Sound coming though speakers when headphones plugged in?

BakedPotato65

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Jul 7, 2014
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My friend is a having a problem with his headphones. He has a Razer Kraken headset and a laptop. He can use his mic on the headphones fine. All sounds come out of his laptop speakers when his headphones are plugged in. In Skype, he can hear me through his headphones but all other sounds don't come though the headphones. He uses Windows 7. His options/tabs under Control Panel > Hardware & Sound > Sound are Communications Headphones, and Speakers and Headphones. His Communications Headphones have a green phone by it and Speakers and Headphones have a green check. He can't set Communications Headphones to default.
We can't find the problem anywhere. Thanks for the help.
 

BakedPotato65

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Jul 7, 2014
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4,530


Already tried. If he disables the Speakers and Headphones, no sounds comes out anywhere
 

DeViL5o5

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Aug 6, 2014
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well, the only time that happens to me is when the headphones are not plugged all the way in. you usually get a notice on the task bar that the headphones have been plugged in or something like that.