Yesterday I agreed to take a look at my aunt and uncle's laptop that had been acting up on them. It's a Gateway NE56R31u laptop with specs as follows:
- Intel Celeron B830 processor
- 4 GB DDR3 RAM (1 DIMM)
- Western Digital WD3200BPVT 5400 RPM HDD
- Windows 8 (OEM)
I took it in since they seemed to have loaded it up with quite a few pieces of malware, adware, and possibly viruses. On top of that, it would sometimes boot to a random BSOD (Blue screen of death). Since it was having these issues, I backed up their files and decided a full reinstall of Windows 8 was in order. So I got a disc (which I know works), formatted the drive to NTFS, and installed in legacy mode. Install went smoothly, and everything was working perfectly until this afternoon.
When the laptop booted, I did the usual. I installed a copy of Avast free, updated the drivers, ran Windows update, et cetera. All of these of course required rebooting, which went perfectly fine. As far as I can remember, the only programs I installed were ccleaner, avast, kingsoft office, esword (a Bible program), classic shell, and chrome. Other than that, there was nothing else done to the system besides Windows updates. I had just gotten Windows 8.1 installed and working before more updates had me reboot.
This is where the issues started again. The computer didn't boot back up. Instead it went straight to a BSOD. I restarted it and ran startup repair, which resulted in another BSOD before it finished. Now every time I boot I have no idea what will come up. Sometimes it's startup repair, sometimes it's another BSOD, sometimes it gives me recovery options (which I didn't get the chance to set up). I tried the "Refresh your PC" option once and it gave me an error stating:
The last few BSODs that I had time to read said:
-KMODE_EXCEPTION_NOT_HANDLED
-WHEA_UNCORRECTABLE_ERROR
-MEMORY_MANAGEMENT
-INTERRUPT_EXCEPTION_NOT_HANDLED
-PAGEFAULT_IN_NONPAGED_AREA
-SYSTEM_SERVICE_EXCEPTION
I cannot for the life of me find out what's wrong. I would reflash the BIOS, but I haven't been able to get past the login screen. I'm not the most adept at these low-level things, so if anyone has any ideas, I'm all ears.
- Intel Celeron B830 processor
- 4 GB DDR3 RAM (1 DIMM)
- Western Digital WD3200BPVT 5400 RPM HDD
- Windows 8 (OEM)
I took it in since they seemed to have loaded it up with quite a few pieces of malware, adware, and possibly viruses. On top of that, it would sometimes boot to a random BSOD (Blue screen of death). Since it was having these issues, I backed up their files and decided a full reinstall of Windows 8 was in order. So I got a disc (which I know works), formatted the drive to NTFS, and installed in legacy mode. Install went smoothly, and everything was working perfectly until this afternoon.
When the laptop booted, I did the usual. I installed a copy of Avast free, updated the drivers, ran Windows update, et cetera. All of these of course required rebooting, which went perfectly fine. As far as I can remember, the only programs I installed were ccleaner, avast, kingsoft office, esword (a Bible program), classic shell, and chrome. Other than that, there was nothing else done to the system besides Windows updates. I had just gotten Windows 8.1 installed and working before more updates had me reboot.
This is where the issues started again. The computer didn't boot back up. Instead it went straight to a BSOD. I restarted it and ran startup repair, which resulted in another BSOD before it finished. Now every time I boot I have no idea what will come up. Sometimes it's startup repair, sometimes it's another BSOD, sometimes it gives me recovery options (which I didn't get the chance to set up). I tried the "Refresh your PC" option once and it gave me an error stating:
The last few BSODs that I had time to read said:
-KMODE_EXCEPTION_NOT_HANDLED
-WHEA_UNCORRECTABLE_ERROR
-MEMORY_MANAGEMENT
-INTERRUPT_EXCEPTION_NOT_HANDLED
-PAGEFAULT_IN_NONPAGED_AREA
-SYSTEM_SERVICE_EXCEPTION
I cannot for the life of me find out what's wrong. I would reflash the BIOS, but I haven't been able to get past the login screen. I'm not the most adept at these low-level things, so if anyone has any ideas, I'm all ears.
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