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Display Driver Has Stopped Working / Blue Screen / Freezes

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  • Blue Screen
  • Graphics Cards
  • Graphics
Last response: in Graphics & Displays
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August 14, 2014 10:12:46 AM

I have:

Windows 8.1 64 bit Home edition
AMD FX 8350 Either-Core Processor
AMD 7870 graphics card
ASUSTek M5A99FX Pro R2.0 MB

I have checked drivers, I have checked memory (ram), the graphics card works fine as we tried it in a different CPU.

Every time during (not at the start) of a game or of launching Adobe Photoshop the screen will black out and say "A Display driver has stopped responding" or the screen freezes for a second, or it freezes completely with a torn up blue screen (not BSOD) and I have to force restart.

Any help would be amazing :) 


More about : display driver stopped working blue screen freezes

a b U Graphics card
August 14, 2014 10:42:36 AM

Download GPU-Z and check your card's temperatures.

http://www.techpowerup.com/gpuz/

If the card is running hot that's a possible cause of the 'driver not responding' error.

If not, ensure Drivers have been thoroughly uninstalled and download the latest (non-beta) drivers from AMD's website.
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August 14, 2014 10:46:54 AM

Thelps said:
Download GPU-Z and check your card's temperatures.

http://www.techpowerup.com/gpuz/

If the card is running hot that's a possible cause of the 'driver not responding' error.

If not, ensure Drivers have been thoroughly uninstalled and download the latest (non-beta) drivers from AMD's website.


This actually brings up something I forgot to mention I have checked temps. My motherboard gets up to about 45C while idle and up to 52C when in games, and for some reason the 2 fans I have show they are going at 4000+rpm and then to 68000+ rpms then returns to normal after a second. My CPU stays around 35C I will check on the GPU right now.

I also had a Nvidia GPU before this AMD which had a similar problem with the display adapters crashing so we got a new card (the amd) and still having the same issue. I did infact make sure I removed all of the Nivida GPU drivers before installing the AMD ones.

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a b U Graphics card
August 14, 2014 10:47:07 AM

Not to mention AMD's drivers do crash from time to time, not enough to be annoying, but enough to remember it does.
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August 14, 2014 10:58:57 AM

Jay Lavistria said:
Not to mention AMD's drivers do crash from time to time, not enough to be annoying, but enough to remember it does.


Agreed but this happens about every 5 minutes.

Example time line:

Start up CPU
Launch League of Legends
Play for 10 minutes
Black Screen/ Freeze ("Display Adapters Have stopped working")
Play for 5 minutes
Black Screen/ Freeze (doesn't even say anything about the adapters)
Play for 5 minutes
Computer freezes with broken blue/black screen and has to force reset the computer.

Same thing happened exactly with the Nvidia Graphics and AMD
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a c 273 U Graphics card
August 14, 2014 11:16:55 AM

Jay Lavistria said:
Not to mention AMD's drivers do crash from time to time, not enough to be annoying, but enough to remember it does.


The crashes annoyed the crap out of me, so much so that I carried on using the old Nvidia card for nearly ten months when a reasonably stable driver was released. Still have to run without CCC installed though as that still causes BSoD's.
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a b U Graphics card
August 14, 2014 11:20:48 AM

Yeah it sounds like your GPU can't handle it.
How much power does the PSU spit out?
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a c 273 U Graphics card
August 14, 2014 11:23:13 AM

Jay Lavistria said:
Yeah it sounds like your GPU can't handle it.
How much power does the PSU spit out?


More than enough.
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August 14, 2014 11:32:02 AM

Alright so I measured the GPU temps ect. I ran FarCry 3 on ULTRA at 52 FPS avg so it is a lot more taxing than League of Legends. It was about 58-60C temp. So it doesnt seem to unreasonable.

PSU output is 600W which is more than enough as they system takes around 475-500W. Reccom PSU for graphics card as well is 500W.

I tested the PSU and everything seems fine.

The clock speed on the GPU is 300.0 MHz
Memory clock is 150.0 MHZ

During the run it actually didnt mess up and I played Far Cry for about 30 minutes. So im not sure what is causing the issue.
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a b U Graphics card
August 14, 2014 11:35:34 AM

Those temperatures seem normal.

How did you determine you Wattage usage? Is this figure while components are under load or idle?

If at all possible try the Graphics Card in a different system and see if the problems recur. If they don't then the Graphics Card itself is not at fault, meaning it's either power-related or driver / registry.
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a c 273 U Graphics card
August 14, 2014 11:36:57 AM

jonxmacias said:
Alright so I measured the GPU temps ect. I ran FarCry 3 on ULTRA at 52 FPS avg so it is a lot more taxing than League of Legends. It was about 58-60C temp. So it doesnt seem to unreasonable.

PSU output is 600W which is more than enough as they system takes around 475-500W. Reccom PSU for graphics card as well is 500W.

I tested the PSU and everything seems fine.

The clock speed on the GPU is 300.0 MHz
Memory clock is 150.0 MHZ

During the run it actually didnt mess up and I played Far Cry for about 30 minutes. So im not sure what is causing the issue.


Do you have CCC installed?
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August 14, 2014 11:40:25 AM

Thelps said:
Those temperatures seem normal.

How did you determine you Wattage usage? Is this figure while components are under load or idle?

If at all possible try the Graphics Card in a different system and see if the problems recur. If they don't then the Graphics Card itself is not at fault, meaning it's either power-related or driver / registry.




Well its actually my girlfriends CPU (its right next to mine) I have put the GPU into my CPU and it works fine with no errors (I use a Nvidia GTX 780TI) i just uninstalled my drivers and put the AMD version shes using and it works perfect. I ran league of legends no errors no display crashes. I also have an ASUS mb but not AMD processor and mb format/ram. I used some program earlier to test CPU wattage under stress and idle and it ran fine. If you have a better test to run id take it.
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August 14, 2014 11:40:51 AM

Mousemonkey said:
jonxmacias said:
Alright so I measured the GPU temps ect. I ran FarCry 3 on ULTRA at 52 FPS avg so it is a lot more taxing than League of Legends. It was about 58-60C temp. So it doesnt seem to unreasonable.

PSU output is 600W which is more than enough as they system takes around 475-500W. Reccom PSU for graphics card as well is 500W.

I tested the PSU and everything seems fine.

The clock speed on the GPU is 300.0 MHz
Memory clock is 150.0 MHZ

During the run it actually didnt mess up and I played Far Cry for about 30 minutes. So im not sure what is causing the issue.


Do you have CCC installed?


Yeah I have Catalyst Control Center Installed.
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a c 273 U Graphics card
August 14, 2014 11:47:39 AM

jonxmacias said:
Mousemonkey said:
jonxmacias said:
Alright so I measured the GPU temps ect. I ran FarCry 3 on ULTRA at 52 FPS avg so it is a lot more taxing than League of Legends. It was about 58-60C temp. So it doesnt seem to unreasonable.

PSU output is 600W which is more than enough as they system takes around 475-500W. Reccom PSU for graphics card as well is 500W.

I tested the PSU and everything seems fine.

The clock speed on the GPU is 300.0 MHz
Memory clock is 150.0 MHZ

During the run it actually didnt mess up and I played Far Cry for about 30 minutes. So im not sure what is causing the issue.


Do you have CCC installed?


Yeah I have Catalyst Control Center Installed.


Have you tried uninstalling it and running with just the driver installed?
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August 14, 2014 12:48:44 PM

Mousemonkey said:
jonxmacias said:
Mousemonkey said:
jonxmacias said:
Alright so I measured the GPU temps ect. I ran FarCry 3 on ULTRA at 52 FPS avg so it is a lot more taxing than League of Legends. It was about 58-60C temp. So it doesnt seem to unreasonable.

PSU output is 600W which is more than enough as they system takes around 475-500W. Reccom PSU for graphics card as well is 500W.

I tested the PSU and everything seems fine.

The clock speed on the GPU is 300.0 MHz
Memory clock is 150.0 MHZ

During the run it actually didnt mess up and I played Far Cry for about 30 minutes. So im not sure what is causing the issue.


Do you have CCC installed?


Yeah I have Catalyst Control Center Installed.


Have you tried uninstalling it and running with just the driver installed?


I have not but I will give it a go :) 
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August 15, 2014 2:18:49 PM

Alright so removing CCC had no effect :C
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a c 273 U Graphics card
August 15, 2014 2:34:23 PM

jonxmacias said:
Alright so removing CCC had no effect :C


Try different driver versions until you find one that works for you.
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a b U Graphics card
August 15, 2014 6:10:18 PM

His card could just be unstable, likely faulty core controllers.
I would suggest an RMA at this point.
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a c 273 U Graphics card
August 15, 2014 11:52:38 PM

Jay Lavistria said:
His card could just be unstable, likely faulty core controllers.
I would suggest an RMA at this point.


That is what I kept being told by various AMD fans about my card, strange then how 14.2 seems to have "fixed" it if it is a faulty card don't you think?
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August 19, 2014 1:18:49 PM

Mousemonkey said:
Jay Lavistria said:
His card could just be unstable, likely faulty core controllers.
I would suggest an RMA at this point.


That is what I kept being told by various AMD fans about my card, strange then how 14.2 seems to have "fixed" it if it is a faulty card don't you think?


Well I have had the card for about 2 years, and if I stick it in my CPU it works fine so I dont understand why its not working for hers. I have Windows 7 64-bit and she has windows 8.1 64-bit no clue if that makes a difference
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a b U Graphics card
August 19, 2014 2:09:56 PM

jonxmacias said:
Mousemonkey said:
Jay Lavistria said:
His card could just be unstable, likely faulty core controllers.
I would suggest an RMA at this point.


That is what I kept being told by various AMD fans about my card, strange then how 14.2 seems to have "fixed" it if it is a faulty card don't you think?


Well I have had the card for about 2 years, and if I stick it in my CPU it works fine so I dont understand why its not working for hers. I have Windows 7 64-bit and she has windows 8.1 64-bit no clue if that makes a difference


Apart from Driver Corruption or a program that is incompatible with your Drivers the error you are seeing usually indicates an overheating GPU. Since you're running games and Photoshop driver incompatibility seems very unlikely.

How's ventilation in your Girlfriend's case? Be sure to monitor the GPU during heat testing by being alt-tabbed and watching GPU-Z's or your temperature monitoring software's heat readout and fan-speed readout.

Confirm that your Girlfriend's PCI-E x16 slot is free from dust and other debris.

You could try artificially increasing fan-speed on the Graphics Card with MSI Afterburner to see if that helps.

http://event.msi.com/vga/afterburner/download.htm
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August 22, 2014 12:22:59 PM

Thelps said:
jonxmacias said:
Mousemonkey said:
Jay Lavistria said:
His card could just be unstable, likely faulty core controllers.
I would suggest an RMA at this point.


That is what I kept being told by various AMD fans about my card, strange then how 14.2 seems to have "fixed" it if it is a faulty card don't you think?


Well I have had the card for about 2 years, and if I stick it in my CPU it works fine so I dont understand why its not working for hers. I have Windows 7 64-bit and she has windows 8.1 64-bit no clue if that makes a difference


Apart from Driver Corruption or a program that is incompatible with your Drivers the error you are seeing usually indicates an overheating GPU. Since you're running games and Photoshop driver incompatibility seems very unlikely.

How's ventilation in your Girlfriend's case? Be sure to monitor the GPU during heat testing by being alt-tabbed and watching GPU-Z's or your temperature monitoring software's heat readout and fan-speed readout.

Confirm that your Girlfriend's PCI-E x16 slot is free from dust and other debris.

You could try artificially increasing fan-speed on the Graphics Card with MSI Afterburner to see if that helps.

http://event.msi.com/vga/afterburner/download.htm


The max temp the GPU gets to is about 58C MAYBE 60C but around 58C.
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August 26, 2014 10:16:49 AM

ALRIGHT! So new breakthrough which I hope eliminates a few things! The computer freezes in BIOs which is technically before the GPU/OS is loaded in which only leaves the PSU RAM CPU and MB right?
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a b U Graphics card
August 26, 2014 11:29:10 AM

jonxmacias said:
ALRIGHT! So new breakthrough which I hope eliminates a few things! The computer freezes in BIOs which is technically before the GPU/OS is loaded in which only leaves the PSU RAM CPU and MB right?


The GPU is the one rendering the BIOS screen.
Unless you have the monitor plugged into the MOBO video, then the CPU is rendering it.
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August 29, 2014 12:10:38 AM

Recently I have uninstalled Windows 8 and done a fresh install of windows 8 and loaded windows 8.1. So no chances of old drivers still being kept. Would the motherboard cause display drivers to stop responding ? The only thing I really haven't tried yet is setting the ram timings and updating the MB. Would either of these even be related to the display drivers crashing?
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