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Changed wireless router, printer won't print

  • Wireless Router
  • IP Address
  • Printers
  • Wireless Network
  • Laptops
Last response: in Wireless Networking
July 28, 2014 5:59:27 PM

Same problem. Changed the wireless router. Deleted old printer, had printer connect to network - no problem. Re-installed printer. Won't print. Checked IP address on printer, pinged from laptop - no problem. Checked IP address in settings on laptop - match. Won't print.

More about : changed wireless router printer print

a b D Laptop
July 29, 2014 8:59:07 AM

Hmm. Can you please add more information, such as
What printer?
What OS are you running?
Do you have any other wireless devices attached to that router that do work?
By any chance, do you have a second computer from which you can try that printer?
July 29, 2014 11:20:00 AM

I apologize - I thought everyone on here were mind readers [grin]. Dell Inspiron 15 laptop running Windows 8.1 (HATE it), the printer is an HP 6100 series wireless. My laptop is wireless and it connects to the network just fine. I'll boot up the desktop and see if I can print from that computer.

This is a new laptop - but the printing worked with the old router. I just started having problems where the router needed rebooting several times a day and decided to upgrade. That's when the problems started. Deleted the printer in my devices on the laptop and re-installed it. Have rebooted both the laptop AND the printer several times. Have logged the printer in to the new router, with name and PW - and the system SEES the printer just fine. Have pinged the printer from the laptop, and communication IS established. When I try to print, it hangs up and 5 minutes later gives me a error message that the printer could not print the document. The printer LOOKS fine in the printers and devices window, but if you hover over the icon, it shows 'error'. Troubleshooting finds nothing. Flushing and restarting the print server does nothing. I'm completely baffled.
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Best solution

July 29, 2014 11:22:55 AM

did you check the tcp ip port of the printer on your laptop ? in the start menu type in print management ( run as admin) click on all printers, double click the printer installed, go to the ports tab then add new port, select tcp/ip then type in the ip address of the printer then select it and hit apply, also verify the printers ip address by checking the printer
July 29, 2014 2:34:11 PM

THANK YOU!! I hadn't realized that re-installing the printer actually CHANGED the IP address - added characters to the end, thus preventing the proper communication. Did the trick.