My laptop keys are remapped help

kolton · Jul 29, 2014

Suddenly started to type different letters, backsace is 8. Help

jarotech · Jul 29, 2014

Hi, if you have a laptop, disconnect the ribbon for the keyboard from the motherboard, after reconnect the ribbon, verify if the problem is solved.

kolton · Jul 29, 2014

Hi Jarotech, we did that and re did the operating system and everything but the keyboard still is jumbled up. Backspace is 8 and m is space and s is f. Thanks for your suggestion though.

jarotech · Jul 29, 2014

Do you have the same problem with the on screen keyboard, and if you can try an external USB keyboard, is it the same?

kolton · Jul 29, 2014

Hi Jarotech, the on screen and external keyboard all were correct. Thanks for your suggestion.

jarotech · Jul 29, 2014

What is the make and model of your laptop? Maybe I could find something you could try.

kolton · Jul 29, 2014

It's a Samsung NP-RV515-A01CA

kolton · Jul 30, 2014

Hello?

jarotech · Jul 30, 2014

I think what you need is a new keyboard, if an external keyboard is alright, also the on screen keyboard is alright, the problem could be the keyboard itself. It's the cheapest to change.

kolton · Jul 30, 2014

I changed the keyboard a month ago

jarotech · Jul 30, 2014

kolton :

For the same problem?

kolton · Jul 30, 2014

No, because the paint came off the palmrest.

jarotech · Jul 31, 2014

If you kept the old keyboard, you can use it to test if this is the problem.

kolton · Aug 4, 2014

Sorry for not replying. But I sent in my laptop to get repaired.

jarotech · Aug 4, 2014

Don't worry, sometimes, it's the best way to get a laptop repaired. Let me know what was the problem.

kolton · Sep 24, 2014

jarotech :

Wow, I am so sorry for not answering you in for over 2 months. I got my laptop back at the end of August, and they said they had to replace the motherboard, LCD screen and the keyboard. So a lot happened. And I have no idea why.

Thanks and sorry for not replying,
Kolton Simpson.

jarotech · Sep 24, 2014

It's all right, you have your laptop repaired, this is a good thing. Sometimes it's difficult to repair over the internet, we don't have the laptop on hand.
Ronald.

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My laptop keys are remapped help

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