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Normal upload speeds, and slow download speeds.

Tags:
  • Download
  • WiFi
  • Upload
August 13, 2014 5:18:55 PM

Why am I getting normal upload speeds and slow download speeds? I'm supposed to be getting 50 download speed and 25 upload speed, instead I'm getting 5-15 download speed and 25-30 upload speed. I am using optimum's 50 ultra internet plan. This is happening on 2 of my 2 laptops. It was only happening on one laptop now it is happening on both. The router isn't the problem as I downloaded the speedtest.net app on my phone. My smartphone was getting what I should be getting on my laptops. I've updated my drivers for my network adapters. I'm not getting what I'm supposed to be getting even on ethernet. I used the free version of Malwarebytes and another has popped up. I've used a free trial of Kaspersky Internet Security and still nothing has popped up. I have a Qualcomm Atheros ar9485WB-EG wireless adapter. I have windows 8.1. My laptop is a Lenovo z585. It does not support 5Ghz wifi. I am not usually in the same room as my router, but I have moved my laptop to the room with the router for the speed tests, nothing changes. I hit the rest button on my router and reset it, still nothing. I have unplugged my router for minutes, plugged it back in, still nothing. I have contacted optimum's 24/7 support, but they advised things I already have done. Need more info? Just ask. I don't know much about this kind of stuff, so be prepared to explain it if I don't understand. Please, I need help with this so bad, IT'S DRIVING ME CRAZY! I've been browsing the internet for 1-2 months, but nothing has helped. Any help is welcomed, if nothing is solved I will be downgrading back to my old internet plan.

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