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GTX660 GPU failure in games, tried many possible fixes. Need help.

Tags:
  • Gaming
  • System Restart
  • Games
  • Components
  • GPUs
  • Blue Screen
  • gtx660
Last response: in Components
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August 7, 2014 2:33:44 PM

When i play demanding games my PC decides to act strangely.

When the problem started, my PC would black screen for ~10 seconds then the GPU driver would recover and everything would go back to normal. Sometimes it would black screen and not recover and i would have to manually reboot. Lastly it had a chance of blue screening and displaying an error regarding the GPU not recovering.
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When the PC would black screen and not recover I would hear a buzzing sound from speakers (sound loop).
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I done a number of things in an attempt to fix this issue, these are listed below.

-Updated MB bios to most recent.
-Rolled back my GPU driver
-Ran a prime95 blend test, results were good.
-Ensured all fans were working in PC
-Monitored my heat levels while the error occured, less than 50C

This didn't fix the problem, therefore I got in touch with Gigabyte support and they told me to try the following.

(1) Update the VBIOS from our product page. (had latest already)
(2) Please confirm there is no insufficient power problem with your system and VGA card.
(3) Please remove the current NVIDIA driver and try to use 310.90 NVIDIA driver from our product page.
(4) Please update the games to the latest official version.
(5) If possible, please try to test your VGA card and the games in another system, or test your motherboard with different VGA card to see if there's a hardware problem

I have completed these steps excluding 2 and 5 because didn't have another system to test with, and was unsure how to check if my card was getting sufficient power.

Since completing these steps the issue has morphed into another, now my pc simply restarts when I am playing games. (I have automatic restarts disabled in windows).

Since then I have tried running a game with the side panel off the machine to see if there were any visual clues, the temp stayed at around 30-40C and the error still occurred. I have also used NovaBench to test my GPU and I heard a strange high pitch noise coming from the GPU, I believe this to be 'Coil Whine'. The sound does not occur when gaming or when the error occurs. (the error does not occur during the NovaBench test.)

The error occurs seemingly randomly while gaming, I could be playing 30 minutes before the restart, sometimes it lasts for hours and some days it decides it will restart ~5 minutes into every game.

Correct me if im wrong but it seems to me that my PSU is supplying incorrect power to the GPU, GPU is faulty or there is software issue that i have missed somewhere. GPU is just over a year old so RMA is still possible, I just want to ensure it is actually faulty before I send it off. (can take up to 6 weeks to get a replacement.) 6 weeks without playing Smite? Swoon

Thanks in advance, please help me :'( 

Specs..
GPU - Gigabyte GTX660 2GB
CPU - Intel i5-4670k
PSU - Corsair G800
MB - Gigabyte Sniper Z87


Update 1:
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The problem has escalated. Now I am confused.

The error occurred while I was gaming and caused the PC to black screen, this forced me to manually turn it off. Now, it doesn't want to turn back on.

When press the on button, the leds on the MB light up and the case fans spin, the GPU and CPU fans remain still, and nothing is displayed on screen. My PSU fan spins initially then stops a few seconds after. There is a debug display on the MB that does not show anything. There are two LEDs that flash alternately, these are labeled MBIOS and BBIOS.

I have tried resetting the CMOS using a button on the motherboard, this didn't help.

This problem is starting to make my brain itch. Does anyone have any idea what could be causing this?

Windows 7 professional 64bit

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Update 2
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I realized that my motherboard has two switches on it that I believe switches between two BIOS, I flipped one and rebooted. The computer booted up fine and is now running, I am about to launch a game and check if the original issue remains.

Does this rule anything out?
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Update 3
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The problem still remains and the PC restarted 1 minute into a game. I also heard a fair amount of what I believe to be 'Coil Whine' coming from the GPU before the restart. (side panel off).

Could this be an indicator that my PSU is at fault?
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Update 4
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As a possible fix someone recommended disabling my audio drivers, I did this and tested by playing Skyrim, didn't help and now my PC wont POST, tried both BIOS. I'm back to the same situation as in update 1. Also, apparently my PSU fan isn't meant to spin anyway. (it only spins when it needs cooling.)

More about : gtx660 gpu failure games fixes

August 8, 2014 4:46:07 AM

Update..
The problem has escalated. Now I am confused.

The error occurred while I was gaming and caused the PC to black screen, this forced me to manually turn it off. Now, it doesn't want to turn back on.

When press the on button, the leds on the MB light up and the case fans spin, the GPU and CPU fans remain still, and nothing is displayed on screen. My PSU fan spins initially then stops a few seconds after. There is a debug display on the MB that does not show anything. There are two LEDs that flash alternately, these are labeled MBIOS and BBIOS.

I have tried resetting the CMOS using a button on the motherboard, this didn't help.

This problem is starting to make my brain itch. Does anyone have any idea what could be causing this?

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a b 4 Gaming
August 8, 2014 4:53:45 AM

Sounds like a possible bad PSU or motherboard. There could also be a piece of metal grounding out on the back of your motherboard creating a ground fault. Make sure there is nothing touching the back of your motherboard, and no exposed metal touching your case.

I would first pull the GPU out and use the on-board graphics to see if it will even boot.

I'm leaning towards a bad motherboard based on your second post. You should contact Gigabyte and give them an update - chances are they will want to RMA the motherboard.
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August 8, 2014 5:03:05 AM

Did you tried other PCI-e slot ?
If where you I would reinstall the PSU and keep all the wires tidy
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August 8, 2014 5:04:42 AM

Sorry I haven't read your last post
I'd say it's a faulty PSU
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August 8, 2014 5:22:12 AM

Thanks for your help guys, I have another update.

I realized that my motherboard has two switches on it that I believe switches between two BIOS, I flipped one and rebooted. The computer booted up fine and is now running, I am about to launch a game and check if the original issue remains.

Does this rule anything out?
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August 8, 2014 5:32:13 AM

The problem still remains and the PC restarted 1 minute into a game. I also heard a fair amount of what I believe to be 'Coil Whine' coming from the GPU before the restart. (side panel off).

Could this be an indicator that my PSU is at fault?
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August 8, 2014 5:57:14 AM

Try another PSU, and I'd advice you not to run the pc with the graphic card inside until you sort this problem
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August 8, 2014 12:29:53 PM

As a possible fix someone recommended disabling my audio drivers, I did this and tested by playing Skyrim, didn't help and now my PC wont POST, tried both BIOS. I'm back to the same situation as in update 1. Also, apparently my PSU fan isn't meant to spin anyway. (it only spins when it needs cooling.)

Im in a worse position than I was when I started, and I still have no indication as to what might be causing the problem. Could be my PSU, MB, or GPU. (although I doubt it now.)
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Best solution

a b 4 Gaming
August 8, 2014 12:48:00 PM

Ok, so like I already suggested, remove the GPU. That will eliminate or confirm that the GPU is a problem.

Judging that it is a power issue, it is likely either the motherboard or the PSU. I'm leaning towards a bad motherboard from what you described.

Google "bread boarding" the PC. Start with just the CPU and 1 stick of RAM to see if it boots properly and go from there. If you can get it to boot without the GPU, memtest the RAM and see if there are errors.

It's probably the motherboard or PSU.
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August 8, 2014 1:07:12 PM

Adroid said:
Ok, so like I already suggested, remove the GPU. That will eliminate or confirm that the GPU is a problem.

Judging that it is a power issue, it is likely either the motherboard or the PSU. I'm leaning towards a bad motherboard from what you described.

Google "bread boarding" the PC. Start with just the CPU and 1 stick of RAM to see if it boots properly and go from there. If you can get it to boot without the GPU, memtest the RAM and see if there are errors.

It's probably the motherboard or PSU.


Sorry if I came across obnoxious, your help is appreciated.

I have actually already attempted a boot without the GPU and that didn't help. I will do a full 'bread board' tomorrow morning. Is it possible that the constant forced reboots caused by the original issue has caused the MB to malfunction? or is it more likely been the MB or PSU at fault all along.

Regarding K6-II's comment, unfortunately I don't have access to any other components to test with.

Thanks again. :) 
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August 8, 2014 1:22:54 PM

As you said in update 1 "the PSU fan stopped after a while", something bad happened with that PSU it's very unusual, it's powering the motherboard and after a while shuts down, if you start looking for the problem I'd begin with the PSU
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August 8, 2014 1:46:06 PM

K6-II said:
As you said in update 1 "the PSU fan stopped after a while", something bad happened with that PSU it's very unusual, it's powering the motherboard and after a while shuts down, if you start looking for the problem I'd begin with the PSU


I'm not so sure, the PSU LED is still lit and it still powers the case fans etc. Apparently the fan not spinning is normal for the GS800, it only starts spinning when it gets hot.
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August 10, 2014 11:34:34 AM

FIXED! Completely rebuilt the system and it works flawlessly. It's a shame I don't know exactly what the problem was but meh.

Thanks guys!
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August 10, 2014 12:31:42 PM

Maybe there was a loose cable or something, I'm glad you fix it all the best :) 
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