- Jul 15, 2014
- 22,630
- 8
- 60,960
Okay, so I hope you take the time to read this and help because I really need it.
My Internet Service Provider is Time Warner Cable. Yesterday, we upgraded our plan from the Standard Internet (15mb download 1mb upload) to the Extreme Plan (30mb download 5mb upload). We got a great deal for this and they changed our plan instantly at TWC.
Our old modem was too slow, so we bought a DOCSIS 3.0 modem, the Motorola Surfboard SB6121. We activated the modem at Time Warner, brought it home. We hooked everything in properly— Ethernet, power cord, and coax cable. The modem lights lit one by one properly, but the Internet light that looks like a globe was blinking green, meaning we could get no Internet.
10 hours later, the light somehow became solidly lit, and we connected to the Internet, but the only page it would take us to was our ISP page. I unplugged and re-plugged the modem, and then afterwards the router, and the light began blinking forever again and not working at all.
We returned it today and bought a bit better modem but very similar, the Motorola SB6141. We activated it with our ISP, came home, plugged it in properly, and the same thing happens— the Internet connectivity light blinks green and we have no connection. I tried plugging in a really old modem in my house and that modem DID get connectivity (though it is slow and not activated, it would only go to the ISP page). But the other modems did not work, the new ones that is.
I think it may be a problem with the coax cable, but since TWO modems did not work I am unsure. My question is, for newer models of modems, are there newer coax cables required for them? Mine are a bit old. But remember, the old modem WORKED and the two new ones did NOT. Any help appreciated, thanks!
My Internet Service Provider is Time Warner Cable. Yesterday, we upgraded our plan from the Standard Internet (15mb download 1mb upload) to the Extreme Plan (30mb download 5mb upload). We got a great deal for this and they changed our plan instantly at TWC.
Our old modem was too slow, so we bought a DOCSIS 3.0 modem, the Motorola Surfboard SB6121. We activated the modem at Time Warner, brought it home. We hooked everything in properly— Ethernet, power cord, and coax cable. The modem lights lit one by one properly, but the Internet light that looks like a globe was blinking green, meaning we could get no Internet.
10 hours later, the light somehow became solidly lit, and we connected to the Internet, but the only page it would take us to was our ISP page. I unplugged and re-plugged the modem, and then afterwards the router, and the light began blinking forever again and not working at all.
We returned it today and bought a bit better modem but very similar, the Motorola SB6141. We activated it with our ISP, came home, plugged it in properly, and the same thing happens— the Internet connectivity light blinks green and we have no connection. I tried plugging in a really old modem in my house and that modem DID get connectivity (though it is slow and not activated, it would only go to the ISP page). But the other modems did not work, the new ones that is.
I think it may be a problem with the coax cable, but since TWO modems did not work I am unsure. My question is, for newer models of modems, are there newer coax cables required for them? Mine are a bit old. But remember, the old modem WORKED and the two new ones did NOT. Any help appreciated, thanks!
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