Battlefield 4 and Nvidia Dirvers Crashing Need help!

AceDallenbach

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Aug 11, 2014
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Hello Thanks for taking the time to read my thread as I am desperate at this point solve this very
annoying problem I am having with my gaming PC. I am having reoccurring issues that couldn't be fixed or effectively identified by either EA technical Support or by My local PC repair place so needless to say after spending a lot of time and money trying to solve these issues I am at a loss on what my next step should be.
The most common error I am getting is with Battlefield 4, the game will minimize down to my desktop toolbar spontaneously and the application then becomes unresponsive to alt+tap, or clicking on the desktop toolbar icon. The program will remain running in the task manager until I have to psychically shut it down in order to restart the game. Sometimes the Nvidia driver will crash and almost every game I have at some point will experience a crash. It has happened to shogun 2, farcry 3, Wargame European escalation, as well as battlefield 4.
I have taken a lot of steps to try and fix my issues including replacing my processor and motherboard, as well as a fresh install of windows to clean some of the clutter off my computer.
As I am well aware Battlefield 4 has been plagued with issues and I have tried virtually every fix to get the game to run without crashes. I have switched to "borderless" in the display settings, set up a user.cfg file among other things. But based off the wide range of crashes I am experiencing on every game I am at a loss on what the next step should be for me to fix my issue.

DxDiag File
https://drive.google.com/file/d/0B6aKQZac3tFiRzF2R3pIXzl5MkE/edit?usp=sharing
 

jwk3

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Feb 29, 2012
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10,960
Do you have an inbuilt soundcard? my inbuilt soundcard caused me similar issues with BF3 if I remember correctly. I seem to remember punkbuster and a particular soundcard/driver file not getting along and hanging my system.
 

AceDallenbach

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Aug 11, 2014
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4,510
I do think I have an inbuilt sound card, both of my motherboards had them my current one is the A88x pro. I haven't tried that but how sure do you think this could be my problem?
 

AceDallenbach

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Aug 11, 2014
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specifically it is the Nvidia Driver that is crashing and I am sure that it must be some sort of issue dealing with the driver. I have kept my drivers up to date, but with the fresh install of windows 7 my current setup is pretty bare bones in terms of software on the computer. I just have the essential drivers a few web browsers, a properly working anti-virus, and the games themselves. I have gotten this error several times


DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed. ") GPU: "NVIDIA GeForce GTX 760", Driver: 340.52
According the the EA tech support it had to do with a corrupt system 32 windows 7 file KernelBase.dll which was why I did the fresh install of windows 7. Yet it still persists, still getting driver crashes so it seems that something else is the issue.
 

AceDallenbach

Reputable
Aug 11, 2014
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4,510
Do you think it could be an issue with my ram possibly? at this point its likely a hardware issue and there are only a few parts left that I haven't replaced recently. Basically I want a game plan on what the are best steps I should take to go about fixing the issues I am having. Should I sell my 760 and go with an AMD card since I am using an AMD processor? How likely is my graphics card? If it isn't a hardware issue and a software issues why is it still occurring after a fresh install of windows 7? Basically I am thinking it's a hardware issue of some kind so here is a run down of what I am thinking on each of my parts.
CPU: New recently replaced unlikely
Motherboard: again recently replaced unlikely
Power supply: It's a 700w and I'm only running one graphics card and hard drive. I highly doubt that is the problem
Cooling: Again I recently upgraded to a closed loop water cooling system by Cooler Master system temp is fine.
RAM: One of my older parts in my PC, currently I have 4 sticks 2gb DDR3 RAM. The RAM Cards are 3 to 4 years old making them one of the older parts in my PC and I have read that they can be the culprit of crashes. However I am unsure of how likely this is.
GPU: This is one of my newer parts a GTX 760 which is a decent card and with the issues of display this has always been on my mind as a likely culprit however It's still relatively new. I recently built an almost identical PC setup for my brother recently where he is using my old Msi 560ti Hawk with virtually no issues. After I tried multiple versions of the drivers for my 760 with the issues remaining again I cannot be positive that its the graphics card responsible for the problems.
Hard Drive: It's simply a standard disk drive nothing special, though it is again an older part on my computer. I remain skeptical if this is even a possible source.
Basically that's it. I really would love a professional opinion from someone that knows what they are talking about to give me some really strong step by step instructions I should consider talking to identify and fix my problem. Thank you I appreciate any help.