Cannot come out of sleep mode

Hscumbie · Aug 11, 2014

Hey all, something weird is going on with my pc. When i go into sleep mode it will sometimes not come out of it sometimes (more than it won't) it will come out of sleep mode. there's really not a rhyme or reason. I don't really know how else to describe the problem so let me know if i left out important info.
Thanks!

avenseth12 · Aug 11, 2014

One solution is to go into your power settings under control panel and change your settings to never let your monitor or pc go to sleep.

Hscumbie · Aug 11, 2014

avenseth12 :

Already did that, i only put it to sleep during the day when i'm not using it.

avenseth12 · Aug 11, 2014

Which windows operating system are you using?

Hscumbie · Aug 11, 2014

avenseth12 :

Windows 7 Ultimate 64-bit

Darkbreeze · Aug 11, 2014

Ok, found my way to the new thread. I'll get back to you on this and if somebody else has a good answer please feel free to chime in. Previous steps taken can be found further along in the thread located here:

http://www.tomshardware.com/answers/id-2238914/lot-crashing-suspecting-gpu-driver.html

avenseth12 · Aug 11, 2014

Are all the windows updates current?

Hscumbie · Aug 11, 2014

avenseth12 :

yes, i updated a few days ago.

Darkbreeze · Aug 13, 2014

Probably not going to get lucky with this one, but try going into Sound and setting the scheme to "no sounds". Apparently some people have experienced an issue where the PC shuts down and or goes into sleep mode before the Graphics card gets a chance to 'power off' leaving it in a Limbo state. IDK if that theory is sound but apparently it's worked on some Win764bit systems with the same problem.

Hscumbie · Aug 13, 2014

Ok, when I go to sound there isn't an option for a no sound scheme. Am I missing something?

Darkbreeze · Aug 13, 2014

Start menu>control panel>sounds. When the sounds window opens click on the "sound" tab. Just below "sound scheme" is a dropdown menu. Select "no sounds". Reboot. You might have to change your view in control panel to Icons to see the "Sound" category.

Darkbreeze · Aug 17, 2014

I was doing a bit more research and you should check the bios and make sure eRP is set to disabled, Resume by alarm is disabled, Instant off is enabled under Soft off by pwr btn, RC6 is disabled, AC back is set to always off, power on by keyboard is set to "any key", power on by mouse is set to "move". Try setting all those to those settings and see what happens. Fingers crossed.

Hscumbie · Aug 18, 2014

Darkbreeze :

Ok, I will do what you said earlier. Sorry for the late reply, lots has been going on. I will keep you updated. Will i always have keep the sound off?

Darkbreeze · Aug 18, 2014

The sound won't be off, just "sounds" Like when Windows starts up and the music plays, or you click something wrong and it makes a sound. Regular sound like if you play a song or a movie, or watch a video, will work just fine. And, it's only temporary until we see if it has to do with that.

Hscumbie · Aug 19, 2014

Ok, well I did as you said yesterday and there's no problems as of yet. I will keep you updated

Darkbreeze · Aug 19, 2014

Sounds good. Fingers crossed, again.

Hscumbie · Aug 22, 2014

After a few days of testing, I haven't had any issues! I might play around with the sounds and find out what exactly is causing it. If it even was sound related. Thanks again for your help!

Darkbreeze · Aug 22, 2014

So, just go back into Sound and select "windows default sounds" and see if the problem returns. If it does, try to update the device drivers for your sound chipset from either the motherboard OEM or if you can identify the onboard sound chip you can try that OEM if available. Some component OEM's don't have consumer websites so you may be stuck with the mb OEM drivers which should be fine, just get the latest ones.

Hscumbie · Aug 23, 2014

Darkbreeze :

Well, I couldn't once again come out of sleep..... I didnt mess with the sounds or anything.

Darkbreeze · Aug 23, 2014

Did you make the changes in the BIOS that I outlined?

Hscumbie · Aug 24, 2014

I did.

Darkbreeze · Aug 24, 2014

You can try these steps and see if it works:

a. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
b. In the list of hardware categories, find the device that you want to allow for waking your computer, and then double-click the device name.
c. Click the Power Management tab and then click the “Allow this device to wake the computer” check box.
d. Click OK.

If that doesn't work, check your installed windows updates to see if the following update is installed. If not, try installing it. Apparently it has corrected sleep issues on many systems.

Windows Update KB2955164
http://www.microsoft.com/en-us/download/details.aspx?id=42767

Hscumbie · Aug 24, 2014

I don't have it installed. When I went to the site above, it says it's for windows 8.1 I'm running windows 7 currently... Should I still download and install from the link above?

Darkbreeze · Aug 24, 2014

No, sorry. I forgot you were on Win7. Try the device stuff though.

Hscumbie · Aug 24, 2014

Already did. They we're already checked

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