Randomly computer restarts/crashes

ieatyourcake · Aug 11, 2014

Hi there!
First of all, I am not sure exactly what causes this problems, but it seems to happen when I have anything that requires anything of my computer (LoL, D3, Minecraft etc.)
So basically my computer without warning, restarts.
It started happening a few weeks ago,
I've never touched anything with overclocking, I've updated my Bios, unplugged my DVD drive (some of the log files said my DVD drive was not working properly, so I tried to disable)
I don't recall making any hardware or software changes right before it started happening
nothing of this seems to work.
However I have so far not tried to reinstall Windows - could this help me?
My computer specs are as following:
Motherboard: msi z87-g55
Graphics Card: Nvidia Geforce GTX 760
SSD(where Windows is installed): Kingston SSDNow 120 GB V300
HDD: Seagate Barracuda 1 TB
CPU: Intel Core i5-4670K 3.40 GHz
Ram: Ballistix Sport 4x2 GB
DVD: Samsung SH-224DB DVD-RW

Logs that might be useful:

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T07:05:37.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T07:05:37.000000000Z) failed to attach to volume '\Device\Harddisk1\DR1'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T07:05:37.000000000Z) failed to attach to volume '\Device\Mup'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

(There's a ton of these logs)

If you need any other information, just tell me.

EDIT: Also updated the BIOS, windows is fully updated

nubbsauce · Aug 11, 2014

Hi!

From what I've read, the MSI mobo likes to cause this issue. It's not faulty so don't panic haha. There is a setting that you have to change.

Go into your BIOS and check to see if Fast Boot is on. That is usually why this issue happens. If it's already off, or it doesn't help you, let me know.

TomTom111 · Aug 11, 2014

I hate when that happens.
So this just started happening recently?

The log you put-
"Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications."
worries me. Perhaps it is something like a virus?

And also, the- "failed to attach to volume '\Device\Harddisk1\DR1'." error shows that the drives are being unmounted while running for some reason.

My first guess, and perhaps the easiest fix would be a virus. Get your hands on some virus and malicious software detection tools, and check everything.
Next, it may be a SATA connection failure. Try switching the SATA connections, and see if the problem persists.

These are the quickest troubleshooting steps i can suggest, without the time consuming task of re installing everything.

ieatyourcake · Aug 11, 2014

The fast boot was disabled already

I belive I already ran a virus scan (I'm using COMODO fyi)
But I'll run another full scan, just to be sure.
Do you have any other programs for this ?

nubbsauce · Aug 11, 2014

Comodo causes that issue. Uninstall it and let me know what the result is.

And as for another virus scanner, I recommend Malwarebytes. I've been using it for years and my computer has never ran into an issue. Download it at: www.Malwarebytes.org

ieatyourcake · Aug 11, 2014

Also, I read somewhere, that it might be because I'm stressing out my RAM or something like that, it that possible, considering I've had this computer for 8 months, running a lot of programs, than I did after it started on this? They said it could also be due to overclocking, but as I stated I never touched it before today, where I tuned it down a little, just to make sure.
My computer is also not overheating, sitting steadily at 40ish degrees

nubbsauce · Aug 11, 2014

Ram shouldn't die after 8 months of usage. I've used the same ram for 2 years and there is no issue with them, and I overclock them. Uninstall Comodo and let me know your results.

ieatyourcake · Aug 11, 2014

I've uninstalled Comodo, and currently just opening up a game of lol and diablo to see what happens - so far 2 minutes without crashes!

nubbsauce · Aug 11, 2014

Good to hear, Fingers Crossed!

ieatyourcake · Aug 11, 2014

20 min now, and then it went down :s

TomTom111 · Aug 11, 2014

If the game is installed on the HDD, can you easily reinstall the game to the SSD if there's room to test for HDD failure?

ieatyourcake · Aug 11, 2014

The game was installed onto the SSD

ieatyourcake · Aug 11, 2014

I never tried the SATA thing, when you say I need to switch SATA connections, do you mean I should switch the cables or what ?

nubbsauce · Aug 11, 2014

Well is there any more of those logs when it crashed? For the no warning shutdown, its usually caused by Overheating or a fault of something. You could try a different SATA cable on your HDD to see if the cable is just bad.

But first, try this:

1. Click on the Start button and then on Control Panel. Tip: In a hurry? Type system in the search box after clicking Start. Choose System under the Control Panel heading in the list of results and then skip to Step 4.
2. Click on the System and Security link. Note: If you're viewing the Small icons or Large icons view of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.
3. Click on the System link.
4. In the task pane on the left, click the Advanced system settings link.
5. Locate the Startup and Recovery section near the bottom of the window and click on the Settings button.
6. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
7. Click OK in the Startup and Recovery window.
8. Click OK in the System Properties window.
9. You can now close the System window.
10. From now on, when a problem causes a BSOD or another major error that halts the system, Windows 7 will not force a reboot. You'll have to reboot manually when an error appears.

ieatyourcake · Aug 11, 2014

The logs that might mean something again is:

File System Filter 'CFRMD' (Version 6.1, ‎2012‎-‎07‎-‎17T07:05:37.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy4'. The filter returned a non-standard final status of 0xc01c0016. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

What I've thought about, is that my graphics card driver is a few months outdated - could that be the cause?
Meanwhile I'll try what you suggested

ieatyourcake · Aug 11, 2014

So now I've disabled the automatic restart, but I don't really get what for ?
Do I now get a chance to see why I'm getting these restarts?

nubbsauce · Aug 11, 2014

Update those drivers! haha

What this does is that it prevents your windows from randomly restarting without notifying you. Basically you can keep on playing until your Mobo says "Ok there is an error, i need to shut down" instead of windows saying "Well there might be an issue, might as well restart anyways"

And yes, with this disabled, it can tell you what the issue is by process of elimination. If you no longer crash, there is an error within windows that you can attempt to repair. But if you keep crashing, it could be hardware related instead.

ieatyourcake · Aug 11, 2014

Aaah okay, say the issue is fixed, would you advise me to turn it on again?

nubbsauce · Aug 11, 2014

I would turn it back on if the issue is fixed just to see if it happens again. That way I know for sure it's something to do with Windows.

ieatyourcake · Aug 11, 2014

Good idea. I've updated the driver now, time to try it out again, I'll return in 20 min or so

nubbsauce · Aug 11, 2014

Ok! Keep me posted!

ieatyourcake · Aug 11, 2014

There it went again, this time I got this log:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa8009d524e0, 0xfffff8800fa117a0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081214-3666-01.

Had this one a couple of times too ^

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Unfortunately I went to the bathroom, and came back to a login-screen, so I had no chance to see what happened

ieatyourcake · Aug 11, 2014

Oh holy crap I never thought anyone could be this braindead hahaha - I am writing from my laptop, so I also turned the automatic restarting off on my laptop (and it's the desktop there's sick)
I should really get some sleep

Anyways, back to testing ^_^

ieatyourcake · Aug 11, 2014

Okay it happened again, even after turning automatic restart off, on the right computer - there's no new logs that I havn't already linked
I really need some rest, but if you got anything else I can try please tell me, and I'll try as soon as I get up tomorrow - thanks for the help so far!

ieatyourcake · Aug 16, 2014

Okay, for anyone out there with the same problem, a reinstall of windows worked for me, hurray!

Randomly computer restarts/crashes

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