asus r9 280 install failure

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ribisel

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Aug 4, 2014
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Hi,
I try to install the latest drivers for my Asus R9 280 graphics card but it fails at the very beginning when the driver tries to install the install manager. The error message is not really informative.. it just says "Application install: install package failure!"
Here are my specs: ASROCK B85M PRO4 mainboard, Windows 7.

I'm not sure if I did anything wrong when I installed the graphics card but I think not.

Also I read about a bug with some component of the driver which should be fixed according to AMD when installing this updated version: http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages Well I tried that too and it also failed with the same error. What to do????
 
Solution
S


Yes.
Combine one 6+2 pin cable to fit into the 8 slot. Then use either one 6 pin pcie cable or 6+2 for the 6 pin slot.


Note, for future reference, normally ASUS graphic cards have LEDS to indicate if you plug in and have enough power for them.
Red makes not enough power/not plugged in.
Green means has power and is plugged in.

Gpu manufacturers assumes you have this...
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Lmah

Lmah

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May 3, 2013
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Try the following:

- Make sure you using your onboard video card.
- Download the latest AMD Driver
- Download and Install Driver Fusion ( http://treexy.com/products/driver-fusion )
- Uninstall the Intel Graphic Driver, via device manager.
- After that Reboot in Safemode, you can do so by going to Start>Run> Type: MSCONFIG> Boot> Check off Safeboot
- Clean the Intel and AMD drivers with Driver Fusion
- Power Down and Install your AMD R9 280
- Make sure to change the monitor plug so it is in the new video card.
- Start up your computer and install the latest driver, that you downloaded earlier.
 
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ribisel

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Aug 4, 2014
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Lmah, What do you mean with "Power down and Install your AMD R9 280"? Should I take it out of the PCI slot and put it back in? I see a green and a red light on the graphics card, so I assume it is correctly installed. Unfortunately the card came without a proper manual and I can't find one on the internet, so idk if the red light means good or bad actually..
 
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Lmah

Lmah

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May 3, 2013
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Sorry I forgot to include that you should remove your 280 and use your onboard video until you reach that point in the install process, if you don't I suggest unplugging your internet connection instead and disabling onboard video.
 
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ribisel

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Aug 4, 2014
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About that red light.. maybe I did install the card wrong.. So on the graphics card there are 2 power slots. One with 8 holes, one with 6. Each of those power slots has a LED. The one with the 8 holes is green, the one with 6 is red. Thing is: The speed setup manual that came with the card says: "If your graphics card has an auxiliary power connector, connect the appropriate power plug from the system power supply to the graphics card's auxiliary power connector". Tbh I wasn't sure what that means precisely. My card did come with an additional power connector, so I assumed that must be the auxiliary. This additional connector has one end with 8 plugs and from there it splits into 2 sets of cables with 6 plugs each.

Sorry about terminology, this pic explains better what I mean: http://www.google.at/imgres?imgurl=http%3A%2F%2Fimg.bhs4.com%2F85%2F1%2F8519993BACBF3074212DC5C5382462069D2F0CBF_lis.jpg&imgrefurl=http%3A%2F%2Fwww.brighthub.com%2Fcomputing%2Fhardware%2Farticles%2F126215.aspx&h=359&w=600&tbnid=zqUv3tUaL2IaAM%3A&zoom=1&docid=InQUALMDiZQN4M&ei=oBTtU_ObM-qJ7AbAnYD4Cw&tbm=isch&client=firefox-a&ved=0CFsQMygyMDI&iact=rc&uact=3&dur=550&page=2&start=34&ndsp=37

So from the PSU there are 2 cables going out that look like the one to right of the pic.

So I took those 2 cables with 6+2 plugs each and put them into the split cable that came with the card described above. The other end of the split cable (with the 8 plugs) I put into the 8 holes of the graphics card.

Pic related: http://i57.tinypic.com/154kjf5.jpg

So maybe this setup is wrong in the first place?
 
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Suztera

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Mar 18, 2014
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You need to plug into all the slots. One into the 6 pin slot and one into the 8 pin slot.
If one is red, the card isn't fully functioning.
What power supply do you have?

Your psu should have all the required cables, the extra adapter (that came with the gpu) shouldn't really be used since it means your psu isn't good enough for the gpu.


It sounds like you already have the required cables.
Remove the splitter adapter and just use the cables directly from the psu. Combine one 6+2 pin cable to fit into the 8 slot. Then use either one 6 pin pcie cable or 6+2 for the 6 pin slot.
 
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Lmah

Lmah

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That's a 6+2 power connector you're talking about the side with 8 plugs connected should be in the back of the power supply while the 6+2 side should go into the video card. I think this is the answer you're looking for, not too sure. You should be putting all 8 pins in the 8 pin connection and 6 pins in the 6 pin connection to avoid damaging any of the connectors.
 
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ribisel

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I have an XFX PRO 650W. Ok, so it seems I messed up the power connections. Why is there no manual for the R9 280? The one that came with the card can hardly be called a manual.. it is for a wide range of series and does not explain at all how to connect it.. So I should put one of the 6/8 cables into the slots with 6 holes and the other 6/8 into into the one with 8?
 
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ribisel

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Thank you, I will do that now!

 
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Suztera

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Mar 18, 2014
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Yes.
Combine one 6+2 pin cable to fit into the 8 slot. Then use either one 6 pin pcie cable or 6+2 for the 6 pin slot.


Note, for future reference, normally ASUS graphic cards have LEDS to indicate if you plug in and have enough power for them.
Red makes not enough power/not plugged in.
Green means has power and is plugged in.

Gpu manufacturers assumes you have this knowledge beforehand while using their products.
 
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