Hi all,
I'm "averagely computer literate" and will happily provide additional information if you request it, but bear with me as I try and explain my way through this problem.
I have several different computers connected in different ways to a Cisco DPQ3925 router on the Optus cable network (Australia). A (suspect culprit) desktop connected through power point LAN, iMac(Wifi), a laptop -Wifi/LAN and 2 x iPhones (Wifi), TV(LAN), Xbox(LAN), Surround sound(LAN) and PVR(LAN).
Many months ago the internet was disconnecting and we had Optus (Australian cable company) out to look at everything and they gave it the OK. Then I replaced the memory in my desktop and reloaded Win 8.1 and everything got a lot worse.
In general, if my desktop wakes from sleep, it will have internet connection for about 30 seconds then lose it. I try the "trouble shooting" option and it give varying reasons with varying success rates of reconnection. However the problem is not just limited to wake from sleep, but also when I'm actively using my computer, just more consistently when it wakes from sleep.
Strangely this also shuts down the entire network, no other computer can connect to the internet.
Although sometimes the desktop will have access when the iMac doesn't.
I have the laptop connected directly into the router via LAN and it can't even connect to the router (ie. 192.168.0.1).
Rebooting the router doesn't fix the problem either.
However if I just walk away and leave everything for 10 or so minutes it all seems to work it self out and all computers connect.
I've tried setting up a static IP on my desktop and that didn't help.
I've also tried using wireless on my desktop and that didn't help.
Because it's such an intermittent problem I can't get Optus out because they'll just say it's my computer and charge me $$$$'s.
Any help would be appreciated.
Thankyou.
I'm "averagely computer literate" and will happily provide additional information if you request it, but bear with me as I try and explain my way through this problem.
I have several different computers connected in different ways to a Cisco DPQ3925 router on the Optus cable network (Australia). A (suspect culprit) desktop connected through power point LAN, iMac(Wifi), a laptop -Wifi/LAN and 2 x iPhones (Wifi), TV(LAN), Xbox(LAN), Surround sound(LAN) and PVR(LAN).
Many months ago the internet was disconnecting and we had Optus (Australian cable company) out to look at everything and they gave it the OK. Then I replaced the memory in my desktop and reloaded Win 8.1 and everything got a lot worse.
In general, if my desktop wakes from sleep, it will have internet connection for about 30 seconds then lose it. I try the "trouble shooting" option and it give varying reasons with varying success rates of reconnection. However the problem is not just limited to wake from sleep, but also when I'm actively using my computer, just more consistently when it wakes from sleep.
Strangely this also shuts down the entire network, no other computer can connect to the internet.
Although sometimes the desktop will have access when the iMac doesn't.
I have the laptop connected directly into the router via LAN and it can't even connect to the router (ie. 192.168.0.1).
Rebooting the router doesn't fix the problem either.
However if I just walk away and leave everything for 10 or so minutes it all seems to work it self out and all computers connect.
I've tried setting up a static IP on my desktop and that didn't help.
I've also tried using wireless on my desktop and that didn't help.
Because it's such an intermittent problem I can't get Optus out because they'll just say it's my computer and charge me $$$$'s.
Any help would be appreciated.
Thankyou.
Facebook
Twitter
Instagram