Hi I really need help you see I have a gateway ne56r41u windows 8 laptop and well some how I had gotten a super bad corrupted file that really mess up my laptop and I did everything to factory reset it an nothing worked so my dad took it home with him an see if he could take the hard drive out an try to factory reset by hooking it up to his computer but found out he can't cause it was protected some how where he can't do anything on it and get this the laptop isn't a year old I only had it a couple of months so my question is: Is there a way we can factory reset the hard drive when it is protected like that? Cause I would be very grateful if anyone could help me with this an tell me if there is a way to fix it before my dad send it to the manufacturer to be fix please someone help me with this