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Cannot come out of sleep mode

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  • Sleep Mode
  • Control Panel
  • power settings
  • Windows 7
Last response: in Windows 7
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August 11, 2014 1:07:41 PM

Hey all, something weird is going on with my pc. When i go into sleep mode it will sometimes not come out of it sometimes (more than it won't) it will come out of sleep mode. there's really not a rhyme or reason. I don't really know how else to describe the problem so let me know if i left out important info.
Thanks!

More about : sleep mode

August 11, 2014 1:14:11 PM

One solution is to go into your power settings under control panel and change your settings to never let your monitor or pc go to sleep.
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August 11, 2014 1:15:54 PM

avenseth12 said:
One solution is to go into your power settings under control panel and change your settings to never let your monitor or pc go to sleep.


Already did that, i only put it to sleep during the day when i'm not using it.
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Related resources
August 11, 2014 1:18:20 PM

Which windows operating system are you using?
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August 11, 2014 1:19:10 PM

avenseth12 said:
Which windows operating system are you using?


Windows 7 Ultimate 64-bit
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a b $ Windows 7
August 11, 2014 1:19:49 PM

Ok, found my way to the new thread. I'll get back to you on this and if somebody else has a good answer please feel free to chime in. Previous steps taken can be found further along in the thread located here:

http://www.tomshardware.com/answers/id-2238914/lot-cras...
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August 11, 2014 1:21:47 PM

Are all the windows updates current?
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August 11, 2014 1:23:27 PM

avenseth12 said:
Are all the windows updates current?


yes, i updated a few days ago.
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a b $ Windows 7
August 12, 2014 9:46:08 PM

Probably not going to get lucky with this one, but try going into Sound and setting the scheme to "no sounds". Apparently some people have experienced an issue where the PC shuts down and or goes into sleep mode before the Graphics card gets a chance to 'power off' leaving it in a Limbo state. IDK if that theory is sound but apparently it's worked on some Win764bit systems with the same problem.
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August 13, 2014 5:49:56 AM

Ok, when I go to sound there isn't an option for a no sound scheme. Am I missing something?
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a b $ Windows 7
August 13, 2014 5:04:25 PM

Start menu>control panel>sounds. When the sounds window opens click on the "sound" tab. Just below "sound scheme" is a dropdown menu. Select "no sounds". Reboot. You might have to change your view in control panel to Icons to see the "Sound" category.
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a b $ Windows 7
August 16, 2014 10:50:33 PM

I was doing a bit more research and you should check the bios and make sure eRP is set to disabled, Resume by alarm is disabled, Instant off is enabled under Soft off by pwr btn, RC6 is disabled, AC back is set to always off, power on by keyboard is set to "any key", power on by mouse is set to "move". Try setting all those to those settings and see what happens. Fingers crossed.
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August 18, 2014 6:53:03 AM

darkbreeze said:
Start menu>control panel>sounds. When the sounds window opens click on the "sound" tab. Just below "sound scheme" is a dropdown menu. Select "no sounds". Reboot. You might have to change your view in control panel to Icons to see the "Sound" category.


Ok, I will do what you said earlier. Sorry for the late reply, lots has been going on. I will keep you updated. Will i always have keep the sound off?
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a b $ Windows 7
August 18, 2014 12:30:25 PM

The sound won't be off, just "sounds" Like when Windows starts up and the music plays, or you click something wrong and it makes a sound. Regular sound like if you play a song or a movie, or watch a video, will work just fine. And, it's only temporary until we see if it has to do with that.
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August 19, 2014 12:39:21 PM


Ok, well I did as you said yesterday and there's no problems as of yet. I will keep you updated
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a b $ Windows 7
August 19, 2014 1:08:52 PM

Sounds good. Fingers crossed, again.
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August 22, 2014 7:35:14 AM

After a few days of testing, I haven't had any issues! I might play around with the sounds and find out what exactly is causing it. If it even was sound related. Thanks again for your help!
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a b $ Windows 7
August 22, 2014 10:53:49 AM

So, just go back into Sound and select "windows default sounds" and see if the problem returns. If it does, try to update the device drivers for your sound chipset from either the motherboard OEM or if you can identify the onboard sound chip you can try that OEM if available. Some component OEM's don't have consumer websites so you may be stuck with the mb OEM drivers which should be fine, just get the latest ones.
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August 23, 2014 4:32:24 PM

darkbreeze said:
So, just go back into Sound and select "windows default sounds" and see if the problem returns. If it does, try to update the device drivers for your sound chipset from either the motherboard OEM or if you can identify the onboard sound chip you can try that OEM if available. Some component OEM's don't have consumer websites so you may be stuck with the mb OEM drivers which should be fine, just get the latest ones.

Well, I couldn't once again come out of sleep..... I didnt mess with the sounds or anything.
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a b $ Windows 7
August 23, 2014 6:19:44 PM

Did you make the changes in the BIOS that I outlined?
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August 23, 2014 9:06:55 PM

I did.
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a b $ Windows 7
August 23, 2014 10:12:53 PM

You can try these steps and see if it works:

a. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
b. In the list of hardware categories, find the device that you want to allow for waking your computer, and then double-click the device name.
c. Click the Power Management tab and then click the “Allow this device to wake the computer” check box.
d. Click OK.

If that doesn't work, check your installed windows updates to see if the following update is installed. If not, try installing it. Apparently it has corrected sleep issues on many systems.

Windows Update KB2955164
http://www.microsoft.com/en-us/download/details.aspx?id...
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August 24, 2014 10:58:39 AM

I don't have it installed. When I went to the site above, it says it's for windows 8.1 I'm running windows 7 currently... Should I still download and install from the link above?
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a b $ Windows 7
August 24, 2014 12:49:59 PM

No, sorry. I forgot you were on Win7. Try the device stuff though.
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August 24, 2014 1:58:16 PM

Already did. They we're already checked
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a b $ Windows 7
August 24, 2014 2:42:55 PM

Crap, I'm running out of ideas here.
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September 10, 2014 7:00:12 AM

This might be of use, when i tried to go into sleep yesterday, my computer crashed with a KMODE_EXCEPTION_NOT_HANDLED message.
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a b $ Windows 7
September 10, 2014 8:22:29 PM

What up cumbie. Long time no see. Can you get the dump file?
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a b $ Windows 7
September 11, 2014 10:46:37 PM

Ok, I'll get back to you on this as soon as I know, or don't know, something from the dump. Anybody else that would like to take a look at the dump and chime in, please feel free.
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September 12, 2014 12:09:46 PM

darkbreeze said:
Ok, I'll get back to you on this as soon as I know, or don't know, something from the dump. Anybody else that would like to take a look at the dump and chime in, please feel free.


Alright, thanks.
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a b $ Windows 7
September 12, 2014 7:53:12 PM

I don't see anything definitive in the crash report and it doesn't seem to point to any particular culprit. This is what I'm getting from whocrashed and several other analysis procedures are giving me the same answer more or less.

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Wed 9/10/2014 3:20:45 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\090914-28407-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF800037CCAF5, 0x0, 0x83)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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a b $ Windows 7
September 12, 2014 7:55:05 PM

What about the RAM timings and settings? What is the model number of all RAM modules?
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a b $ Windows 7
September 12, 2014 8:05:58 PM

Well bud, I pm'd Johnbl, another member here who is great with crash dumps and just about anything related to problem solving and gave him the link to this thread asking if he'd help out if he has time. I know he'll know what's up more than likely. Let's see what he says and go from there.
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September 12, 2014 9:00:38 PM

darkbreeze said:
What about the RAM timings and settings? What is the model number of all RAM modules?


They are "Kingston HyperX KHX1333C9D3B1K2/8G" and about the RAM timings and settings, i haven't messed with either and to be honest i'm not familiar with the "RAM timing"
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September 13, 2014 10:02:07 AM

Well, it crashed again but this time with a SYSTEM_SERVICE_EXCEPTION error code. the catch here is that it crashed while trying to come OUT of sleep mode instead of trying to go IN to sleep mode. Here's a link to the .dmp file: https://docs.google.com/file/d/0B9My10LCgiuTc3A3a3JjWkR...
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a b $ Windows 7
September 13, 2014 3:51:25 PM

To start with there seems to me to be an issue, according to your msinfo32 report you sent me, related to virtual memory. I don't know that it's actually a problem but I'd like you to double check it. It seems like there is a grossly overallocated amount. Your system has 15.8GB of disk space allocated for the page file.

I've rarely seen over 6-8GB allocated. Go into control panel, system, advanced system settings, click on the advanced tab and under performance click on settings. In the performance options window that opens click on change. Make sure the virtual memory is set to "automatically manage paging file for all drives". Click ok and ok and reboot if it was not already set to that and let me know if it wasn't.
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a b $ Windows 7
September 13, 2014 4:07:21 PM

It may be, after all the troubles you've had, that it has come down to needing to do a clean install. You haven't done that throughout the process of either thread I've been helping you with right?
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September 13, 2014 6:24:06 PM

It was on automatic. i havent done a clean install.... so if i did a clean install, i could restore from a system image and everything be back to normal except the problem would be gone right? i
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a b $ Windows 7
September 13, 2014 8:20:13 PM

No. If you do a restore, the system will only back up to a point in time you specify, according to the available restore points. My recommendation would be, since this issue seems to either not be resolvable or beyond my apparent ability to discover the resolution, and none of the more adept problem solvers has offered to assist, to do a clean install. Any other method such as a repair or refresh may not address the existing problem, leaving 3rd party drivers or other issues intact.

A clean install would consist of a brand new installation where we would delete the existing partition, recreate the partition, install a fresh copy of the operating system, apply all available updates (Except for optional drivers. It would be best to manually install all hardware drivers to ensure the desired versions are applied) and reinstall applications. You would of course need to back up all your settings, personal documents, bookmarks, contacts, game levels, etc. prior to any installation procedure. I would not forsake the possibility that this can still be resolve, I'd just keep the option for a clean start in mind just in case.
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September 15, 2014 8:04:51 AM

darkbreeze said:
No. If you do a restore, the system will only back up to a point in time you specify, according to the available restore points. My recommendation would be, since this issue seems to either not be resolvable or beyond my apparent ability to discover the resolution, and none of the more adept problem solvers has offered to assist, to do a clean install. Any other method such as a repair or refresh may not address the existing problem, leaving 3rd party drivers or other issues intact.

A clean install would consist of a brand new installation where we would delete the existing partition, recreate the partition, install a fresh copy of the operating system, apply all available updates (Except for optional drivers. It would be best to manually install all hardware drivers to ensure the desired versions are applied) and reinstall applications. You would of course need to back up all your settings, personal documents, bookmarks, contacts, game levels, etc. prior to any installation procedure. I would not forsake the possibility that this can still be resolve, I'd just keep the option for a clean start in mind just in case.

Alright. what i meant by "restore' is to create a system image then "restore" (i'm not sure if im using that term correctly) my pc back to like it was before, hopefully problem free. I would like to keep all my content. what about running windows backup then restoring from a backup after a clean install and not a system image? I also use this for school.. it wouldn't be good if i lost all my grades.
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a b $ Windows 7
September 15, 2014 8:53:31 AM

I'll write you a tutorial on how to go about saving all necessary files and then performing a clean install. Do you have installation media or are you saying you need to use the system to generate it?
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September 15, 2014 12:11:57 PM

darkbreeze said:
I'll write you a tutorial on how to go about saving all necessary files and then performing a clean install. Do you have installation media or are you saying you need to use the system to generate it?


Ok, thanks. Much appreciated. By the way, what do you mean by "installation media"? Are you talking about windows backup maybe?
Or the Windows installation disk?
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a b $ Windows 7
September 15, 2014 3:23:13 PM

your bugcheck indicated a memory corruption, if you have passed memtest86 then I would look at updating this driver:


Ralink RT2561 RT2661 series Wireless LAN Card
\SystemRoot\system32\DRIVERS\netr6164.sys Wed Apr 07 05:07:21 2010
this driver tends to corrupt memory
look here to find update(company was sold to new company)
http://www.mediatek.com/en/downloads/

\SystemRoot\system32\DRIVERS\TurboB.sys Wed May 30 13:10:44 2012
also not good news, overclocking drivers tend to cause failures that look like memory corruption.
it should be removed until you figure out your problem.

your various USB charger devices are suspect
usbaapl64.sys
AppleCharger.sys
tend to pull too much current, and don't save power states correctly

Note: if you continue to have this problem, you want to switch you memory dump type from a mindump to a kernel dump. Also run verifier.exe and set some debugging flags
http://www.sevenforums.com/crash-lockup-debug-how/65331...

this will make windows check for common errors in device drivers and cause the system to bugcheck when it detects the error. When it does this it will name the driver. The kernel crash dump will puts tags to allow various objects to be traced in memory to see who modifed them or owned them. And allows very quick debugging.


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a b $ Windows 7
September 15, 2014 5:45:55 PM

Thanks John, your help is appreciated. Maybe this will help us to solve this thing after all.
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a b $ Windows 7
September 15, 2014 5:55:53 PM

Well Cumbie, there you go. Let's forget about the install for now unless we run out of options.

So, if you're running the Intel extreme tuning utility, uninstall it. That's where the TurboB.sys file would be in use at. If you were using it to monitor hardware rather than for overclocking, use something else for now like HWinfo or another utility. If you were using it for overclocking, use the BIOS.

Update that Ralink driver like John said.

Stop charging your apple devices on your rig, get a USB wall adapter and charge them from the socket.

Do all that and reboot then see how it goes.
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a b $ Windows 7
September 15, 2014 6:13:33 PM

just lots of problems caused by various USB devices, apple used USB plugs but their version pulls twice the max power allowed by spec. On some systems if you plug in a apple device into the USB port, the port will shut off and on many times a second. Just screws stuff up. Many vendors made their own Apple chargeing ports but have to override the power constrains that USB has in its spec. This means they had to write a device driver and the driver causes other problems, depending on the version. When you get to USB 3.0 you really open a can of worms, vendors put out many versions of chips before there was a final spec and they all tried to be faster than each other and exceed the specs. causes lots of problems.

anyway, usbview.exe is helpful in seeing what is going on with your USB ports. It is in the windows debugger tools
http://msdn.microsoft.com/en-us/windows/hardware/hh8523...

note window control panel device manager will also hide usb drivers of devices that have been removed from the system. You have to tell it to show hidden devices. It would not be a problem but the device will be removed but the device driver that is corrupting your memory remains until you unhide it and remove it.

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a b $ Windows 7
September 15, 2014 6:22:51 PM

johnbl said:
note window control panel device manager will also hide usb drivers of devices that have been removed from the system. You have to tell it to show hidden devices. It would not be a problem but the device will be removed but the device driver that is corrupting your memory remains until you unhide it and remove it.


Yep, we've been down that road on multiple occasions. I'll make sure he does exactly that if he is unsure. So aside from just not using the USB ports for charging his apple devices he should probably also uninstall the related apple applications as well then huh?
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a b $ Windows 7
September 15, 2014 6:27:54 PM

You know, I couldn't figure out the debugger tools at all on any of the numerous occasions I made attempts to learn how to use them. I could never get rid of the symbols issues regardless of following all the tutorials on pointing the utility towards the correct symbols path and all that. I just gave up. Maybe I'll try it again. Know of any good tutorials for it? Heh.
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September 16, 2014 3:56:22 PM

Ok, so i will uninstall itunes, bonjour,etc. including the intel turbo boost monitor as well. I dont use my computer to charge my phone or ipad, i use a wall adapter because its more convinient. i will also try to figure out how to update that ralink driver... i dont have a ralink adapter, its MSI.... i will see what i come up with and get back to ya. Thanks so much guys
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