Packet loss at ISP hop

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C

Coderizer

Reputable
Jul 25, 2014
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Hey there anyone !

I've got an issue with my connection , When i'm trying to ping any address i get packet losses , So i made a tracert and i grabbed my ISP IP address and tried to ping it .

When i'm trying to ping my ISP ip ( well it's from like 15ms so it's probably my isp as i guessed )
I get like :
Reply from xx.xx.xx.xx.xx.xx.xx: bytes=300 time=18ms TTL=254
Reply from xx.xx.xx.xx.xx.xx.xx: bytes=300 time=18ms TTL=254
Reply from xx.xx.xx.xx.xx.xx.xx: bytes=300 time=18ms TTL=254
Request timed out .
Reply from xx.xx.xx.xx.xx.xx.xx: bytes=300 time=18ms TTL=254
Reply from xx.xx.xx.xx.xx.xx.xx: bytes=300 time=18ms TTL=254
Request timed out .

and when i press CTRL+c i get like 15% packet losses ,

So is there anything i can do on my end to solve this issue ?

BTW i asked my friend to ping that address and he had no packet losses ..
 
Solution
B
If you have a extra modem around it would be a option. If it is a cable modem most you can see the signal levels and errors.

If you have a cable modem I would disassemble and make sure there is no corrosion on the connectors most important is the first splitter as it enters the house. Many of the newer cable connectors have rubber gaskets in them to prevent any moisture so they seldom have a problem.

DSL is simpler in a way. Just be sure the wire looks ok there is not a lot that can go wrong with telephone wire in your house. If you have a extra cable you could try that but it is pretty rare to have cable problems in the house.

After you have checked all you can you only option is to call the ISP. They can generally tell...
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bill001g

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Aug 9, 2012
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assuming have just a single router in your house the first hop in a trace will be the router and the second will be the first device in the ISP network.

If you ping and get loss to the second hop it means there is some problem between your and the ISP. It could be wiring or your modem or something at your house but it is not real common. You will just have to call the ISP and tell them.

If you are pinging any other hop in the trace and you get no loss to hop 2 but you see loss futher in you are wasting your time. It may be in the ISP network but they will likely not even want to discuss this with you since you will never be allowed to talk to the guys who know anything about their network.

Now I hope you are doing this test from a wired PC. If you are using wireless it is highly probable the loss is in your wireless connection.
 
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C

Coderizer

Reputable
Jul 25, 2014
13
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4,510


I'm using a wired connection , Well i tried pinging to the third hop and i had packet losses , I tried pinging to the second hop which also refers to my isp probably and I ALSO got packet losses which confuses me ..

I've made tests on several PCs so that's not the issue , Would you recommend me to change modem because i'm too frustrated at this moment :(
 
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B

bill001g

Titan
Aug 9, 2012
28,354
2,764
125,640
If you have a extra modem around it would be a option. If it is a cable modem most you can see the signal levels and errors.

If you have a cable modem I would disassemble and make sure there is no corrosion on the connectors most important is the first splitter as it enters the house. Many of the newer cable connectors have rubber gaskets in them to prevent any moisture so they seldom have a problem.

DSL is simpler in a way. Just be sure the wire looks ok there is not a lot that can go wrong with telephone wire in your house. If you have a extra cable you could try that but it is pretty rare to have cable problems in the house.

After you have checked all you can you only option is to call the ISP. They can generally tell pretty easy where the problem is. Unfortunately it means sit around the house waiting for them to show up.
 
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