Hi Guys,
So I've had this ordeal for over a year now. I've been constantly phoning my ISP to ask for help but all they ever say is "Nothing is wrong from our end." They even sent a couple of technicians over to find the problem but to no avail. They come, tweak some frequencies or something and do a speedtest and think every thing is fine, then five minutes later, it's the same crap. I'll also admit that I'm not very experienced in networking
The problem isn't hard to explain really,every now and again my ping and download speed will spike up and down respectively. My ping will rise to 200ms when pinging to a server less than a kilometre away from my house, and my download speed will decrease by about 20/30 mbps (advertised speed is 60 down 2 up). This leads to problems gaming, it's almost impossible to play anything, games like COD4 will constantly tell me "Connection Interrupted" and lag me to the other side of the map, while some games kick me out because my ping is too high just for a split second. You see, everything will be fine for the most part, normally playing with a 60-80ms ping and then it just sky rockets to 400ms and I get kicked out.
Now, I'll have to admit that my network setup in my house is complicated. I've got a Cisco modem-router 2in1 in which the FTTC cable plugs into. I then have one ethernet cable running directly to my PC and one directly to a 15 port switch. This switch then has one or two computers into it and then another 3 wireless repeaters to get coverage throughout the house.
My ISP has tried doing some things and have told me to do somethings, the first thing they did was change the frequencies (which I don't understand) promising me this would fix it, it unsurprisingly did not. After that, a technical support guy told me that the repeaters were actually acting as routers and were interfering with devices on the LAN. He believed they were routers because they giving out separate IPs from the router (how can he identify they are routers on his end?) I thought this wouldn't help since I was plugged straight into the modem and was still experiencing the problem. I also did not believe them because I couldn't find the IPs of said "routers." I tried connecting to them to change their state but could not identify them on the network. Anyway, instead of hassling, I decided to switch everything off in the house, EVERYTHING. Everything that connected to the internet except my PC. The routers/repeaters, switch, other PCs, phones, tablets etc... This still didn't solve the problem.
So now I'm coming to you. What screenshots can I provide to you to help you help me?
Here is a speedtest of it working well: http://www.speedtest.net/my-result/3662288118
Here's the download speed dropping http://www.speedtest.net/my-result/3662296146
Unfortunately I can't get one where the ping is skyrocketing, now that I want it to happen. Although here is a screenshot from pingplotter showing the way to Google's servers, I blanked all numbers just in case but you can see the graph just in case: http://i.imgur.com/rmNtrND.png
So I've had this ordeal for over a year now. I've been constantly phoning my ISP to ask for help but all they ever say is "Nothing is wrong from our end." They even sent a couple of technicians over to find the problem but to no avail. They come, tweak some frequencies or something and do a speedtest and think every thing is fine, then five minutes later, it's the same crap. I'll also admit that I'm not very experienced in networking
The problem isn't hard to explain really,every now and again my ping and download speed will spike up and down respectively. My ping will rise to 200ms when pinging to a server less than a kilometre away from my house, and my download speed will decrease by about 20/30 mbps (advertised speed is 60 down 2 up). This leads to problems gaming, it's almost impossible to play anything, games like COD4 will constantly tell me "Connection Interrupted" and lag me to the other side of the map, while some games kick me out because my ping is too high just for a split second. You see, everything will be fine for the most part, normally playing with a 60-80ms ping and then it just sky rockets to 400ms and I get kicked out.
Now, I'll have to admit that my network setup in my house is complicated. I've got a Cisco modem-router 2in1 in which the FTTC cable plugs into. I then have one ethernet cable running directly to my PC and one directly to a 15 port switch. This switch then has one or two computers into it and then another 3 wireless repeaters to get coverage throughout the house.
My ISP has tried doing some things and have told me to do somethings, the first thing they did was change the frequencies (which I don't understand) promising me this would fix it, it unsurprisingly did not. After that, a technical support guy told me that the repeaters were actually acting as routers and were interfering with devices on the LAN. He believed they were routers because they giving out separate IPs from the router (how can he identify they are routers on his end?) I thought this wouldn't help since I was plugged straight into the modem and was still experiencing the problem. I also did not believe them because I couldn't find the IPs of said "routers." I tried connecting to them to change their state but could not identify them on the network. Anyway, instead of hassling, I decided to switch everything off in the house, EVERYTHING. Everything that connected to the internet except my PC. The routers/repeaters, switch, other PCs, phones, tablets etc... This still didn't solve the problem.
So now I'm coming to you. What screenshots can I provide to you to help you help me?
Here is a speedtest of it working well: http://www.speedtest.net/my-result/3662288118
Here's the download speed dropping http://www.speedtest.net/my-result/3662296146
Unfortunately I can't get one where the ping is skyrocketing, now that I want it to happen. Although here is a screenshot from pingplotter showing the way to Google's servers, I blanked all numbers just in case but you can see the graph just in case: http://i.imgur.com/rmNtrND.png