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Computer randomly restarts.

Tags:
  • System Restart
  • Computers
  • Graphics Cards
  • Motherboards
Last response: in Motherboards
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August 4, 2014 12:19:32 PM

Hi!

I recently upgraded my pc and it worked fine until I put in the new graphics card and PSU. My graphic card was making to much noise, so I ask the place I bought it for some help and they told me to flash the BIOS on it. And that did not help. So I was asked to send the card back to them after some more testing.

And while I am waiting for the new card to arrive I put in my old card back in. And now the computer randomly restarts. Doesn't matter if I play games or is just checking the web.

No error messages after restart.
I have checked temperatures on both my CPU and GPU, they are fine.
I have run memtest, no problems.
I have updated my BIOS.

My specs:
OS: Microsoft Windows 7 Home Premium 64 bit
Motherboard: MSI Z97 GAMING 5, Socket-1150
CPU: IntelĀ® LGA1150 Core i7-4770K
RAM: Corsair Vengeance Pro DDR3 1600MHz 16GB KIT
PSU: XFX ProSeries Core Edition 850W PSU
Currently equipped GPU: Gainward GeForce GTX 670 2GB PhysX CUDA Phantom

Any help would be appreciated.

Thomas

More about : computer randomly restarts

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a b U Graphics card
a b V Motherboard
August 4, 2014 12:28:00 PM

Can you take the old GPU out, use the onboard video and tell me if you still get random restarts?
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August 4, 2014 1:36:18 PM

Alex Kelly said:
Can you take the old GPU out, use the onboard video and tell me if you still get random restarts?


I'm gonna try that. The computer haven't restarted in almost two hours now though. I can try it out tomorrow atleast. I live in Norway so it is starting to be a bit late here too :p 
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a b U Graphics card
a b V Motherboard
August 4, 2014 6:36:35 PM

It was about 6am and I hadn't slept when I wrote that message :p 
Good luck, let me know how it goes :) 
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August 5, 2014 3:57:04 AM

So, yesterday the computer didn't restart at all after I posted about the issue here. 5 minutes after turning my computer on today it restarted again. But I have some more info if it could help. I checked the event viewer and found something there

CRITICAL:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-08-05T10:44:51.481203500Z" />
<EventRecordID>15707</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Sithik-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


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August 5, 2014 10:44:35 AM

Alex Kelly said:
It was about 6am and I hadn't slept when I wrote that message :p 
Good luck, let me know how it goes :) 


So I have taken out the GPU and hasn't restarted in 2 hours now. But again, my computer didn't restart after I posted about the issue yesterday either, it did restart this morning before I took out the GPU. Only problem now is that I can't even play Hearthstone and the new wing came out today x(
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a b U Graphics card
a b V Motherboard
August 5, 2014 10:49:01 AM

Damn! It sucks that you aren't able to play.
It does sounds like a problem with your GPU, though.
Try and leave the card out and tell me if you get any restarts over the next day.
If not, I'd suggest upgrading your GPU, and if you can't afford to do that, RMA your current one. :) 
Best of luck
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August 5, 2014 11:01:07 AM

Alex Kelly said:
Damn! It sucks that you aren't able to play.
It does sounds like a problem with your GPU, though.
Try and leave the card out and tell me if you get any restarts over the next day.
If not, I'd suggest upgrading your GPU, and if you can't afford to do that, RMA your current one. :) 
Best of luck


I will. I am waiting to recieve a new 770 because the other one was faulty when I got it :p  So I have already paid for a new GPU :)  Thanks!
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a b U Graphics card
a b V Motherboard
August 5, 2014 11:13:44 AM

No worries!
Please consider picking one of my answers as the solution. :) 
And let me know how everything goes with your new 770, it's a great card! You'll love it.
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August 5, 2014 11:30:42 AM

Alex Kelly said:
No worries!
Please consider picking one of my answers as the solution. :) 
And let me know how everything goes with your new 770, it's a great card! You'll love it.


I will :)  Just gonna see if it works first :p 
Yeah, I used it to play Witcher 2 when I first got it and it was heavenly ^^

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a b U Graphics card
a b V Motherboard
August 5, 2014 11:33:18 AM

For sure man! Sounds great.
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August 15, 2014 8:02:09 PM

Sithik said:
Alex Kelly said:
It was about 6am and I hadn't slept when I wrote that message :p 
Good luck, let me know how it goes :) 


So I have taken out the GPU and hasn't restarted in 2 hours now. But again, my computer didn't restart after I posted about the issue yesterday either, it did restart this morning before I took out the GPU. Only problem now is that I can't even play Hearthstone and the new wing came out today x(


I have the same problem with random sudden restarts.
I noticed you mention Heartstone which I "coincidentalIy" also have installed recently and I think the problem for me has startet after that. Do you remember if you had the problem before you installed Heartstone?

I know that Heartstone requires Battlenet which does some automatic updates etc. so potentially I could give some problems if it works in the background. Please let me know you thoughts on it.
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August 16, 2014 6:10:54 AM

JulioSalinas said:
Sithik said:
Alex Kelly said:
It was about 6am and I hadn't slept when I wrote that message :p 
Good luck, let me know how it goes :) 


So I have taken out the GPU and hasn't restarted in 2 hours now. But again, my computer didn't restart after I posted about the issue yesterday either, it did restart this morning before I took out the GPU. Only problem now is that I can't even play Hearthstone and the new wing came out today x(


I have the same problem with random sudden restarts.
I noticed you mention Heartstone which I "coincidentalIy" also have installed recently and I think the problem for me has startet after that. Do you remember if you had the problem before you installed Heartstone?

I know that Heartstone requires Battlenet which does some automatic updates etc. so potentially I could give some problems if it works in the background. Please let me know you thoughts on it.


It did not have anything to do with Hearthstone for me. I have had that installed since before summer and the issue occured when I got a new GPU and PSU. After I sent in my GPU my PSU stopped working so I have to wait for a new one there too :/ 
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