PC freezing only while playing games

Aerinqq

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Jan 17, 2013
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Hi everyone,
I am having an issue with PC crashing all the time but only while playing games (any games)...it didnt freeze once during idle, browsing internet, playing video or anything else.
The issue started to occur like 1/2 year ago, while playing game PC suddenly freezes with either black screen or black/colour screen with vertical striped pattern (no BSOD) and all I could do is to manually restart it...I tried to reinstall drives and lots of different things, unsuccessfully...after that the last thing that came to my mind was to open the case, sweep everything from dust etc and let it open, after that it was running without any crash for like 2 months.
After those 2 months it started occuring again, unfortunatelly this time the case was very clean and open, I tried everything but it didnt help, it was rly random though, like 1-2 weeks without crash then it was constantly crashing for like 2 days consecutive etc...week ago it started to become a constant issue so I completely reinstalled windows and formated system drive etc, everything fresh n clean but after like 4 days without crashing it came back and its now happening all the time (one recent crash was while playing game screen started ridiculously shaking and then artefacts appeared and freezed)

things Ive tried:
Its definitely not my monitor as I bought new like 2 weeks ago and its happening on this brand new one as well
Reinstalling drives, cleaning up registry, simply put everything software related didnt help...
Temperatures are normal, system is not OC
Some time ago while it was constantly crasing I did some stress tests with furmark and it failed...crashed in the process


TLDR version: PC crashing only while playing games, no BSOD just screen freezes with vertical striped patern, only possible manual restart, its not software related...

So my question is as everything points out to it is it faulty Graphic Card? I am ready to order new one but I fear the situation when I buy a new one and then find out its not the GPU but something else...is it possible that any other piece of hardware could be causing this?

imo RAM not cos its only crashing while playing games and no BSOD
HDD unlikely
MB or PSU?

my system spec: i5 3570K
Gigabyte Radeon HD 7870
8 GB RAM
MSI Z77A-GD55

win 7 64 ultimate

I appreciate any input

 
Solution


Answer MAYBE, but ABSOLUTELY a HARDWARE ISSUE.
So you eliminated the Monitor (never really a issue normally) and temps,

That leaves the PSU, CPU, GPU, RAM, Mobo and HDD. Unfortunately at this point the determination path will require using 'other' VERIFIED WORKING parts to swap out with these questionable parts to determine YES that is the fault / NO nothing changed.

GPU: second most likely issue in this scenario, only way to test would be to see what happens when you use either IG or swap the GPU for another card (temporarily) and test it. Same / different results?

PSU: Powers everything, and most likely to be the issue as...
Can you run the prime95 CPU benchmark, if your computer is fine doing that then I believe your GPU is the problem, seeing as to how you crash when doing graphically demanding tasks.

You said temperatures were fine, did you check temps on both the CPU and GPU?
 

Aerinqq

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Jan 17, 2013
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I never had issues with temperatures, also another good example why I think its not because of temp problems is that the last crash was 5 SECONDS after I opened in in origin, like the intro started playing and it immediately crashed while I could run the PC for days without a single crash while just playing video/browsing

Ill look into prime 95, just installed it, could you direct me how exactly am I suppose to do the test? (never used the program before)

thanks in advance
 


I don't have it right in front of me right now but when you open the program it should ask you what test you want to run, doesn't really matter which one you choose it will make your CPU run at 100% regardless. If it proves to be stable just make sure to close it out and turn the tests off so that they don't keep running in the background.

I'm sure you can find some how to videos on youtube as well.
 


Answer MAYBE, but ABSOLUTELY a HARDWARE ISSUE.
So you eliminated the Monitor (never really a issue normally) and temps,

That leaves the PSU, CPU, GPU, RAM, Mobo and HDD. Unfortunately at this point the determination path will require using 'other' VERIFIED WORKING parts to swap out with these questionable parts to determine YES that is the fault / NO nothing changed.

GPU: second most likely issue in this scenario, only way to test would be to see what happens when you use either IG or swap the GPU for another card (temporarily) and test it. Same / different results?

PSU: Powers everything, and most likely to be the issue as so many 'garbage' ones are out there / not fully 'considered' like the GPU/Mobo when building a PC. So if it is faulty (most likely) then everything will act poorly, ESPECIALLY when doing INTENSIVE POWER DEMANDING things (Gaming for example).

HDD: If the code (Windows install drivers etc. ) all are loading to a damaged / bad sectored / failing drive, the code will corrupt then pushed (running games, benchmarks, weird crashes).

RAM: As code is pulled from the HDD in clumps or been created (typing a email) it resides in RAM for the CPU to process on what to do with it (save to HDD, send over NIC, render via GPU, etc.). If the RAM is faulty, the code going back and forth as it demands more and more will cause inconsistent errors and crashes/corruption.

Mobo/CPU: Least likely but happens when BIOS is old/corrupted or if there was some 'short', power spike/drop, etc. Leaving the CASE open would also potentially leave these parts vulnerable to damage (passing static electricity) and can cause inconsistent error, but most likely occur when doing benchmarks or intensive gaming.


I would run SPECCY and copy / paste the specs to show the idle temps
Run MSI Afterburner with the gaming and see if you 'see' anything in the numbers? Does the temp spike? Does a CORE seem to SPIKE all the time? etc.
HDTune the drive
memtest86 the RAM
Swap out the parts in the order I provided.

Somewhere along these steps SOMETHING will stand out.
 
Solution

Aerinqq

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Jan 17, 2013
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thx for the answer

This is the HDTune, have no idea what that graf means though
http://postimg.org/image/klain4wwb/

This is SPECCY
http://postimg.org/image/kewtk1nrf/

MSI Afterburner while playing: low temperatures, GPU 50 C, core clock is spiking all the time while I am alt-tabed, while the game is running its a flat line...

I am pretty sure it not RAM

swapping all parts is just...not possible for me lol, I have only 1 PC and dont have any parts I could just try out for new, gonna run furmark again if it crashes again I think its pretty clear...also gonna run the prime 95 overnight
 
"This is the HDTune, have no idea what that graf means though
http://postimg.org/image/klain4wwb/ "

Well when we compare this to the OFFICIAL spec sheet http://www.seagate.com/staticfiles/docs/pdf/datasheet/disc/barracuda-ds1737-1-1111us.pdf

We see SATA Transfer Rates Supported (Gb/s) 6.0/3.0/1.5
Seek Average, Read (ms) <8.5 Seek Average, Write (ms) <9.5

But HDTUNE Reports: from 40Ms initially (right side of chart) till the Cache kicks in then
the best you get is 15ms, so averaging I would say you're about 25ms but HDTune say 18ms which is
TWICE as SLOW as SPEC (Seek Average, Read (ms) <8.5 Seek Average, Write (ms) <9.5 ).

Average Data Rate, Read/Write (MB/s) 156 HDTune showed 143.6 so your in the ball park but stil...
Max Sustained Data Rate, OD Read (MB/s) 210 HDTune showing 197.4 again BELOW the spec but close.

How FULL is your drive? Have you defragged it? You might want to check the HEALTH tab then do a ERROR SCAN and see what they show. To me this is suspicious, and your Access Times are horrid

This could indicate A) HDD failure (as I suggested) or B) I/O issues which would be the Mobo itself. Considering the GPU issue your having (again potentially I/O) this has me suspicious if the HEALTH and ERROR SCANS come back normal as the Mobo may be failing / BIOS is messed up.

I would check as indicated, also check for BIOS updates to the MOBO. As for having only 1 PC, I understand but honestly seek out a friend, a co-worker, that geek guy, and see about borrowing hardware as we nail this down.

You NEVER said what happens when your using the ONBOARD VIDEO**** This is important!
 

Aerinqq

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Jan 17, 2013
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So I let the prime 95 to run overnight, almost 8 hrs test 0 errors / 0 warnings....I did the Heaven Benchmark 4.0 and it passed (no crashes), after that I installed Furmark and it crashed....I flashed my MB bios, ran Furmark again and it crashed...so is it the graphic card right? What you guys think?

thanks in advance
 

Aerinqq

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Jan 17, 2013
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thanks
well the HDD is pretty old, its partitioned to 2 parts (system/data) system is currently using 15 gb free from 50 and data 274 GB free from 1.31 TB...well honestly, graphic artifacts, vertical stripes, no BSOD and passing all tests but GPU stress test doesnt point out to the HDD...also as I wrote before, I completely formated the system partition so everything was clean just with basic drivers and windows yet its still crashing

As for using the onboard graphic card, thats actually a good idea, could u tell me how to disable the main card and active the onbard?

thanks

 


Let windows search for updates to see if there is a driver update for the intel HD...graphics.
 


Why on earth do you have a 50GB partition? 15GB Free? If that is your OS Drive THIS IS A REASON YOUR CRASHING.
You have NO free space for temp folder / etc. Windows needs MINIMUM 20% of the drive free at all times (based on the normal 150GB drive as Windows PLUS Office alone consume up to 40GB of a drive just to 'type a letter').

Further that you used up 1TB out of 1.3TB available shows your drive is MAXED OUT in data and is needing A) a good cleaning of OLD UNNECESSARY data, or B) Replaced with a 2TB or larger drive to meet your data needs.

BTW splitting of OS and DATA/Programs on a single HDD has NOT been used since we hit the 260GB mark, as the larger drives still being on a SINGLE physical component are impacted negatively with such designs (as noted in the HDTune performance values YOU tested). The normal design is either SSD (C) plus a seperate HDD (D) drive or just ONE HDD drive (C only) is the best performance and least impactive (running out of room on the 'C' Partition as YOU ARE.




OP: Please stop for a moment here. "completely formated the system partition so everything was clean just with basic drivers and windows yet its still crashing" IS potentially the HDD, PSU OR GPU failing. See the 'clean Windows' with 'basic drivers' is still CODE first stored ON the HDD then loaded to Windows, if Windows has no 'room' to work in (which your telling us above!) then YES the data/code (drivers, windows fonts, a text file, the icons on your screen, etc.) becomes corrupted and thus errors, causing many of the same issues, hence why I asked what happens when we switch to just IGP.
 


Download either 3D Guru's Driver Sweeper or download Driver Fusion and really remove all the AMD/ATI elements. Reboot and be in VGA mode,

Download and run Slim Drivers, install all the latest updates for alot of the other things 'under the hood' including the video card interfaces with, but you don't need to reboot until you do the last update
 

Aerinqq

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Jan 17, 2013
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Ok so I just removed the GPU, installed drivers for the intergrated one...ran Furmark, no crashes, ran some games, without single crash so at this point I think its safe to say it is the GPU...

Tom: The reason I have 2 partitions on 1 physical HDD is that whenever I need to perform clean win instal I can just safely format the C partition that I only use for windows/some other programs/utilites...if I wouldnt have such partition I would need to back up around 300-400 GB of files every time I would do a clean win instal (othervise I wouldnt be able to format) and that would be just...very annoying
Well I can increase the partition to lets say 100GB but I dont see a reason why, I am not running out of space on either drive and Ive been using it like this for 10 years+ and never had issues rly
 


I would push the hardware more, even if the game was 'unplayable' FPS wise, just to push the system and make sure under heavy load it isn't the PSU failing, just to be absolutely sure. But otherwise GLAD you got that resolved.



Ohhhh I am old school too, and I know SO much about what your talking about. And your right using that 10+ years ago was the way to 'do it'; but that is the thing, it isn't 10 years ago and we are dealing with something different now. Where as before the code would mostly if not totally put all of a program in it's directory (for example) now parts are strewn everywhere, including many different directories provided my Microsoft, so they 'save on development costs' by relying on Microsoft to have a specific file name/type/version. So just having the OS in it's own drive isn't much sense any more for that reason (away from the programs). Additionally since VISTA, the way the files are 'on' the drive you are no longer the GOD account, only the TrustedInstaller is GOD over your Windows, and if you don't behave according to that account's demands it screws Windows up. One of the things is, it should be just 'installed' to the C drive, won't matter if Windows Takes a dump anymore, because Windows will remove the folders when reinstalling (Windows.old folder) and so on since Windows 7, and is much easier to reinstall then it was before. Again, because of the new way the OSes are designed, which taught me to toss out EVERY old XP trick I knew and did. Just a bit of warning from a old hand whom seen with this new setup the reasons that will still cause issues and as I mentioned, Microsoft's demand for a 'minimum' space free.

Per http://windows.microsoft.com/en-us/windows7/products/system-requirements
16 GB available hard disk space (32-bit) or 20 GB (64-bit), which does not include the amount needed for Virtual RAM drive space, your Restore space, the temp space (constantly writing and erasing temp files for the OS), nevermind your profile that has its own temp directory, IE Temp folder, Google Cache, FF Cache, Outlook PST file, etc. etc. etc. Adding this all together you get a very large foot print needed to just 'run' the OS normally, even when you try to minimize all these down as best as possible you still need a much larger foot print for the 'temp' / Cache area for each individual program's needs.
 

Aerinqq

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Jan 17, 2013
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Thanks for the answer

Ye I think I am gonna get some SSD drive together with the new graphic card since Ill be sending that back (fortunately it should still suppose to be under warranty)...so would it be best to instal win on the ssd together with applications/utilities or maybe even games for faster load and the data AKA music/videos/movies just leave on the slow large HDD?
 
Windows and key programs yes, GAMES NO. Because it won't increase anything for the game specifically except 'load screens' and will just eat up your space on your SSD very very fast. The other issue is when you exceed over 50% of a SSD performance starts to drop in proportion to what is left (smaller amount of free space smaller amount of performance). When the game asks Windows for things (as I mentioned before) Windows will respond almost instantly then having to 'search' for it, which does decrease the wait / lag / etc. for things to 'load' like for example a new weapon, new sound files, maps, etc. because they are coded (since Vista) to rely ALOT on what Microsoft already provides (.NET 4.5 Framework files for example translates the 'code' the game was originally created in - for example for PS4 - into Windows language).

One LARGE warning sign though; DO NOT CLICK 'THROUGH' Installations / updates. You need to 'retrain' yourself to 'slow down' and read each screen until you see the INSTALL PATH: C;\Program Files(x86)\NameOfProgram shows, so you can MANUALLY change the C: (SSD) to D: and ensure you don't chew through the SSD so fast.