I apologize - I thought everyone on here were mind readers [grin]. Dell Inspiron 15 laptop running Windows 8.1 (HATE it), the printer is an HP 6100 series wireless. My laptop is wireless and it connects to the network just fine. I'll boot up the desktop and see if I can print from that computer.
This is a new laptop - but the printing worked with the old router. I just started having problems where the router needed rebooting several times a day and decided to upgrade. That's when the problems started. Deleted the printer in my devices on the laptop and re-installed it. Have rebooted both the laptop AND the printer several times. Have logged the printer in to the new router, with name and PW - and the system SEES the printer just fine. Have pinged the printer from the laptop, and communication IS established. When I try to print, it hangs up and 5 minutes later gives me a error message that the printer could not print the document. The printer LOOKS fine in the printers and devices window, but if you hover over the icon, it shows 'error'. Troubleshooting finds nothing. Flushing and restarting the print server does nothing. I'm completely baffled.