- Jul 15, 2014
- 22,630
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- 60,960
Let me start by saying everything is all hooked properly from the computer to router to modem to cable. I am currently on my router's configuration page and am trying to set up Internet.
When I am using Netgear Genie and using the setup wizard, I select my country, hit "next", and then it shows a loading screen that says "Detecting Internet connection", and then 30 seconds later, it says in red text at the top, "problem detecting the internet connection- IP Address".
Why does this happen?
And then it asks if my ISP assigned me a static IP. I say no, hit "next". Then this where I am confused. It says "if you previously connected to your Internet Service with a computer or another router, NETGEAR can use the same MAC address that worked before".
What does that mean? I DO have another network in my house, could that be the cause of the problems? Thx for the help! Any is appreciated.
When I am using Netgear Genie and using the setup wizard, I select my country, hit "next", and then it shows a loading screen that says "Detecting Internet connection", and then 30 seconds later, it says in red text at the top, "problem detecting the internet connection- IP Address".
Why does this happen?
And then it asks if my ISP assigned me a static IP. I say no, hit "next". Then this where I am confused. It says "if you previously connected to your Internet Service with a computer or another router, NETGEAR can use the same MAC address that worked before".
What does that mean? I DO have another network in my house, could that be the cause of the problems? Thx for the help! Any is appreciated.
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