how can i restart my acer laptop with a corrupted user?

SmashMaster2000

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Aug 13, 2014
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I have an acer computer that has 2 users on it and it will not let me do anything without the administrator password which I know but the user is corrupted and will not load so I'm stuck and I can not do anything as simple as restart the whole computer, which I've spent days researching and trying but I can not find anything..if anyone could please help me it would be very much appreciated
Thankyou
 
Sounds like a lot of problems are coming up if you cant even restart.

If you just want to restart it, you can hold down the power button for about 5 seconds and it will shut down, and can be turned on after. Or pull the battery out.

To fix your problem you will likely need to re-install Windows but this will result in the loss of all data on your computer.
 
Let me guess you try to log into a user account.
and it says the password is wrong, even though you know it`s right.

The user profiles are corrupted where it does a check on the valid stored password.

Simply load up windows in safe mode, During first power up keep tapping the F8 key.
Or choose one of the repair options, or last good known config.
If you can get into safe mode just simply do a system restore back to a point before it all started to happen.

That will normally fix the wrong password error when logging into a user account.