Mouse buttons work but the cursor won't move! Level 10 GT mouse.

I built a custom rig for my friend who is a U.S. Marine up in North Carolina, I shipped him the whole thing and threw in a new Level 10 gaming mouse.
From what he's described the mouse buttons work but the cursor will not move at all for some reason.

We've tried reinstalling the software, using it in the bios, restarting the machine.
About everything I could think of personally.

Other mice apparently work fine.

They don't have a microcenter there locally so I was hoping this was something we wouldn't need to RMA.

Here is the mouse: http://www.ttesports.com/Mouse/68/Level_10_M/productPage.htm?a=a&g=ftr
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  1. Perhaps you could try plugging it into a different port? My Vengeance M65 has failed when I use it on USB 3 but works fine on USB 2.
  2. Shadowblade2652 said:
    Perhaps you could try plugging it into a different port? My Vengeance M65 has failed when I use it on USB 3 but works fine on USB 2.


    sounds like he's tried both, and all of the ports on the front and back of the machine.
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