- Dec 26, 2013
- 22
- 0
- 10,510
I come here hoping for some help or suggestions that may help shed some light on a problem i've been having for the past few weeks.
Back in mid july i went to load up a graphically demanding game and my entire PC rig lost power and shut down then immediately it restarted and went right back to the desk top and it did this quite a few times before i accepted i had a problem. I'm no guru but i know how to troubleshoot a pc thoroughly enough and started with benchmarking and temp issues.
It is a custom rig that i put together back in dec/jan and consists of a corsair 600t mid case housing a corsair h100 cooling a AMD 8350 on a ASUS sabertooth 990fx R2.0 mobo with 16g of corsair venegance 1600 displayed by a EVGA nvidia gtx 760 SC gpu powered by a corsair RM 850 80+ gold PSU i am running windows 8.1 off my samsung 830 SSD with a WD 1t for my main drive and a old 380g HDD i have from forever ago.
To record the temps i used everything i could think of OCCT/CPUID/Speccy even the asus tool and the UEFI and it never got over 55c so i ruled that out, however when i went to load heaven benchmark the system would crash so i thought it maybe the GPU and i stress test with the evga OC scanner and the GPU did not fail under full load and got up to 80c without issue. So i moved on to the RAM, i have an extra set of ram laying around the house and swapped it out and no change the issue remained. I also have a PSU voltage tester and the 24 pin and 8 pin and 5v and 12v all checked out i even double checked the UEFI and all the power was right where it should be. Then i ran memtest86 for over 8hrs and had multiple passes with no errors at all. I checked online and found some small articles that referenced software as a potential part of the problem and ultimately did a recovery and that did not solve the issue.
When i checked the Event viewer it had a critical error event id 41 task cat 63 kernel power. So, with my head in my hands and on a whim i went into the UEFI and disabled the CPU cores 5/6 & 7/8 and BOOM the issue was corrected....when the pc would reboot there was NO BSOD and so the bluescreen viewer didn't have a log to read. Yes, i did disable the automatic reboot check box in system > advanced....
Of course that sounds like it could be or should the CPU and i should immediately RMA it with AMD but i thought to ask here first, wouldn't the CPU continue to degrade if it was indeed failing physically or logically? If i could ask a question to anyone who reads this; is there possibly a fix or something i'm missing that could fix this without having to send the cpu back and be without my pc for a three week duration?
Back in mid july i went to load up a graphically demanding game and my entire PC rig lost power and shut down then immediately it restarted and went right back to the desk top and it did this quite a few times before i accepted i had a problem. I'm no guru but i know how to troubleshoot a pc thoroughly enough and started with benchmarking and temp issues.
It is a custom rig that i put together back in dec/jan and consists of a corsair 600t mid case housing a corsair h100 cooling a AMD 8350 on a ASUS sabertooth 990fx R2.0 mobo with 16g of corsair venegance 1600 displayed by a EVGA nvidia gtx 760 SC gpu powered by a corsair RM 850 80+ gold PSU i am running windows 8.1 off my samsung 830 SSD with a WD 1t for my main drive and a old 380g HDD i have from forever ago.
To record the temps i used everything i could think of OCCT/CPUID/Speccy even the asus tool and the UEFI and it never got over 55c so i ruled that out, however when i went to load heaven benchmark the system would crash so i thought it maybe the GPU and i stress test with the evga OC scanner and the GPU did not fail under full load and got up to 80c without issue. So i moved on to the RAM, i have an extra set of ram laying around the house and swapped it out and no change the issue remained. I also have a PSU voltage tester and the 24 pin and 8 pin and 5v and 12v all checked out i even double checked the UEFI and all the power was right where it should be. Then i ran memtest86 for over 8hrs and had multiple passes with no errors at all. I checked online and found some small articles that referenced software as a potential part of the problem and ultimately did a recovery and that did not solve the issue.
When i checked the Event viewer it had a critical error event id 41 task cat 63 kernel power. So, with my head in my hands and on a whim i went into the UEFI and disabled the CPU cores 5/6 & 7/8 and BOOM the issue was corrected....when the pc would reboot there was NO BSOD and so the bluescreen viewer didn't have a log to read. Yes, i did disable the automatic reboot check box in system > advanced....
Of course that sounds like it could be or should the CPU and i should immediately RMA it with AMD but i thought to ask here first, wouldn't the CPU continue to degrade if it was indeed failing physically or logically? If i could ask a question to anyone who reads this; is there possibly a fix or something i'm missing that could fix this without having to send the cpu back and be without my pc for a three week duration?
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