Download speeds low.

Toucanator · Aug 10, 2014

Hi guys, so I bought a new desktop computer from https://www.pcspecialist.co.uk/ and it arrived a few days ago. it did not have a wireless adapter so i decided to buy a USB adapter which (I was told) is the fastest at 300Mbps. My download speed fluctuates between 0.1 - 0.5 Mbps (megabits) on this new computer, according to this website http://gadgetshow.channel5.com/adv/broadbandspeedtest. Also my computer's internet is incredibly slow and shows network error when I try to download anything. On my laptop, my download speed is around 6.5Mbps and does not have a slow internet. Me and my family are very frustrated as we have just spent £700 on a computer(including desk, chair, adapter, monitor etc) that isn't doing anything, not to mention the fact that we have no idea what is going on. If you do decide to answer please keep it simple because I'm only fifteen and I have no clue how all this works.
Thankyou

-Sam

jimasek · Aug 10, 2014

Model of this wireless card is? If you have Windows OS please install inSSIDer application and check signal level from your main router. I like to see screen shot from NETWORK tab.

Toucanator · Aug 10, 2014

jimasek :

The wireless card is a Blenkin Surf N300 USB wireless micro adapter, (id thats what you're talking about) and sorry to sound dumb but what is a windows OS?

jimasek · Aug 10, 2014

Kind of operating system on your computer.

Toucanator · Aug 10, 2014

jimasek :

i have a windows 8.1 computer, and it says that inSSIDer cost money? [update] also, there is no chance of me installing anything because it shows network error

jimasek · Aug 10, 2014

You have to download older version (for example 3).

Toucanator · Aug 10, 2014

jimasek :

As I said it didnt let me download it, just 'Network error'

jimasek · Aug 10, 2014

just 'Network error'

Can you see it when you download?

Toucanator · Aug 10, 2014

jimasek :

im not sure what you mean, but i can see it downloading on my google chrome browser, and it suddenly stops and says network error next to the download icon

jimasek · Aug 10, 2014

Blenkin Surf N300 USB

Do you have latest drivers for this wireless card?

Toucanator · Aug 10, 2014

yes i do, i've also tried rolling back the driver and reinstalling it, that did nothing.

jimasek · Aug 10, 2014

In product specification I can see:

PC running Windows® XP (SP3 or greater), Windows Vista®, or Windows 7

Maybe here is main problem. Driver software doesn't support Winodows 8.1

Toucanator · Aug 10, 2014

jimasek :

oh, does this mean i have the wrong wireless adapter all together?

jimasek · Aug 10, 2014

Toucanator :

http://www.belkin.com/us/p/P-F7D2102/

I'm not sure for 100% but I can't see support for WINDOWS 8.1

Toucanator · Aug 10, 2014

Neither do I, well i guess thats the problem, so thanks for your help jimasek and thankyou for being patient with me haha

jimasek · Aug 10, 2014

Call to Belkin support and ask about it (cooperation Blenkin Surf N300 USB with Windows 8.1)

Toucanator · Aug 10, 2014

jimasek :

No need. I looked on the side of the box for the adapter and it said the same as on the website, my mistake of course, thanks for your time

Download speeds low.

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