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Keyboard and mouse stops working randomly after getting an SSD

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August 7, 2014 11:26:02 AM

Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome


August 7, 2014 12:04:43 PM

ulker said:
Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome




A CMOS resent maybe? Seems like the computer is not detecting them all the time. Look at you're MOBO manual for the location of the CMOS jumper. When you reset it, you will loose any custom BIOS settings. You're clock will also be rest, so you will have to set that again. Make sure the computer is powered off/unplugged when you reset the CMOS. Then, when you power it up, make sure the keyboard and mouse are plugged in.
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August 7, 2014 1:00:36 PM

Hello man said:
ulker said:
Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome




A CMOS resent maybe? Seems like the computer is not detecting them all the time. Look at you're MOBO manual for the location of the CMOS jumper. When you reset it, you will loose any custom BIOS settings. You're clock will also be rest, so you will have to set that again. Make sure the computer is powered off/unplugged when you reset the CMOS. Then, when you power it up, make sure the keyboard and mouse are plugged in.


I will try this and post results, since this doesnt occur all the time(it hasnt happened now for 1.5h) it takes some time to check if it works.
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0
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Related resources
August 7, 2014 1:02:27 PM

ulker said:
Hello man said:
ulker said:
Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome




A CMOS resent maybe? Seems like the computer is not detecting them all the time. Look at you're MOBO manual for the location of the CMOS jumper. When you reset it, you will loose any custom BIOS settings. You're clock will also be rest, so you will have to set that again. Make sure the computer is powered off/unplugged when you reset the CMOS. Then, when you power it up, make sure the keyboard and mouse are plugged in.


I will try this and post results, since this doesnt occur all the time(it hasnt happened now for 1.5h) it takes some time to check if it works.


Sweet! I will be around most of the time!
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0
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August 8, 2014 11:52:33 AM

Hello man said:
ulker said:
Hello man said:
ulker said:
Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome




A CMOS resent maybe? Seems like the computer is not detecting them all the time. Look at you're MOBO manual for the location of the CMOS jumper. When you reset it, you will loose any custom BIOS settings. You're clock will also be rest, so you will have to set that again. Make sure the computer is powered off/unplugged when you reset the CMOS. Then, when you power it up, make sure the keyboard and mouse are plugged in.


I will try this and post results, since this doesnt occur all the time(it hasnt happened now for 1.5h) it takes some time to check if it works.


Sweet! I will be around most of the time!

It didnt work unfortunelately, do you think anything else might work or should i just format?
m
0
l
August 9, 2014 9:05:31 AM

ulker said:
Hello man said:
ulker said:
Hello man said:
ulker said:
Hey guys.
Recently i bought an ssd(Samsung 840 EVO Basic) to use as system drive and after installing it in my computer i installed a fresh copy of windows 7 on it. The HDD that previously was my system drive is now used for storage. Except these 2 changes everything else in my setup is the same as before.

The problem i have is that maybe 2-3 times an hour my keyboard and my mouse will stop working. Sometimes(but not always) i will hear the device disconnect sound when they stop working. Both also seem to get 0 power, as the lights on the keyboard and the laser in the mouse turn off. They always stop working at the same time. The only way to solve it is to switch out the USB ports they are attached to, but sometimes not even that work. Sometimes they work as fast as i switch ports, and sometimes they require switching at least half a dozen times. I can also just restart my computer with the power key and then they both work again without switching ports.

This first happened a couple of days after i installed the SSD when i was playing a game, and ive noticed it tends to happen more oftenly when i do play games(doesnt matter which one)
Heres my components if its any help:
Asus p8h67-m PRO motherboard
intel i5 2500 3.3 GHz cpu
Samsung 840 EVO Basic
HD radeon 6970
4 gb ram
A regular keyboard with no brand and a logitech mouse(both worked perfectly before the SSD installation)



Ive had this problem for a couple of days now and nothing i do seems to fix it. I have tried to fix it by downloading chipset and USB3 drivers but to no avail. Any help is welcome




A CMOS resent maybe? Seems like the computer is not detecting them all the time. Look at you're MOBO manual for the location of the CMOS jumper. When you reset it, you will loose any custom BIOS settings. You're clock will also be rest, so you will have to set that again. Make sure the computer is powered off/unplugged when you reset the CMOS. Then, when you power it up, make sure the keyboard and mouse are plugged in.


I will try this and post results, since this doesnt occur all the time(it hasnt happened now for 1.5h) it takes some time to check if it works.


Sweet! I will be around most of the time!

It didnt work unfortunelately, do you think anything else might work or should i just format?


Sounds like a driver issue, so I'm not sure exactly what would help. I will ask another member if they have any ideas.
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0
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August 10, 2014 9:22:54 AM

Just want to add that i formatted but the problem still remains. It sounds like a driver issue but its weird that I never had this problem before when i probaly used the same chipset drivers. Can this is anyway be caused by adding an SSD and not configuring it properly?
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a b G Storage
August 10, 2014 9:34:32 AM

Try your keyboard and mouse on a different USB port. Also when installing SSD, the controller has to be set to ACHI, but this if for
TRIM support and it has nothing to do with your keyboard and mouse not working at random times.
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August 10, 2014 10:37:35 AM

lp231 said:
Try your keyboard and mouse on a different USB port. Also when installing SSD, the controller has to be set to ACHI, but this if for
TRIM support and it has nothing to do with your keyboard and mouse not working at random times.


I have connected them to several diffrent ports. About the SSD i will have to do some reading but il reply shortly

Edit: So it happened for a second time after my format, but this time it only affected the mouse(who got no power) i switched port and it worked again. Im gonna see if i can get hands on another mouse and try having that one.
Edit2: Ok I looked and i only have IDE mode activated. Do i have to format again to use ACHI mode?
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August 10, 2014 2:10:05 PM

ulker said:
lp231 said:
Try your keyboard and mouse on a different USB port. Also when installing SSD, the controller has to be set to ACHI, but this if for
TRIM support and it has nothing to do with your keyboard and mouse not working at random times.


I have connected them to several diffrent ports. About the SSD i will have to do some reading but il reply shortly

Edit: So it happened for a second time after my format, but this time it only affected the mouse(who got no power) i switched port and it worked again. Im gonna see if i can get hands on another mouse and try having that one.
Edit2: Ok I looked and i only have IDE mode activated. Do i have to format again to use ACHI mode?


No. Should be in the BIOS settings.
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a b G Storage
August 10, 2014 3:22:21 PM

Setting the SATA controller to ACHI requires a reformat and reinstall of the OS. There is however a registry key that can be set so when it's to ACHI, the OS doesn't have to be reinstalled. Use this method if you have like lots of programs installed already. If it's just a clean OS, then do a format and reinstall. Installing the OS on a SSD takes just minutes.

Other options to try out
Try the front USB ports on the case.
Clean out the USB Ports with a dust blower
Unplug the front USB ports
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August 10, 2014 3:23:50 PM

lp231 said:
Setting to ACHI requires a format and reinstall. But there is a registry key you must set first before setting to ACHI.
It's a SSD so installing the OS takes minutes, just reinstall it.


Hmm. Didn't know that. Learn something new every day. Thank you!
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