Having a lot of crashing, suspecting GPU driver

Hscumbie

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Hey all, recently I've been having some BSODs and i have the who crashed program (so i could possibly find out why it keeps crashing), and it keeps saying its my AMD driver no matter what the crash type is....I've updated from AMD's website, and I've uninstalled them completely and re-installed them but to no avail..

here's my specs:
CPU: intel i5 4670k
GPU: MSI Radeon 7770
like i said I've been having some problems with my computer crashing and who crashed keeps saying its my AMD driver so I'm at a loss as what to do....
any help will be greatly appreciated!
Thanks!
 
Solution
I would probably install all of these, in this order, just to cover the basics. These are the drivers directly from the Gigabyte website page for your board.

.Net framework http://download.gigabyte.us/FileList/Driver/mb_driver_net_framework.zip

Intel USB 3.0 driver http://download.gigabyte.us/FileList/Driver/mb_driver_intel_usb3_8series.exe

Intel rapid storage http://download.gigabyte.us/FileList/Driver/mb_driver_intel_irst_8series.exe

Afterwards of course reboot. Then I need you to go into the BIOS and see what your drive controller is set to. IDE, AHCI, RAID etc. If it's set to IDE you may need to change it to AHCI. We might have been through this before so forgive me if we have.

Also, once you get back into windows, go into...
What driver package and version do you have installed? It might be TOO new for your OS. Was it an automatically updated driver or one you installed? I'd go into control panel and right click on your display adapter then select uninstall. Make sure to check the box that says "uninstall device driver" too. Then go into programs and features and uninstall any applications related to the card including the AMD catalyst control manager and the AMD Vision engine if they are there. Use the express feature when uninstall begins and uninstall everything. Prior to doing this though go to the Catalyst website and download the 14.4 driver package (Don't download the beta 14.6 or 14.7 package) so you already have it to install afterwards. Then reboot and when you get back into windows install the driver package.:

http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages
 

Hscumbie

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i have 14.4 and i went to AMD's site to install it, should i still uninstall everything then re-install?

 
Yes. Do just what I outlined. Go into programs and features in control panel and uninstall CCC and the AMD Vision engine. Then go into control panel>device manager right click on your display adapter or graphics card and select uninstall and make sure you check the box that says to uninstall the driver as well. After that reboot. Then reinstall the AMD 14.4 CCC but choose the custom install option and don't install the optional gaming enhancement at this time or the Quickstream option, if either of those are there or checked, uncheck them. Install, reboot and try it again.
 

Hscumbie

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I will try it when I get the chance, thanks for the info.
 

Hscumbie

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well, it just crashed.. again.... i'm at a loss as what to do now
 
Ok, so go into windows explorer and find the dump file which should be located in C:/Windows/Minidump and named minidump.dmp. Either email me a copy of the file or post it to one of the free online services like Google drive, MS Onedrive or filedropper ( http://www.filedropper.com/) and post a link to the file so one of us can access it. I'll see if I can find any clues using it or try to get one of the more experienced Tom's members to analyze it. Usually guy's like johnbl can pick up a ton of issues using the dump file that most would be clueless about.

If you prefer to email me the file, PM me and I'll give you the email address.
 

Hscumbie

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thanks for your help, it is much appreciated! here's the link:
https://drive.google.com/file/d/0B9My10LCgiuTTWlkbTRMVUdXZEU/edit?usp=sharing
 
Ok, so translated to whocrashed, which is probably not as good as interpreting the actual dump file itself, it looks like a driver issue, which is usually the case. I don't know what driver or why but possibly somebody else will chime in with some answers and I'll ask around. In the meantime, make sure the rest of your drivers are all up to date. You can go into device manager and manually check for updated drivers by right clicking on the significant components and selecting update driver, update automatically. Some times updated drivers that didn't get picked up using windows update will pop up here. Apparently there's a conflict or faulty driver somewhere. Here's what whocrashed came up with.

On Mon 8/4/2014 11:27:07 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080414-17300-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B90)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
 

Hscumbie

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ok, I checked for updates on almost everything and there was 2 updates, 1 was for the intel HD graphics and the other one i don't remember..... now there is a yellow triangle with a exclamation point beside something called "teredo tunneling adapter"
and i cant update the driver software. when i go to properties it says "the device cannot start (code 10)," idk if this helps or not
 
Are gaming online when your system crashes or are you just gaming locally? What kind of router do you have? We need to know if your router supports IPv6 protocol. If it doesn't, we need to disable the teredo tunneling adapter and IPv6 profile in networking.
 

Hscumbie

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that's the thing, it just crashes at random. sometimes it wont even come out of sleep mode. My router is a belkin AC 1200 dual-band router, i think it has iPv6, but i'm not 100 percent sure... if that's not what you were needing let me know
 

gyking94

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I had this problem with a GTX 660. Go into your Mobo BIOS and alternate between settings for your iGPU (integrated graphics). There should be a setting for iGPU memory, try switching between manual and auto. Mine was set to a large amount and when I set it to auto, the BSODs stopped.
 
Yeah, this is definitely either a driver or memory issue. And the memory issue could very well be related to the iGPU. But it might also be a bad stick of RAM or one that's going bad. All your previous dump files indicate a software driver though. It almost has to be one of those. It would be nice if we could get one of the code guys to do a thorough analysis of those crashes. I'm positive there's something in there that's pointing directly at it I just don't know what it is.
 

Hscumbie

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ok, so i went into my bios and there wasn't a setting for manual or auto, right now its set on 64M (megabytes i assume?). would i be better off just disabling them all together?
 

gyking94

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Yes, do that. Also try changing an iGPU setting called 'standby' or something like that. Download this: http://www.wagnardmobile.com/DDU/ , run the .exe, click yes to restart in safe mode. When it boots up, select 'NVIDIA' tab, click 'clean and do not restart', then select 'AMD' and click 'clean and restart'. When it reboots, install the latest Beta driver. I advise you to download your driver's setup file from AMD first, then do this.
 
Ok, so, I wouldn't install the beta drivers. Myself and everybody else I know who has used them has had nothing but issues with them. Plus, you're using windows 7, not 8.1, and really don't need them. The 14.4 drivers are known to be stable with Windows 7 and most have no issues due to the build. You can try the new drivers, but considering it's an older system with an older card (The chip was released back in 2012) you shouldn't need the newer beta drivers.

You can try it though and if it creates more issues or just doesn't work you can always just uninstall it with the utility gyking mentioned and then install the stable drivers. Either way, I don't think we're going to solve the issue like this. I think we really need to see what specifically is causing the issue. But it's your pc.
 

Hscumbie

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i agree darkbreeze, ill try it anyways. whats there to lose.