Hard shut downs with new CPU

RedRost · Aug 16, 2014

Hello everyone,
I recently got a new CPU for my gaming PC but ever since I got it i've been having frequent hard shut-offs of my system, this occuring after running very performance heavy games for about 20-60 minutes; with not even a bluescreen displayed.

At first, I thought this was a heat problem so I bought a new CPU cooler to bring the temps down; so now when gaming my core temps are around 58 degrees and the socket temp is around 60-68 degrees. These temps being just under the max temp recommendation. Im wondering if this problem is due to a lack of power when the GPU is under heavy load. Im am unsure what the problem is, and any help is highly appreciated

My specs:

GPU: Nvidia Geforce GTX 770
CPU: AMD FX(tm)-8350 Eight-Core Processor,
RAM: 8GB Corsair Vengance
PSU: Corsair CX750
OS: Microsoft Windows 8.1

Crash dump info:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0015f18c038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:
ffffd001`8a709500 fffff800`0bb9602c : fffff800`0bb03180 ffffe001`5f18c010 fffff800`0baf6800 fffff800`0b873779 : nt!WheapCreateLiveTriageDump+0x81
ffffd001`8a709a30 fffff800`0b9ddd30 : ffffe001`5f18c010 ffffd001`8a709b50 fffff800`0baf6840 ffffe001`5d566880 : nt!WheapCreateTriageDumpFromPreviousSession+0x44
ffffd001`8a709a60 fffff800`0b9deb4d : fffff800`0baf6840 ffffd001`8a709b50 fffff800`0baf6840 ffffd001`8a709b50 : nt!WheapProcessWorkQueueItem+0x48
ffffd001`8a709aa0 fffff800`0b870adb : fffff800`0bcf2ee4 fffff800`0b9deb28 ffffc000`c55641b0 ffffe001`5d566880 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd001`8a709ad0 fffff800`0b8ec794 : ffffd001`89dab3c0 ffffe001`5d566880 ffffe001`5d566880 ffffe001`5c7f2740 : nt!ExpWorkerThread+0x293
ffffd001`8a709b80 fffff800`0b9775c6 : ffffd001`89d9f180 ffffe001`5d566880 ffffd001`89dab3c0 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd001`8a709be0 00000000`00000000 : ffffd001`8a70a000 ffffd001`8a703000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

Followup: MachineOwner
---------

Jcomptech · Aug 16, 2014

What is your motherboard? Try updating your drivers as well. It couls also be a Power Supply problem.

RedRost · Aug 16, 2014

Jcomptech :

It is a Asus M5A78L-M/USB3 Motherboard (Socket AM3+,16GB DDR3, USB 3.0, uATX)

My drivers and my motherboard are all up to date

Jcomptech · Aug 16, 2014

RedRost :

Okay. Tell me more about your hard shutdowns. When? How?

Jcomptech · Aug 16, 2014

RedRost :

http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/wheauncorrectableerror-while-playing-games/5ae4a242-20ce-45d8-b419-2033777eff2a

RedRost · Aug 16, 2014

Jcomptech :

These shut downs happen after around 20-60 minutes of running a demanding game, in which I am presented with a black screen for about a second; then the pc restarts. Whilst this happens, temps stay below the recommended temps.

Jcomptech · Aug 16, 2014

RedRost :

Okay. I do think there is something wrong with your motherboard BIOS chip. Or something that has to do with the bios. Have you played around in the BIOS and didnt realize that you clicked on anything. Try back tracking. Figure out what the problem is. Upadate firmware for an SSD, if applicable.

RedRost · Aug 16, 2014

Jcomptech :

RedRost :

Okay. I do think there is something wrong with your motherboard BIOS chip. Or something that has to do with the bios. Have you played around in the BIOS and didnt realize that you clicked on anything. Try back tracking. Figure out what the problem is.

Okay, I will check, as I recently updated the BIOS and something may have been changed.

Jcomptech · Aug 16, 2014

RedRost :

Jcomptech :

Okay, I will check, as I recently updated the BIOS and something may have been changed.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/wheauncorrectableerror-while-playing-games/5ae4a242-20ce-45d8-b419-2033777eff2a

Scroll down the page and follow the steps provided and see if it works.

aaronfield · Aug 16, 2014

That mobo is not meant to handle the power of an 8350. Its a high end processor and a low end board. That is most likely your problem.

RedRost · Aug 16, 2014

Jcomptech :

RedRost :

http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/wheauncorrectableerror-while-playing-games/5ae4a242-20ce-45d8-b419-2033777eff2a

Scroll down the page and follow the steps provided and see if it works.

Thank you for that, I have followed the steps; reset the BIOS and uninstalled any problematic utilities, I'll see how it goes on. Thanks for the help

RedRost · Aug 16, 2014

aaronfield :

Yeah, that seems to be evident, will it be due to the 4-pin cpu connection on my current board, will I need one with an 8-pin connection, to provide sustenant power?

Jcomptech · Aug 16, 2014

RedRost :

if you have 8 pins on you mobo connect all 8. That motherboard does support the FX series, you just need to update your BIOS. 14.01 or higher

aaronfield · Aug 16, 2014

No. Electricity isn't the issue. Its just a board targeted at low end FX processors. this is my suggestion as i have had it and it worked perfect until i upgraded.

Asus Mobo: http://www.newegg.com/Product/Product.aspx?Item=N82E16813131851

It has an 8-pin power connector so you don't have to worry. Plus its power phase is double the other one meaning it can handle more power through the socket.

Aaron

RedRost · Aug 16, 2014

aaronfield :

Thank you very much for the link, the help is highly appreciated. I will have this MOBO ordered asap and hope for the best. Cheers.

aaronfield · Aug 16, 2014

RedRost :

aaronfield :

Thank you very much for the link, the help is highly appreciated. I will have this MOBO ordered asap and hope for the best. Cheers.

Best answer? :wahoo:

aaronfield · Aug 16, 2014

Thank You! I didn't notice it!

Hard shut downs with new CPU

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