I have a Toshiba 1TB Store E Partner external HDD and it was working perfectly up until I was watching a film from the HDD plugged into the USB port on my TV which i do on a regular basis. For some reason the device disconnected itself from the TV.
This prompted me to plug it back into the laptop and now it isn't recognized and by this I mean barely anywhere.
It does not show up in windows explorer or disk management (the only things in there are my internal laptop HDD and the CD Rom drive). It sort of shows up in device manager but not under 'disk drives' only under the USB drives and is listed as 'USB Mass Storgae Device'.
Strange thing is sometimes when i plug in the HDD and look in device manager the 'USB mass storage device' shows as working properly, but other times it displays a yellow exclamation mark next to it and says 'the device cannot start code 10'.
Things I have tried:
- Uninstalling the driver associated with the mass storage device and letting windows re install it.
- Updating the driver (says its already the most up to date)
- Checked device manager thoroughly for the HDD to show up... it is not there.
- Tried the HDD in a friends PC does not show there either.
- Bought a new cable to see if it was that... it wasnt.
Strange thing is when it is not displaying a exclamation mark next to it in device manager.. i can click in the bottom right hand side of the desktop to safely remove the device and it does recognise the name of the device there. If it has got an exclamation mark next to it then trying to safely remove only shows 3 dots (...) where the name of the HDD should be.
If it was dead then surely it wouldnt boot or show up here from time to time? It has a load of films on it so i would rather not have to format it, but as this point Im not even sure how to format it as i cant access it anywhere.
Sorry for the life story here just wanted to put as much detail as possible.
Btw im running windows 8.1 if that of any use to anyone.
Thanks in advance
This prompted me to plug it back into the laptop and now it isn't recognized and by this I mean barely anywhere.
It does not show up in windows explorer or disk management (the only things in there are my internal laptop HDD and the CD Rom drive). It sort of shows up in device manager but not under 'disk drives' only under the USB drives and is listed as 'USB Mass Storgae Device'.
Strange thing is sometimes when i plug in the HDD and look in device manager the 'USB mass storage device' shows as working properly, but other times it displays a yellow exclamation mark next to it and says 'the device cannot start code 10'.
Things I have tried:
- Uninstalling the driver associated with the mass storage device and letting windows re install it.
- Updating the driver (says its already the most up to date)
- Checked device manager thoroughly for the HDD to show up... it is not there.
- Tried the HDD in a friends PC does not show there either.
- Bought a new cable to see if it was that... it wasnt.
Strange thing is when it is not displaying a exclamation mark next to it in device manager.. i can click in the bottom right hand side of the desktop to safely remove the device and it does recognise the name of the device there. If it has got an exclamation mark next to it then trying to safely remove only shows 3 dots (...) where the name of the HDD should be.
If it was dead then surely it wouldnt boot or show up here from time to time? It has a load of films on it so i would rather not have to format it, but as this point Im not even sure how to format it as i cant access it anywhere.
Sorry for the life story here just wanted to put as much detail as possible.
Btw im running windows 8.1 if that of any use to anyone.
Thanks in advance
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