Sim's 3 is not recognizing my AMD radeon R7 260x Graphics card

EmUhLeigh

Reputable
Aug 15, 2014
2
0
4,510
Hello! When I first played the Sim's 3 I got a message that it didn't recognize my graphics card. I went through this whole tutorial: http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game

After doing that my DeviceConfig log now says this:
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon R7 200 Series
Name (database): AMD Radeon R7 200 Series [Found: 1, Matched: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 6658, Board: 22711458, Chipset: 0000
Driver: aticfx32.dll, Version: 8.17.10.1280, GUID: D7B71EE2-2518-11CF-E872-7B02BEC2C535
Driver version: 1280

Even though it says that it recognizes it now, the graphics still don't look right (even on high). And the beginning cinematic looks really blurry. I've also deleted all of my catche files and clicked on "Restore Default Settings" in the game, but still no change. Please help me!
Note: My OS is windows 8.1

Here is my DxDiag log:

------------------
System Information
------------------
Time of this report: 8/14/2014, 14:19:05
Machine name: THEBEASTMACHINE
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7693
BIOS: BIOS Date: 03/28/13 16:31:10 Ver: 04.06.05
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
Page File: 2753MB used, 6666MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6658)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6658&SUBSYS_22711458&REV_00
Display Memory: 5866 MB
Dedicated Memory: 2026 MB
Shared Memory: 3840 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: M260VA
Monitor Id: VIZ0067
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32.dll,atidxx32.dll,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
Driver Version: 14.100.0.0
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/17/2014 22:42:54, 1343272 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2518-11CF-E872-7B02BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6658
SubSys ID: 0x22711458
Revision ID: 0x0000
Driver Strong Name: oem12.inf:cb0ae414d93e5f8c:ati2mtag_R505:14.100.0.0:pci\ven_1002&dev_6658
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: 1 - M260VA (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdWB6.sys
Driver Version: 9.00.0000.9905 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/11/2014 10:20:04, 222720 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (HD Webcam C615)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.03.9600.16490 (English)
Driver Attributes: Final Retail
Date and Size: 12/13/2013 03:24:20, 121088 bytes
Cap Flags: 0x0
Format Flags: 0x0

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Logitech HD Webcam C615
Location: n/a
SymbolicLink: \\?\usb#vid_046d&pid_082c&mi_02#6&146b9764&1&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
Manufacturer: Logitech
HardwareID: USB\VID_046D&PID_082C&REV_0011&MI_02,USB\VID_046D&PID_082C&MI_02
DriverDesc: Logitech HD Webcam C615
DriverProvider: Logitech
DriverVersion: 13.80.853.0
DriverDateEnglish: 10/22/2012 00:00:00
DriverDateLocalized: 10/22/2012 12:00:00 AM
Service: LVUVC64
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {D8EE90CF-22E4-5AB8-8705-660C6D41C076}
ProblemCode: No Problem
BusReportedDeviceDesc: HD Webcam C615
Parent: USB\VID_046D&PID_082C\7EE84680
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\LVUVC64,\Driver\usbccgp
ContainerCategory: Imaging.Webcam

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB KEYBOARD
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x258A, 0x0001
FF Driver: n/a

Device Name: USB KEYBOARD
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x258A, 0x0001
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 5/31/2014 06:07:08, 419672 bytes
| Driver: usbd.sys, 5/31/2014 06:07:07, 27480 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x258A, 0x0001
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 07:39:13, 32256 bytes
| Driver: kbdclass.sys, 8/22/2013 08:43:45, 58208 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2521
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 8/22/2013 07:39:13, 30208 bytes
| Driver: mouclass.sys, 8/22/2013 08:43:45, 51040 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 811.6 GB
Total Space: 953.5 GB
File System: NTFS
Model: WDC WD10EZEX-00BN5A0 ATA Device

Drive: D:
Model: ATAPI iHAS124 W ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes






 
Solution
Should work, as mentioned above, run it in compatibility mode, if you need help on how, let us know know. My Aunt runs sims 3 on windows 8.1 on a 5850, much older card, you shouldn't have a problem.