Graphics card fans not spinning and no display

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jocool

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Jul 29, 2014
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Hello. I have just finished building a computer, but when I turned it on i noticed that the graphics card fans are not spinning and there is no display. I am using a Gigabyte radeon R9 270 graphics card with a ASUS M5 A97 motherboard. There seems to be power because the card is giving off heat, but i am not getting any output display. I have also tried reseating the graphics card to ensure that it is locked in, and it is. Is there anything else to try before calling it a lost cause? Thank you.
 
Solution
Scampi
The R9 270 requires at least 1x 6-pin PCI-E power connector plugged into it from the power supply.

Have a read through this troubleshooting guide:
http://www.tomshardware.co.uk/forum/261145-31-perform-steps-posting-post-boot-video-problems

If all things are in place, then it may be a dead graphics card, it happens. Test with a spare GPU if you have one.

(6-pin PCI-E cable)
pci-e-power-connector-2.jpg
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J

jocool

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Jul 29, 2014
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All the power connectors should be connected, both of the 6 pin PCI-E ports are filled. Unless one of the connectors is faulty, but i dont think so, because i reversed them to the same effect. I am not sure what kind of specs you are looking for, but the cpu is an amd 6300 3.5 ghz processor, I put in 4 gb ram and 1 Tb HDD. The graphics card (as mentioned above) is a Gigabyte radeon R9 270.
 
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Scampi

Scampi

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May 26, 2014
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What make/model PSU do you have ?

If you have a spare graphics card laying around, try that & see if it works, just to rule out if the R9 270 is DOA.

Or try the R9 270 in the 2nd (black) PCI-E x16 slot, to rule out if the top slot is defective.

 
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Shadowblade2652

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Nov 20, 2012
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Or just try and boot without the card...
 
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Scampi

Scampi

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May 26, 2014
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That ASUS M5A97 motherboard has no video output.
4tw3H0bQI5n2ZUVJ_500.jpg


 
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Shadowblade2652

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Nov 20, 2012
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uh...
okay....
So what processor does this thing fit anyways? FX chips?
Do they not have iGPU?
 
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Scampi

Scampi

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FX-6300, which doesn't have an IGP. Only the AMD APU's have IGP.

So as this specific motherboard lacks a video output, only way to test is with a discrete card of some description.

 
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G

Guest

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My Gigabyte Radeon R9 280 was DOA. I sent it back, and got another DOA card. Judging by the comments on Newegg, it's common for the card to not work. Your card's symptoms are the same my 2 cards', and they are part of the same series, by the same manufacturer. It's probably DOA, if you hadn't guessed already. Try RMAing it with your retailer.
 
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Shadowblade2652

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Nov 20, 2012
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send it to the manufacturer not the retailer.
 
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augustocbx

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Dec 16, 2014
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I have the same problem. Did you resolve your problem changing the video card?
 
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