laptop shutdown from overheat

dimnivs · Aug 4, 2014

hello i am using a laptop HP g62.Recently i got my laptop to the local repair shop to clean the fan and everything else because it overheated too much and shutted down,after they clean it i got it back temps are around 50C (i check them with speedfan) but after 30 min of using it my pc shut down when i try rerestarting it i see it say it shut down from overheat but its temps are very low for that to happen please help me.the only thing i can suppose is that the cpu its overheating but everything seems to have very low temps.forgot to mention that the first day i go my laptop back i was able to play like 8 hours without having any problems but the next day i cant keep it open more than half hour

PS. i dont know a lot about pc's.Please i need an expert to solve me the problem..or anyone that can help me to find a solution ASAP

Kendo4life1 · Aug 4, 2014

a simple fix would be to buy a cooling pad, you put these under your laptop and they cool down your system, just google then if you would want one.
the problem is probably the air intake, i'm expecting your air intake to be on the bottom or side of your laptop, make sure it's elevated enough to get the air in, you could use a piece of wood or something to try it out.

hope this solves your problem

dimnivs · Aug 4, 2014

well i dont have a cooling pad but seriously the temps with i check with speedfan doesnt show me anything like this and the way the air comes out of the pc is on the left side i can feel it and even the air is not hot enough.i dont exactly now where is the air intake :O

Kendo4life1 · Aug 4, 2014

dimnivs :

on most laptops, the air intake is on the left of the laptop, its either on the side or the bottom, it should be some small holes in there, they are probably in lines, try elevating this and you should be fine, if that doesn't work, you could try one of the cooling pads.
if everything fails, ask your manufacturer if you can get a replacement.

dimnivs · Aug 4, 2014

well if i get this correctly my air intake probably is cloze to the fan which will make that being place on bottom left and exactly next to it is the the holes that that get the air out of the laptop they are on the side

Kendo4life1 · Aug 4, 2014

dimnivs :

try elevating your laptop, that is the only option that would be viable to do by yourself.
if the problem keeps existing, go to a hardware store and ask them to replace the thermal paste on the cpu and maybe replace the fan incase that is possible with your laptop.

dimnivs · Aug 4, 2014

http://www.blogster.com/media/albums/users/l/a/p/laptoppartstore/hp-g62-/-compaq-presario-cq62/.preview/hp-g62-compaq-cq62-keyboard-1.jpg here is alink with the photo of the same laptop i have i hope it will help u see where exactly is the air intake

Kendo4life1 · Aug 4, 2014

dimnivs :

the air intake is on the right top of the bottom from your pc, (the little raster on there)
http://i.imgur.com/8zKN90t.jpg

just keep that elevated, if that doesn't work, result to my other steps in my previous answer,

hope i helped you, good luck!

Darkbreeze · Aug 4, 2014

dimnivs :

Exactly. And you need to make sure if you're using it on your lap or on a bed etc., that you're not blocking off the air intake with your pants or a blanket or something. There needs to be a clear area around the intake and exhaust so using the laptop on a flat hard surface is optimal.

As previously mentioned, if you can raise the back of the laptop by an inch or so without blocking off any portion of the air intake or exhaust, it should somewhat help to keep the unit cooler. This does not mean however that you don't possibly have another issue, such as maybe the fan not running at the speed it should be.

Since you're getting shut down due to heat but your temps are not supposedly as hot as you think they should be you can try going into the BIOS and making sure that if there are any fan settings they are set to high. Make sure as well that if there are any thermal limits or warning settings there you set those to a correct level or whatever the default setting is.

Then you can go into windows control panel and open the power options dialogue. In the window that opens, under choose or customize a power plan, one of the options will be checked. Next to it on the right click on "change plan settings". In the next window click on change advanced power settings. Click the + next to processor power manangement and also next to system cooling policy. Make sure both settings, battery and plugged in, are set to "active".

If they are not, change them to active. If they are, you can close out all the windows and now we have to try and figure out if there is a hardware component causing the shutdown. Let us know.

dimnivs · Aug 4, 2014

guys the air intake is cold all time it never gets warm after i got the fan cleaned plus all option u mention are active.how i can find my system bios?

dimnivs · Aug 4, 2014

i mean i am able to find my system bios but i dont know where to go next so i can find about the fan settings and thermal limits

Kendo4life1 · Aug 4, 2014

dimnivs :

thats something i know barely anything about, you should either post on a motherboard forum, or check at your local hardware store.

your best bet as of right now is to post on tomshardware and select the motherboard topic, then ask for support with fan speed in the bios, make sure to list your motherboard model.

also close down this thread by ''solving it'' even though it isn't, since you're going to get more posts about the air intake

good luck!

Darkbreeze · Aug 4, 2014

Apparently, after looking into it for you, there are no user changeable fan settings in your BIOS. If you windows fan settings are both set to active you're done. Now, there should NOT be any warm air at the intake holes, but there SHOULD be warm air at the exhaust port. Boot into the BIOS and let it sit for about five minutes.

If there is NO warm air coming out of the fan after it has been on for five minutes or so then there is a problem. Either there is not enough fan rotation going on to cool the internals, there is some kind of blockage (Can you actually feel the air blowing out of the laptop at a fairly good rate?) or something else related to hardware is going on.

If you have not already done so, you might try updating the BIOS which you can do by following the steps here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&lc=en&cc=us&dlc=en

dimnivs · Aug 4, 2014

well thanks for the help gonna check the the thing with my BIOS tomorrow it's very late in my country but as i said i dont know a lot abou pc's so could you please explain how i boot my pc into the BIOS?also i think i forgot to mention that my fan runs on maximum rpms from what i can hear at least not sure though

Kendo4life1 · Aug 4, 2014

Darkbreeze :

if what darkbreeze suggested here doesn't work, (which it probably won't since your laptop keeps overheating due to the fan)

you should go to your local hardware store and ask them to fix it, if you still have warranty on your laptop you could also ask for a new one.

Darkbreeze · Aug 4, 2014

dimnivs :

As soon as you power on begin pushing the F10 key until the computer enters BIOS. Then stop and let it sit for five minutes and check to see if warm, not hot, air is coming from the exhaust port. The reason being that when in BIOS there is no idle for the cpu so it WILL generate some heat in order for you to tell whether it's getting exhausted properly or not.

dimnivs · Aug 4, 2014

ok gonna do that also forgot to mention my fan runs on maximum rpms from what i can hear at least not sure if it helps gonna test booting pc into BIOS right now.also after doing the thing with booting pc into BIOS how do i exit for it or it probably tells me to press soemthing to escape bios?

Darkbreeze · Aug 4, 2014

Kendo4life1 :

If you don't have a better suggestion than to send somebody to a hardware store, which has no relation to computers whatsoever, maybe you just shouldn't try to help, or at the very least, not discredit the genuine attempts to help that others are trying to make.

dimnivs · Aug 4, 2014

guys you are here trying to solve a problem.it's pointless on starting a fighting between you 2 guys but i agree with darkbreeze if kendo cant suggest anything else stop discrediting someone else's post

Kendo4life1 · Aug 4, 2014

dimnivs :

there should be a exit without saving option, or exit and save if you change something.
if there is not, then there should be a reboot option

dimnivs · Aug 4, 2014

well i cant boot my pc into BIOS i am trying for 20 minutes.i press the fn button +the f10 button so i can press the f10,but apperently it won't boot into BIOS mode or i am just very stupid tried to press the f10 button repeatedly but not working :O

Darkbreeze · Aug 4, 2014

What's your exact model of G62? There are sub-models and I need to know what yours is. Either on the product label or printed on the plastic of the laptop case itself, beneath the battery, should be some additional numbers, like G62-140US for example.

dimnivs · Aug 5, 2014

well i manage to get into BIOS later that night but it clozed after 10 seconds. so i try it like 10 mintues ago got into BIOS again and let it there for 5 minutes well the air that was coming out was warm what i do now?

dimnivs · Aug 5, 2014

the model is HPG62-a80SV i have also understood that if i remove the battery and run it on just the charging cable it stays longer open without overheating but it will still cloze afterwards.i also heard updating BIOS creates a lot of problems to users that update it.. so let's say i am a bit scared to update my BIOS

.Also today i touched the hard drive and it felt realy hot..

Darkbreeze · Aug 5, 2014

Download and run Seagate tools located here: http://www.seagate.com/support/downloads/item/seatools-win-master/

Run the short DST test and see what it says. Might be a bad drive.

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