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July 28, 2014 2:31:34 PM

Hi Prit, I did monitor my GPU and CPU temps they are fine, I will test with futuremark as well, I can play all games fine except the 2 I mentioned and they are not that GPU or CPU intensive, I've been using the Burntest to test all my hardware and real temp to monitor CPU temps and I believe a MSI program to monitor GPU temps.

I fixed the problem with youtube that was fixed by disabling some recording program for NVIDIA shield in the Geforce program.
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July 28, 2014 3:42:15 PM

Never mind youtube problem isn't fixed -_-
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July 28, 2014 7:57:38 PM

I experience this exact same thing. I play games on one screen, watch Youtube vids on the other.

It happens ALOT with a certain game I play, Neverwinter Nights 2, i haven't noticed it happening much with other games though.

It seems to happen more often if I full screen the youtube though.

I have a watercooled CPU, so I doubt it's overheating.
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a b * Windows 8
July 28, 2014 11:36:41 PM

SKG Kyle said:
Hi Prit, I did monitor my GPU and CPU temps they are fine, I will test with futuremark as well, I can play all games fine except the 2 I mentioned and they are not that GPU or CPU intensive, I've been using the Burntest to test all my hardware and real temp to monitor CPU temps and I believe a MSI program to monitor GPU temps.

I fixed the problem with youtube that was fixed by disabling some recording program for NVIDIA shield in the Geforce program.


have you disabled the hardware acceleration in flash as i have mentioned ??
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July 29, 2014 8:18:40 AM

Like I said I thought it was fixed, Now where do I go to do that?
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July 29, 2014 10:32:14 AM

prit87 said:
SKG Kyle said:
Hi Prit, I did monitor my GPU and CPU temps they are fine, I will test with futuremark as well, I can play all games fine except the 2 I mentioned and they are not that GPU or CPU intensive, I've been using the Burntest to test all my hardware and real temp to monitor CPU temps and I believe a MSI program to monitor GPU temps.

I fixed the problem with youtube that was fixed by disabling some recording program for NVIDIA shield in the Geforce program.


have you disabled the hardware acceleration in flash as i have mentioned ??


I've done that and it hasn't helped me, but it did in the past when i experienced similar crashes on a different system.
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July 29, 2014 11:46:11 AM

James Mason I would suggest making your own topic with your own problems as I would rather not have people diverted to your problems on my support thread and then you might get help with your problem.

I'm sorry if I come off rude but I'm just trying to help and get help :) 
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a b * Windows 8
July 29, 2014 12:07:45 PM

SKG Kyle said:
Like I said I thought it was fixed, Now where do I go to do that?



I would recommend is opening a youtube video and going into full screen, right-clicking Settings and unticking Enable Hardware Acceleration.
If by some chance it doesn't let you untick, use the tab key to move between the buttons and press Space to do it for you.
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July 30, 2014 12:44:14 PM

SKG Kyle said:
James Mason I would suggest making your own topic with your own problems as I would rather not have people diverted to your problems on my support thread and then you might get help with your problem.

I'm sorry if I come off rude but I'm just trying to help and get help :) 


I was chiming in because we basically have the same problem, and basically have the same systems.
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