Computer "crashes" but I can't work out why

Mintyrebel

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Aug 7, 2014
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10,510
EDIT: Please try and help me if you have clicked on here, I know there's a lot of information to read through but I am really stuck! :*(

First of all I would like to apologise if I've placed this thread in the wrong forum topic, I wasn't sure which one to chose but since my computer was built by me I assumed this was correct.

OK so my problem is that I've had my computer about three years now and for two and a half of those years my computers has every now and then "crashed" (although it's not a typical crash, I'll come to that later) which I didn't worry to much about since it did it maybe once every two weeks after being used for about 10 hours or so of gaming in quiet demanding titles like Battlefield 3 or Payday 2. However recently it has started happening more and more, although still only when playing games it now happens with much lower quality titles such as Hearthstone and League of Legends.

As I mentioned earlier the crash isn't your typical crash either, the computer doesn't shut down, instead I hear a load screeching type of noise somewhat like static, and if I happen to be in a Skype call my friends can hear it as well, a lot of graphics glitches will appear on screen. After this every program fails to respond and I can't re-open them. Oddly enough a restart of my machine fixes everything and it just runs fine again.

Initially I was worried that the CPU was overheating however it appears that the hottest it gets is 75c and it does not crash when reaching this temperature, the most recent crash happened at around 68c.

Then I was worried that it might be my GPU but again it only goes to about 90c max without manual fan control (when I do manually control the fan it makes no difference) but never
crashes at that, the most recent crash was when the CPU was at 80c.

Next I tested my RAM with the Windows diagnostic tools and that all came back clear.

Also note I have reinstalled Windows several times in the past few years so I don't think there is a software issue.

Specs:

ASRock N68C-S UCC - Motherboard
AMD Phenom II X4 850 - CPU
AMD Radeon HD 6870 - GPU
1TB HDD
8GB Corsair XM3 RAM
CiT 750W Power Supply Unit (http://www.amazon.co.uk/gp/product/B002Q8HFEI/ref=oh_aui_detailpage_o03_?ie=UTF8&psc=1)
Windows 7 64bit OS
2 case fans and an upgraded (don't ask me what it is because I don't know) heat sink.

Here is a screencap of the HWMonitor when not under too much load (I don't have one of just before it crashes although I do have a look at it in the video underneath this image)

VouOQJG.png


I also tried taking a video of my screen just after the crash started to happen, as you can see I was just about to play a game of Hearthstone, the noise you can hear at the start is the noise my computer makes via my monitor and not anything from inside the case.

http://instagram.com/p/rZjmUZwV5Y/

So yeah, really sorry for the wall of text but I have no idea what to do. Thanks in advance for any help and I'll keep an eye on this thread and answer any questions.

EDIT: I should note since my power supply has been mentioned that I have to use a 4 pin molex to PCI adapter for one of the connections to my GPU. Additionally if you think the issue is my PSU could you advise me as to the minimum wattage I should get in a PSU, is 500W OK?
EG: http://www.amazon.co.uk/EVGA-500W-PC-Power-Supply/dp/B00GP5Y6J0/ref=sr_1_16?ie=UTF8&qid=1407421861&sr=8-16&keywords=PSU

Yes I am on a VERY tight budget.
 

Mintyrebel

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Aug 7, 2014
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10,510


Why is it worth replacing the PSU if it isn't the problem?
 

Mintyrebel

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Aug 7, 2014
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My bad I meant to put PSU not CPU (Spelling three letter words is hard).
If the PSU was the issue would it not mean that something is not being powered properly in which case would the computer not shut down or would HWMonitor not show a spike in voltages?

Edit:
If it were the case that the PSU is at fault, what is the minimum wattage you would recommend I replace it with, would 500W be OK for my system?
 

Mintyrebel

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Aug 7, 2014
16
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10,510
I should note since my power supply has been mentioned that I have to use a 4 pin molex to PCI adapter for one of the connections to my GPU. Additionally if you think the issue is my PSU could you advise me as to the minimum wattage I should get in a PSU, is 500W OK?
EG: http://www.amazon.co.uk/EVGA-500W-PC-Power-Supply/dp/B0...

Yes I am on a VERY tight budget.
 


Yes, that EVGA power supply will suit your needs. The GPU could also be faulty since there are graphics glitches. Tell me if that fixes it.
 

Mintyrebel

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Aug 7, 2014
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10,510
I can confirm that the PSU update has NOT fixed the crashing issue. However I can also confirm that nothing is over heating (unless you consider the temperatures below too hot) I am actually typing this update on the "crashed" computer though. While I cannot open games like Hearthstone or listen to a radio pop out I can open a new tab on Chrome and browse my files and folders.

Here is a CPU ID screenshot I took immediately after the "crash":
LIyZ3Aa.png


Now I am REALLY confused. I'll take a few videos of a few things while the computers in it's post crash stage and see if I can give you guys some more information to work from.
 

Mintyrebel

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Aug 7, 2014
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10,510
OK so here are some videos, please note I still haven't restarted the PC yet (Also sorry they're on instagram and bad quality, it's the quickest way to upload them I could think of)

Sound:
http://instagram.com/p/rhXyUswV3w/

Hearthstone 1:
http://instagram.com/p/rhX53ZwV3-/

Hearthstone/resource monitor:
http://instagram.com/p/rhX53ZwV3-/

Media player:
http://instagram.com/p/rhbOx9QV94/

Note Media player crashed just after the video ended.
 

Mintyrebel

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Aug 7, 2014
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10,510
I'm curious, do you guys think a faulty audio driver could cause the issue, I had always installed a realtek driver however I went in and tried to update everything in the device manager (I had never done this before) and it installed an AMD driver and also changed the name of the device, does anyone think this could have anything to do with the issue?