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Razer Kraken 7.1 Surround Sound USB Gaming Headset Static Noise When Playing Audio.

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August 17, 2014 7:52:33 AM

I recently picked up the Razer Kraken 7.1 USB edition headset from amazon and straight out of the box whenever any type of audio is playing there is a static sound in the background. I cannot hear the static sound when there is no sound coming through the headset speakers, just when there is. If it helps this is the product page: http://www.amazon.co.uk/Razer-Kraken-Surround-Gaming-He...

I have tried multiple different USB ports on my PC and also different USB headsets so I don't think that the issue is with my PC. I tried messing about with the settings on Razer Synapse 2.0 but that only made the audio in certain programs very very quiet so I decided to just un-install it (is this typical with most headsets being configured with Synapse?). If anyone has had this issue before and solved it or knows a possible fix PLEASE help me! I love this headset apart from this one issue and it would be a real shame to send it back. Thanks.
August 17, 2014 6:02:24 PM

What kind of video card do you have? Have you tried moving the cord around to check if it is somewhat frayed?
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August 18, 2014 5:32:24 AM

sora said:
What kind of video card do you have? Have you tried moving the cord around to check if it is somewhat frayed?


I have an Nvidia GTX 660. About the cord do you mean the cord of the headset or the cord for the GPU?
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September 3, 2014 12:46:39 PM

im also getting this. only static when sounds play, the sound of static stays the same, i tested it playing music on 1 volume.
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September 3, 2014 4:04:03 PM

might as well return it while your waranty lasts. im returning it now. only had this for 1 day lol. was already googling a solution within 10 minutes, fucking awful. Also, i dont know how a video card affects a headset.
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