NEW BT INFINITY Router

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dbarnes280

Reputable
Jul 29, 2014
2
0
4,510
Upgraded from BT Home-Hub to BT INFINITY.
With home-hub I had full wireless coverage throughout the whole house and garden with 2 Kindles, one MAC Air an Alien Laptop and various mobile phones......no problems whatsoever.

After the so-called upgrade I now cannot use wifi in any room other than the room where the new router is located......BT Tech support useless
 
Solution
Phillip Corcoran
The router supplied by BT for Infinity customers is the Home Hub 5, so it's still a Home Hub (just a different version of it).
Try changing the hub's wireless channel from the default "Auto", to a high channel number like 9, 10 or 11.

There haven't been any mass complaints about degraded wireless range with the HH5 that I'm aware of, compared to earlier BT hubs.

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Phillip Corcoran

Phillip Corcoran

Titan
Moderator
Sep 7, 2013
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The router supplied by BT for Infinity customers is the Home Hub 5, so it's still a Home Hub (just a different version of it).
Try changing the hub's wireless channel from the default "Auto", to a high channel number like 9, 10 or 11.

There haven't been any mass complaints about degraded wireless range with the HH5 that I'm aware of, compared to earlier BT hubs.

 
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Solution
D

dawnraider21

Honorable
Dec 27, 2012
4
0
10,510

I had terrible trouble when after moving house I tried to connect my wifes computer to my home hub. After two days on the phone to BT "help"! service I was advised that my USB network adapter may have failed. I purchased a BT 600 usb adapter (£24:99) but still no luck. After a further 3 days on the phone to god knows where I noticed that my connection list included BTWIFI-X. On inquiring of the agent what it was, and doing a check with my android wifi analyser to confirm it was coming from MY hub I insisted that it be turned off whereupon all my connection problems disappeared. BT were apparently using my electricity without my permission (theft of services) and my bandwidth without the courtesy of informing me to create a wi-fi hotspot to sell services unavailable to me to outside users. I don`t know how other BT users feel about this, but my solicitor will be contacting the police re the theft of electricity. I suggest that all BT customers contact BT and negotiate the charge the should levy BT for the use of their electricity to create a service they sell for profit without the permission knowlege, or consent of their customers.
No doubt this statement will not be printed on the forum or appear for long but it will be repeated other places on the web and links will be virally spread no doubt by disgruntled B.T. customers.

 
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