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Sending in my gtx580 sc for RMA, what should I expect as a replacement?

Tags:
  • Performance
  • Nvidia
  • EVGA
  • Graphics Cards
  • Graphics
Last response: in Graphics & Displays
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August 4, 2014 10:24:59 AM

evga says they'll give me something with similar performance. I'll be pretty pissed if I get a low end 700 series since my 580 was a really high end card.

More about : sending gtx580 rma expect replacement

a b U Graphics card
August 4, 2014 10:27:30 AM

I would assume it's either a 660 or a 760 since those seem to be close in performance (via the Hierarchy Chart)
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a b U Graphics card
August 4, 2014 10:35:38 AM

I think they'll see what the 580 compares to these days and send you the reference model of replacement modern card.
580 is pretty old, I think this'll be an improvement.

The closest to the 580 I see is the 760, ranking a bit higher.
>inb4 750 trolololo
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a b Î Nvidia
a c 302 U Graphics card
August 4, 2014 10:35:45 AM

Regardless, you will get a more modern card that takes less power. Most likely a GTX660 or ti. If you are really good, they might send you a GTX760. or a GTX670.
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a b U Graphics card
August 4, 2014 10:38:10 AM

Or,
You could get scammed (highly doubt it though, I assume your card is still under warranty?).

Get a 750ti lololol
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a b U Graphics card
August 4, 2014 10:43:37 AM

You should get something that costs as much as what you paid originally for GTX580...

When my 8800 died, I got GTX280, which was a hell of a bump (in your terms think suddenly getting GTX780 for free).


Ofc maybe I was just lucky or MSI felt generous, but that's what happened for me. (Although it died in one year and then no warranty anymore :D )
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August 4, 2014 10:44:15 AM

Shadowblade2652 said:
I would assume it's either a 660 or a 760 since those seem to be close in performance (via the Hierarchy Chart)


Shadowblade2652 said:
Or,
You could get scammed (highly doubt it though, I assume your card is still under warranty?).

Get a 750ti lololol


Yeah I wont accept that low tier of a card. My 580 has a lifetime warranty and the RMA got approved, I'll be happy with a 670 or a 760, my 580 was a high tier card, I'd expect something similar.

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August 4, 2014 10:45:18 AM

Gaidax said:
You should get something that costs as much as what you paid originally for GTX580...

When my 8800 died, I got GTX280, which was a hell of a bump (in your terms think suddenly getting GTX780 for free).


Ofc maybe I was just lucky or MSI felt generous, but that's what happened for me. (Although it died in one year and then no warranty anymore :D )


Maybe I'll fill the box with bribes

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a b U Graphics card
August 4, 2014 10:45:48 AM

Compared to todays cards, the 580 isnt much.
Especially cause Fermi, or should I say Thermi :3
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a c 163 Î Nvidia
a c 428 U Graphics card
August 4, 2014 10:46:52 AM

I doubt they would replace it with something lower tier. Thats just not how they keep customers. Thats something you can contact their customer service about just for peace of mind while you are sitting there waiting.
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a b U Graphics card
August 4, 2014 10:47:28 AM

Jay Lavistria said:
Compared to todays cards, the 580 isnt much.
Especially cause Fermi, or should I say Thermi :3

Yea but when it came out it was the ****.
Basically OP should get whatever card costs the same as when his 580 came out. Probably either a 770 or something like that.
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August 4, 2014 10:47:37 AM

Jay Lavistria said:
Compared to todays cards, the 580 isnt much.
Especially cause Fermi, or should I say Thermi :3


Hopefully they look at where the card was when it came out and don't just give me some shitty new card I'd never buy in the first place
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a b U Graphics card
August 4, 2014 10:51:41 AM

They'll probably send you a EVGA reference or ACX cooled 760.
That's my highest bet.
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August 4, 2014 10:59:56 AM

Gam3r01 said:
I doubt they would replace it with something lower tier. Thats just not how they keep customers. Thats something you can contact their customer service about just for peace of mind while you are sitting there waiting.


I just called, the guy was a huge dick and basically said "if it performs the same what do you care what card it is" so basically he's saying they could send me a piece of shit card but because its technically better it's okay

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a b U Graphics card
August 4, 2014 11:00:54 AM

alexferreira said:
Gam3r01 said:
I doubt they would replace it with something lower tier. Thats just not how they keep customers. Thats something you can contact their customer service about just for peace of mind while you are sitting there waiting.


I just called, the guy was a huge dick and basically said "if it performs the same what do you care what card it is" so basically he's saying they could send me a piece of shit card but because its technically better it's okay



That's a pretty dick answer.
My representative was really nice.
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a b U Graphics card
August 4, 2014 11:01:09 AM

Well if it performs better what's the problem?
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a b U Graphics card
August 4, 2014 11:04:00 AM

Shadowblade2652 said:
Well if it performs better what's the problem?


"Perform" is pretty vague.
They could just send him a cheap really hot and loud reference cooler AMD card and claim it's "similar performance"
Wouldnt be very nice now would it.
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August 4, 2014 11:04:08 AM

Shadowblade2652 said:
Well if it performs better what's the problem?


When I bought my card it was a great card, I'd like a replacement card that is also a great card, something I'd actually considering buying

I'm also not sure how they figure out performance, is a 750 technically better than a 580?
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a b U Graphics card
August 4, 2014 11:06:48 AM

alexferreira said:
Shadowblade2652 said:
Well if it performs better what's the problem?


When I bought my card it was a great card, I'd like a replacement card that is also a great card, something I'd actually considering buying

I'm also not sure how they figure out performance, is a 750 technically better than a 580?


No way,
A 660TI is probably around where the 580 is. 760 is a bit higher performance, and 770 is if the person handling your RMA is drunk.
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a b U Graphics card
August 4, 2014 11:07:50 AM

Jay Lavistria said:
Shadowblade2652 said:
Well if it performs better what's the problem?


"Perform" is pretty vague.
They could just send him a cheap really hot and loud reference cooler AMD card and claim it's "similar performance"
Wouldnt be very nice now would it.


I'd say if it gets the same performance then I see no problem.

Also,
EVGA doesn't make AMD cards.
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August 4, 2014 11:08:05 AM

Shadowblade2652 said:
alexferreira said:
Shadowblade2652 said:
Well if it performs better what's the problem?


When I bought my card it was a great card, I'd like a replacement card that is also a great card, something I'd actually considering buying

I'm also not sure how they figure out performance, is a 750 technically better than a 580?


No way,
A 660TI is probably around where the 580 is. 760 is a bit higher performance, and 770 is if the person handling your RMA is drunk.


I'll go to the liquor store and use little bottles of booze instead of packing peanuts when I send my card in
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a c 163 Î Nvidia
a c 428 U Graphics card
August 4, 2014 11:24:46 AM

EVGA is known for good customer service, none of that BS...
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a b U Graphics card
August 4, 2014 11:29:48 AM

@OP
Just make sure to tell us when you get your package ;) 
A live unboxing would be great too lol
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August 4, 2014 11:30:26 AM

Gam3r01 said:
EVGA is known for good customer service, none of that BS...


He just kept saying "one of similar performance" without giving me any examples. Then said "what do you care if it performs the same"
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a b U Graphics card
August 4, 2014 11:31:13 AM

alexferreira said:
Gam3r01 said:
EVGA is known for good customer service, none of that BS...


He just kept saying "one of similar performance" without giving me any examples. Then said "what do you care if it performs the same"


actually I'm curious,
what DO you care if it performs the same?
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August 4, 2014 11:31:30 AM

Shadowblade2652 said:
@OP
Just make sure to tell us when you get your package ;) 
A live unboxing would be great too lol


I will definitely update and let everyone know what I get, I'll also include a timeframe and how everything went
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a b U Graphics card
August 4, 2014 11:32:35 AM

Got a shipping number on the package? See how long it'll take to get to your home (don't put it here). Tell us how long and we'll wait anxiously for the unboxing.
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August 4, 2014 11:33:02 AM

Shadowblade2652 said:
alexferreira said:
Gam3r01 said:
EVGA is known for good customer service, none of that BS...


He just kept saying "one of similar performance" without giving me any examples. Then said "what do you care if it performs the same"


actually I'm curious,
what DO you care if it performs the same?


I just don't want to end up with a cheap card I'd never go out and buy. 660ti is the lowest I'd be happy with, otherwise I'll go buy an 800 series when they release
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a c 163 Î Nvidia
a c 428 U Graphics card
August 4, 2014 11:34:05 AM

Im curious as to what its going to be!
Though I do agree, it dosent matter as long as it performs the same or better, you dont say that to a customer.
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a b U Graphics card
August 4, 2014 11:35:27 AM

alexferreira said:
Shadowblade2652 said:
alexferreira said:
Gam3r01 said:
EVGA is known for good customer service, none of that BS...


He just kept saying "one of similar performance" without giving me any examples. Then said "what do you care if it performs the same"


actually I'm curious,
what DO you care if it performs the same?


I just don't want to end up with a cheap card I'd never go out and buy. 660ti is the lowest I'd be happy with, otherwise I'll go buy an 800 series when they release

660TI IS the equivalent of your card lol

I have one, it's a great card for the price and it's going down in price quickly.

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a b U Graphics card
August 4, 2014 12:04:37 PM

Don't let them ride you!

If you have a receipt from original purchase you should demand a replacement of equal monetary value NOW, if they can't find a replacement 580, it's not your problem.

If a product was worth $600 they need to send you either the same card as original or a product that is worth $600.

Don't let them send you some $250 junk. Don't worry about them, they make more than enough money and it's their problem they sold you shit to begin with.

Theaten to sue and make bad publicity if you have to! It's your money they took in full.
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August 4, 2014 12:12:12 PM

Shadowblade2652 said:
Got a shipping number on the package? See how long it'll take to get to your home (don't put it here). Tell us how long and we'll wait anxiously for the unboxing.


I'm sending it to them tomorrow since UPS is closed for a holiday today. Once I hear from evga I'll update.
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a b U Graphics card
August 4, 2014 12:53:04 PM

Holiday? What holiday? My package is still being delivered...
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August 4, 2014 1:10:07 PM

Civic holiday in Canada today
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a b U Graphics card
August 4, 2014 1:12:35 PM

Oh lol Canada.

UPS ships to canada? o_O

Well anyways you should get a good card. If not complain to customer service, be really kind and you should be able to get a good replacement.
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a b U Graphics card
August 5, 2014 10:30:40 AM

Shadowblade2652 said:
Oh lol Canada.

UPS ships to canada? o_O

Well anyways you should get a good card. If not complain to customer service, be really kind and you should be able to get a good replacement.


UPS is international.
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a b U Graphics card
August 5, 2014 10:34:39 AM

Ah okay, thanks for telling me lol

Anyways notify us of exactly what card they sent you.

I have an EVGA GTX660TI so I'm wondering what I could possibly get if i RMA'd my 660TI
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a b U Graphics card
August 5, 2014 10:35:30 AM

Shadowblade2652 said:
Ah okay, thanks for telling me lol

Anyways notify us of exactly what card they sent you.

I have an EVGA GTX660TI so I'm wondering what I could possibly get if i RMA'd my 660TI


Probably a 660Ti.
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a b U Graphics card
August 5, 2014 10:38:46 AM

They are still manufactured? I would assume they would slowly phase out the 600 series after 700 series cards came out.
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a b U Graphics card
August 5, 2014 11:40:59 AM

Something has to equal a 660Ti.
You're joking if you think that they sell ALL of their stocks of old GPUs.
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a b U Graphics card
August 5, 2014 11:48:28 AM

No I mean I figured they stopped production of it.
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a b U Graphics card
August 5, 2014 7:30:04 PM

Shadowblade2652 said:
No I mean I figured they stopped production of it.


They probably did.
But it's not like they're gunna toss out their old cards, especially when those cards still have warranties in effect to old customers.

I guess SOME do remove their old stock, but I think that'd be a waste of money to just give you a new tier card they actually have to make.
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August 13, 2014 6:51:30 AM

Alright so the website says part number out is 015-P3-1582-AR. Which is the exact card I have, it doesn't say shipped so I'm not sure if that's the final decision of what I'm getting or not.
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a b U Graphics card
August 13, 2014 9:44:01 AM

Hahah then I think you'll be fine mate, your graphics card will be just as good as your old one (literally!)
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August 14, 2014 9:31:40 AM

Can't wait to find our what you get! =)
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August 14, 2014 9:33:17 AM

They registered my new card to my account. Its a 580 sc, exact same as what I had
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August 14, 2014 9:34:11 AM

Ah that's good stuff.
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August 20, 2014 2:16:38 AM

Im currently RMAing my old GTX280 FTW with EVGA i paid around $550-600 in 2008 lifetime limited warranty bla bla they are resending me according to the page im looking at a ...

EVGA 012-P3-1470-AR GeForce GTX 470 (Fermi) 1280MB 320-Bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

im not really happy but my card is really old but was the very best when i bought it and cost a lot, the replacement is far from that and also already outdated , any input anyone else had this happen etc ?
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a b U Graphics card
August 20, 2014 2:06:23 PM

Well the 280 is a dead card now, so be glad you're getting a DX11 card in the first place. I'd ask customer support and see what they think, they may be able to bump up your replacement who knows.
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August 21, 2014 8:03:12 PM

So just to report back :
LONG STORY SHORT- i contacted them with my displeasure with the 470 replacement. The rep said the price didn't matter, performance wise it was a bump up , true but its still a dead product line. I cant buy another to sli it is not of the same tier even for the generation it comes from nor the same value tier , the rep only answered to the price point , so i elevated it to the email he gave me if i was still unhappy with a higher up rep. I went into detail more about the value of giving me an already aged well known problematic card that wasnt much on par even in its time with my card even if it can perform on par or better simple architecture doesn't account for the actual hardware im trying to get replaced obviously a dx11 card will be a step up its about the hardware here not what it can run , anyways LONG STORY GETTING LONG :p  they next rep up agreed it was still a good performance match but he would step me up to an actual current card to satisfy me as i am a pretty good customer ( have several products registered with them refer people to buy evga etc) so they would bump me up to a GTX 760 and this ends a happy story and i could not be happier. Although i have to re-enter into the RMA process from the start now as the 470 will get to me tomorrow but they will pre pay ship for the resend! and this is the whole reason i always buy EVGA and the first time ive ever had to RMA in nearing a decade of buying them.
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