[SOLVED] BSOD (PAGE_FAULT_IN_NONPAGED_AREA) upon accessing font tool in MS Paint

DFL78 · Aug 3, 2014

Hello,

Earlier today I opened up MS Paint and clicking the font tool triggered a BSOD with the following error:

Bug Check String: PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code: 0x00000050

No driver is mentioned in the dump.

I retried the same action just to make sure that the font tool was what triggered the BSOD.

I ran chkdsk C: /r /f - no problems.
I ran sfc /scannow - no problems.
I ran memtest (extended) for two passes - no problems.

When I transferred over to my new computer three weeks ago (the one in question), I installed about 800 fonts - could that be the cause of the problem? Using a range of fonts with other software (e.g. Adobe InDesign) I don't get any errors.

I also deleted the font cache (FNTCACHE.DAT) in C:/Windows/System32 and restarted.

I haven't had any other BSOD errors.

Hardware and OS details:

ASUS M5A99X EVO R2
AMD FX-8350
Corsair Vengeance Pro 1600 MHz (16.0 GB)
NVIDIA GeForce GTX 750

Windows 7 Pro, SP1

All drivers are up to date (as far as I'm aware).
The latest BIOS is installed.

Thank you all for any help or suggestions.

Alex Kelly · Aug 3, 2014

That BSOD is related to RAM.
In your BIOS, make sure your Vengeance RAM is set to it's rated speed, timings, and voltage. You need the exact model number for your RAM to find out what these need to be set at.
After this, put memtest86 on a USB drive, and boot from it. Run at least 8 passes, and if you get any errors it indicated you have RAM issues, and either need to change it's settings or send it in for warranty.
Good luck!

DFL78 · Aug 3, 2014

Alex Kelly :

Thanks for the response. I'll be setting up the RAM shortly.

As for memtest86, are there any particular settings that you would recommend (particularly for warranty purposes)?

Thanks again.

Alex Kelly · Aug 3, 2014

Sounds good.

You don't need to change any settings in memtest86.

DFL78 · Aug 5, 2014

Alex Kelly :

Okay, so I ran memtest86 for 10 passes - all 10 ten tests (just over 26 hours in total). There were no errors (100% pass).

I think I'll test the CPU next - is Prime95 a good choice? If that passes, too, I really don't know what could be wrong.

Well, the only other possibility is the Fonts folder - I guess I could delete all non-Windows fonts. Is there any particular method for uninstalling fonts? (Or is it just enough to delete them?)

Thanks again for the help.

--

ETA: I am able to replicate the problem in Safe Mode, as well.

Alex Kelly · Aug 5, 2014

No worries! I'm determined to sort this out for you. Prime95 is indeed a good choice. Intel Burn Test is another.
Run these tests, and tell me how everything goes.

I'm pretty sure you can just delete fonts, but they would not be the cause of these issues.

DFL78 · Aug 7, 2014

Alex Kelly :

I tested the CPU using Prime95 for 24 hours and there weren't any errors.

I also tested the graphics card using 3DMark (just for the heck of it).

On a hunch, though, I took the fonts folder from another Windows 7 machine (new-ish install) and replaced the BSOD'ing machine's fonts folder with it and the problem appears to have been solved. It looks like my hardware is okay after all.

Thanks again for your help.

ETA: I used a Debian Live CD to access and delete the fonts, since Windows 7 seems to lock them up.

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[SOLVED] BSOD (PAGE_FAULT_IN_NONPAGED_AREA) upon accessing font tool in MS Paint

DFL78

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Alex Kelly

Alex Kelly

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DFL78

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Alex Kelly

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DFL78

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Alex Kelly

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DFL78

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