Same problem. Changed the wireless router. Deleted old printer, had printer connect to network - no problem. Re-installed printer. Won't print. Checked IP address on printer, pinged from laptop - no problem. Checked IP address in settings on laptop - match. Won't print.
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Changed wireless router, printer won't print
- Thread starter ladyfaire
- Start date
WyomingKnott
Legenda in Aeternum
- Aug 29, 2006
- 13,249
- 3
- 51,960
Hmm. Can you please add more information, such as
What printer?
What OS are you running?
Do you have any other wireless devices attached to that router that do work?
By any chance, do you have a second computer from which you can try that printer?
What printer?
What OS are you running?
Do you have any other wireless devices attached to that router that do work?
By any chance, do you have a second computer from which you can try that printer?
I apologize - I thought everyone on here were mind readers [grin]. Dell Inspiron 15 laptop running Windows 8.1 (HATE it), the printer is an HP 6100 series wireless. My laptop is wireless and it connects to the network just fine. I'll boot up the desktop and see if I can print from that computer.
This is a new laptop - but the printing worked with the old router. I just started having problems where the router needed rebooting several times a day and decided to upgrade. That's when the problems started. Deleted the printer in my devices on the laptop and re-installed it. Have rebooted both the laptop AND the printer several times. Have logged the printer in to the new router, with name and PW - and the system SEES the printer just fine. Have pinged the printer from the laptop, and communication IS established. When I try to print, it hangs up and 5 minutes later gives me a error message that the printer could not print the document. The printer LOOKS fine in the printers and devices window, but if you hover over the icon, it shows 'error'. Troubleshooting finds nothing. Flushing and restarting the print server does nothing. I'm completely baffled.
This is a new laptop - but the printing worked with the old router. I just started having problems where the router needed rebooting several times a day and decided to upgrade. That's when the problems started. Deleted the printer in my devices on the laptop and re-installed it. Have rebooted both the laptop AND the printer several times. Have logged the printer in to the new router, with name and PW - and the system SEES the printer just fine. Have pinged the printer from the laptop, and communication IS established. When I try to print, it hangs up and 5 minutes later gives me a error message that the printer could not print the document. The printer LOOKS fine in the printers and devices window, but if you hover over the icon, it shows 'error'. Troubleshooting finds nothing. Flushing and restarting the print server does nothing. I'm completely baffled.
did you check the tcp ip port of the printer on your laptop ? in the start menu type in print management ( run as admin) click on all printers, double click the printer installed, go to the ports tab then add new port, select tcp/ip then type in the ip address of the printer then select it and hit apply, also verify the printers ip address by checking the printer
WyomingKnott
Legenda in Aeternum
- Aug 29, 2006
- 13,249
- 3
- 51,960
I am, part of the time. I used to have a second phone line for my modem. If the phone rang, I answered it "Psychic Hotline, you have the wrong number." And really enjoyed the poor suckers who asked "How do you know I have the wrong number?"
Thanks for the details. Glad that your printer is working again.
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