Powercolor r9 280x Turboduo coil whine

andes83

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Dec 23, 2013
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Hi guys I've recently bought a Powercolor R9 280x and I'm experiencing strange noises. Now the fans are very quiet but when I start a game (any game) I hear this loud buzzing noise. I understand that it's coil whine but I had an ASUS GTX 670 and it had coil whine but the noise was completely different and almost not noticeable. Here's a video of what I'm talking about: Click here

I've tried overvolting, undervolting, overclocking, underclocking, turning vsync from MSI Afterburner, leaving the system to render overnight but none of them seem to change the noise. Only when the frames are really low the whine is not so loud (but it's still there and I'm talking about 20fps which is not playable). And it's in everything 3D related, none in desktop or movies. I haven't tried changing the BIOS of the card because there doesn't seem to be a different one for the model.

My question is : Will the noise at least reduce itself over time and will changing the PSU or case (to a noise canceling one) work? If it's voltage related why doesn't under or overvolting change the nois? Also there are some cables that are supose to dampen vibrations will these work? Is RMA a possibility or will I just get the same noisy card because of the other components?

As I said I can live with coil whine but this is something very different and from a very silent PC I now have a noise machine that just pisses me off in every game.

My specs: CPU FX 6300 , PSU Fractal Design Integra R2 650W, Motherboard Gigabyte 970A-D3


Thank you.
 
Solution
it is a coil whine issue(if when running the computer just in windows you hear no whining then this feedback I'm giving applies, only when loads are applied will you hear harmonics). I have many of these cards I had purchased for a lan center and every one of them makes this coil whine harmonic(Noted to not be a issue by PowerColor and AMD, rather just can be an annoyance if your PC does not have sufficient noise dampening). if you run 3dmark benchtest program you'll hear very high frequency harmonic hissing when the 1500fps scenes kick in. regular scenes of up to 150fps have the lower harmonic hissing coil whine. I've contacted powercolor and they are aware of the issue and notified me it is a audible only issue. no performance or...

InvalidError

Titan
Moderator
A "normal" coil whine would be a high-pitched tone. If I heard your video correctly, what you seemed to have is more like a hissy sound and you would usually get that from a multi-phase VRM with either a busted phase or other regulation defect.

You should return it and get another... a high-pitch whine is sort-of-normal but a persistent hiss that won't go away regardless of load or warm-up definitely is not.
 

andes83

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Dec 23, 2013
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10,510


Hi, thank you for your response.Well, I don't know if the youtube video can recreate the actual noise but it's more of a metal grinding sound or rattling maybe. I have noticed a bit of stuttering in games even on high frames could this be because of the damaged VRM you mentioned (or my CPU bottlenecks it)? Also the temps went pretty high 79-80C but I kind of expected this from this GPU as it's world famous for the high temps.

 

grimworld

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Aug 3, 2012
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I bought a slightly used Powecolor R9 280X and noticed after little use a small rattling noise. Stopping the fans for a sec with my finger I found it to be one of the fans that vibrated little bit. After spinup it got worse but tapping the fan again made it tolorable. I will check with the store for repair or raplacement since it is under still under warranty. Have not noticed coil whine while gaming or rendering.

 

InvalidError

Titan
Moderator

For a rattling sound, I would go with grim and say it is probably a fan. You can try stopping them with a finger and see what happens - be gentle with the finger-jamming since jamming them too suddenly might break fan blades.
 

andes83

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Dec 23, 2013
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I tried stopping them with a finger (which was scary but fun at the same time) but no, the buzzing - rattling continued. I went to the shop where I bought the card and they said my PSU is not enough and this is where the buzzing is coming from. I argued a lot and said the sound is coming from the card but they said it was because of the PSU. (pretty stupid because they said it was enough a week before I bought the card). In my system I have a Samsung SSD 120gb and WD HD 500gb could it be that I can't power the card, the recommended minimum supply is 500W. They offered me a Corsair RM 750W and said the rattling will disappear. I didn't buy right away but now I'm thinking about it. What would you recommend to do in a such a situation?
 

InvalidError

Titan
Moderator
With a 650W gold-rated PSU, I would be skeptical about the PSU being an issue. It can certainly happen but does not seem likely.

Well, you can at least test if the PSU's fan is the one rattling. Sometimes, sound do not come from where they seem to at first.
 

Ryangrant

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Aug 30, 2012
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it is a coil whine issue(if when running the computer just in windows you hear no whining then this feedback I'm giving applies, only when loads are applied will you hear harmonics). I have many of these cards I had purchased for a lan center and every one of them makes this coil whine harmonic(Noted to not be a issue by PowerColor and AMD, rather just can be an annoyance if your PC does not have sufficient noise dampening). if you run 3dmark benchtest program you'll hear very high frequency harmonic hissing when the 1500fps scenes kick in. regular scenes of up to 150fps have the lower harmonic hissing coil whine. I've contacted powercolor and they are aware of the issue and notified me it is a audible only issue. no performance or life-span issues. Not sure if they would RMA your card but since I am a large purchaser, they are willing to take back every card and put a fix on them that was disclosed by AMD to manufactures if I wish to do so. I was just concerned that it may be a performance issue but it is not.

"We apologize for the issue that you are faced with. We realize that you are a very valuable customer. Please be aware that the choke that we use is the one suggested by AMD. The solution that we have to fix the Coil Whine, is to use the adhesive (advised by amd) to reduce the coil whine..." - RMA/Tech support Dept.

However I'm still having powercolor investigate if my cards had the fix via serial number check or not since I don't want to ship back 40 cards and find out they already had the fix applied and the sound is the best it'll be. They should be able to match up the serial numbers manufacturing date and the date that they started doing the fix for all new cards and or RMA'd cards when AMD told them of the resolution.

FYI this shipment was a shipment that came directly from suppliers which had purchased a large quantity from powercolor and I received it in late February of 2014. I didn't realize the sound was louder than I expected since I didnt use the cards in my business till 2 months ago when prepping the PCs. I'm not sure when the AMD patch/fix came out so I am awaiting that reply as I would think my cards should have already had that fix seeing as they are fairly recently manufactured cards.

Also all my systems use corsair ax1200i psu's. So you're getting an answer from someone who's spent a lot on quality hardware and knows what they're talking about. All cards tested on multiple ax1200i psu's and professional surge protected clean power input.

Again it is only a audible annoyance, no performance or life span issues can be correlated to the noise I am told by powercolor/AMD. Of course it is annoying still if your case isn't sufficiently noise dampened.

I have 6 asus directCU II 280x OC editions that are a year old and don't make a peep (i heard an extremely faint whine but my ear was literally touching the video card to hear it) during 1300-1500fps scenes or any scenes.

I've outfitted my PC's with some noise dampening foam which has eliminated the noise on most games. But again all games my customers play tend to be in the 35-100fps range so the harmonics arent too loud to begin with, and no game yet has peaked above 200fps (in game menus tend to hit 200fps) so benchtests like 3d mark are irrelevant and don't really portray a normal condition of how a video card should perform. Tests like unigine trinity/valley and furmark are good example test programs that can benchtest video cards for performance.

 
Solution

Ryangrant

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Aug 30, 2012
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Powercolor has advised me that they cannot provide the date at which AMD provided PowerColor with the coil whine fix which either eliminates or reduces the whining coils. Apparently that information cannot be provided to the public. I had wanted that information so that I could determine if my cards from February batch were already patched or if AMD provided that information to PowerColor after February, would explain why all of my cards have a coil whine that I feel is not audibly acceptable when comparing to other brand 280x's I've got that make no noise. The only solution PowerColor says is to ship the cards to them for verification on if the patch has ever been applied, if it hasn't they will patch them.
 

andes83

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Dec 23, 2013
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So, it turns out that even if I change the PSU the sound will just get to a higher pitch noise :pfff: Well, it's still better than the low pitched noise that I have now. 7970's have been notorious with the coil whine but there are some people which say it disappears within a month or two daily usage. I probably got a card from the old batch and I'm pretty sure they won't change it because coil whine doesn't affect the card it's just super annoying. I'm thinking of getting a Seasonic M12II 850w bronze or Corsair RM 750w gold to see how the sound will change (maybe it'll start playing dubstep I don't know). All the fixes that I found on the internet didn't work until now might as well try to change some hardware but it's such a bummer I have to go through all this just to play games in silence.

I see the glue fix is suggested, doesn't putting glue on the card coils void your warranty ?
 

InvalidError

Titan
Moderator

Not when the manufacturer is the one doing it.

The VRM normally operates at hundreds of kHz which is beyond human hearing range but noise in the regulator's input and output cause slight variations in duty cycles that get modulated by the switching frequency. What you hear is the coils vibrating ever-so-slightly from that current signal chirp noise. If the VRM was operating in a perfectly steady state, you would not be able to hear it.

Putting structurally strong glue to cement the coils can slightly reduce their wiggle-room and that should reduce noise. A softer glue can also dampen vibrations before they get to air instead of preventing them, which can also reduce noise. Neither will completely eliminate it though.
 

Ryangrant

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Aug 30, 2012
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If you want to fix it, you must send into powercolor to get them to apply the fix. if you do it yourself it will void the warranty 100%.

Powercolor is the only one whom can do this procedure without voiding the warranty. If you don't care about the warranty then do it yourself but if any other issues ever occur with the card, powercolor wont give you a replacement card due to seeing you've done your own glue/polish procedure.
 

andes83

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Dec 23, 2013
11
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10,510
So, a little update, I bought the Seasonic PSU I mentioned and yes the sound did go down a bit but also YES IT'S STILL there. I knew this will happen, but oh god it's much better than before. And when I set the frames to 60 fps it's very tolerable. I can't say how much it will bother some of you but it's nothing compared to the grinding, horrible sound before. I will update my post with a video of the new sound but I don't have time for now, thank you for all your posts and I will set Ryangrant as the best post here because his research was very thorough. Thanks to InvalidError for the efforts also.

Best regards.