Determining if the graphics card or drivers are at fault

firsttimebuilder91

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Jan 15, 2011
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Hello,

As of yesterday, my computer screen suddenly became filled with these white lines all over the screen (picture attached). The moment it happened the screen had started showing different colors, dots all over, white lines, and then I was vaguely able to see that I had the message that the video card failed and is attempting to recover, however, it became frozen, and I turned the computer off. Upon starting up again, the white lines persisted, from the moment the BIOS Screen starts up, to windows, and then it became stuck in a system recovery loop and would not allow me to even get to the point of logging in and accessing the desktop. I also get the VIDEO_TDR_FAILURE (nvlddmkm.sys) message in automatic recovery. I was eventually able to get the computer into safe mode, and found that the lines were still there.

From what research I was able to cobble together, it looked like if it were truly a driver issue, there should be some situations where the screen would not have these graphical failures, but it's there at all times.

I did a system recovery to a couple of days ago, and it seemed to help get me past the startup screen, but once the windows logo finishes loading, my monitor says that there is no input, and I can't get anywhere. I've tried switching around from VGA to HDMI, and going into BIOS to try different video card drivers, but to no avail.

For some history, about a month ago I was having graphics failures and started checking the temp of the card to find that it was running too hot. Probably too late, I disassembled it to find that dust was clogging the airflow internally and causing it to overheat. My thoughts are that I caused irreparable damage by having this go on too long, and only just now the card is breathing it's last breath... Before I spend a lot on a new card, I just was hoping to get some thoughts.

Please let me know if I can provide any additional info. I can attempt to get some system info in safe mode if that would be helpful as well.

Thank you!

photo_zps3acbdfcb.jpg
 
Solution
What you're seeing does indeed point to heat damage on the card.

What's especially telling is that when you boot into safe-mode (the card's drivers will be disabled) the lines persist. That indicates a hardware problem rather than a software problem.

If the card is still under warranty you can RMA it and the manufacturer will either repair or replace it.

Your last hope is that the PCIe x16 slot is at fault. You can diagnose this by trying the card in a different computer. However, it's a longshot. I've seen this behaviour before and an RMA of the card confirmed it was irreparable.
What you're seeing does indeed point to heat damage on the card.

What's especially telling is that when you boot into safe-mode (the card's drivers will be disabled) the lines persist. That indicates a hardware problem rather than a software problem.

If the card is still under warranty you can RMA it and the manufacturer will either repair or replace it.

Your last hope is that the PCIe x16 slot is at fault. You can diagnose this by trying the card in a different computer. However, it's a longshot. I've seen this behaviour before and an RMA of the card confirmed it was irreparable.
 
Solution