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[SOLVED] BSoD Error: 0x050, No SafeMode, Minidumb Included, Specs Included

Tags:
  • Outage
  • Power
  • Safe Mode
  • Minidump
  • 0x050
  • Sleep
  • Windows 7
  • SSD
  • Blue Screen
  • Pagefile
Last response: in Windows 7
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August 17, 2014 12:35:53 PM

UNOFFICIAL WORK-AROUND: Fix BSoD After Patch KB2982791

Greetings.
As you can see in the title, friday the 15th of August I got a Power Outage whilst my PC was asleep.
It happened many times before but this time, when I start Windows normally I end up in a Black Screen with no mouse.
When I press F8 and select Any SafeMode, I end up with a Blue Screen with PAGE_FAULT_IN_NON-PAGED_AREA with Error 0x00000050.

My Specs:
Windows; Windows 7 Home Premium 64bits
CPU: i7-4770
Mobo: Asus Sabertooth Z87
GPU: GTX 770 Evga ACX cooler
RAM: COrsair Vengeance 4x4gb (16gb) 1600Mhz DDR3
SSD: Samsung 840 Pro 128GB

MiniDump File: http://www.mediafire.com/download/8dc44737xbcypjw/minid...
Temps Files: http://www.mediafire.com/download/5kk2lsie40xf2ke/tempf...

Here is what I have done so far:
1. Tried to Repair using CD Installation Disc, no success
2. Tried doing chkdsk /f /r /x No Success
3. Tried to create a new BCD, no Success
4. Tried to rename in C:\Windows\System32\config the files COMPONENTS/DEFAULT/SAM/SECURITY/SOFTWARE/SYSTEM to .old and using the REGBACK to replace them, no Success
5. Tried to do a Memtest without errors
6. Tried other DDR3 ram (1x2gb) changed nothing
7. Tried to Power Cycle (Holding Power button for 45Sec with power supply plugged but turned off) No Success
8. IMPORTANT My PageFile was on my HDD to save space on my SSD, maybe if I re-transfer the Pagefile into my SSD using my Laptop and ExternalSata, the System could find it again?

The Startup Repair Report gave me this: [ ]

Spoiler

Numbers of Repair Attempts: 1
Session Details
------------------------------
System Disk = \Device\Harddisk 0
Windows Directory =
AutoChk Run = 0
Number of root causes = 1
.
Test Performed:
-------------------------------
Name: Check for updates
Result: Completed Successfully. Error Code = 0x0
Time Taken = 0ms
.
Test Performed:
-------------------------------
Name: System Disk Test
Result: Completed Successfully. Error Code = 0x0
Time Taken = 16ms
.
Test Performed:
-------------------------------
Disk Failure Diagnosis
Result: Completed Successfully. Error code = 0x0
Time Taken = 0ms
.
Test Performed
-------------------------------
Name: Target OS test
Completed succesfully. Error Code = 0x0
Time taken = 15ms
.
Root Cause found:
--------------------------------
No OS files found on Disk.

Repair Action: partition table repair
Result: Failed. Error code = 0x490
Time Taken: 499ms
-------------------------------
------------------------------


More about : solved bsod error 0x050 safemode minidumb included specs included

a b $ Windows 7
August 17, 2014 1:02:14 PM

Note: also power cycle your machine

according to the bugcheck info your system was up for 29 days (maybe that is incorrect ???)
(System Uptime: 29 days 17:33:59.806)

I can not read the BIOS info
your system was running HControl.exe (asus keyboard control tool)
the system is bugchecking because of memory corruption. I would think it is most likely cause by one of the many old ASUS programs you are running.
You should remove them unless you really need them. if so look for a updated version.


fffff800`8c0ac000 fffff800`8c0ae880 AiCharger \SystemRoot\system32\DRIVERS\AiCharger.sys Thu Sep 22 19:04:40 2011 (4E7BE938)
fffff800`8c1d0000 fffff800`8c1d9000 AsHIDSwitch64 \SystemRoot\System32\drivers\AsHIDSwitch64.sys Wed May 30 19:38:32 2012 (4FC6D9A8)
fffff800`8cc5a000 fffff800`8cc62000 ASMMAP64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys Thu Jul 02 02:13:26 2009 (4A4C7A36)
fffff800`8bc00000 fffff800`8bc57000 AsusTP \SystemRoot\System32\drivers\AsusTP.sys Thu Jan 10 05:29:56 2013 (50EEC254)
fffff800`8adbe000 fffff800`8adc7000 atkwmiacpi64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys Tue Sep 06 18:44:52 2011 (4E66CC94)





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August 17, 2014 1:31:17 PM

johnbl said:
Note: also power cycle your machine

according to the bugcheck info your system was up for 29 days (maybe that is incorrect ???)
(System Uptime: 29 days 17:33:59.806)

I can not read the BIOS info
your system was running HControl.exe (asus keyboard control tool)
the system is bugchecking because of memory corruption. I would think it is most likely cause by one of the many old ASUS programs you are running.
You should remove them unless you really need them. if so look for a updated version.


fffff800`8c0ac000 fffff800`8c0ae880 AiCharger \SystemRoot\system32\DRIVERS\AiCharger.sys Thu Sep 22 19:04:40 2011 (4E7BE938)
fffff800`8c1d0000 fffff800`8c1d9000 AsHIDSwitch64 \SystemRoot\System32\drivers\AsHIDSwitch64.sys Wed May 30 19:38:32 2012 (4FC6D9A8)
fffff800`8cc5a000 fffff800`8cc62000 ASMMAP64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys Thu Jul 02 02:13:26 2009 (4A4C7A36)
fffff800`8bc00000 fffff800`8bc57000 AsusTP \SystemRoot\System32\drivers\AsusTP.sys Thu Jan 10 05:29:56 2013 (50EEC254)
fffff800`8adbe000 fffff800`8adc7000 atkwmiacpi64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys Tue Sep 06 18:44:52 2011 (4E66CC94)


I tried to Power Cycle.
And yes, the 29 Days is Correct but 80% is Sleep Time. I put it to sleep at 10pm and normally come back to work at 5:30pm and I play with it until 10pm, etc...

So If I plug my SSD into my Laptop, that I navigate to Program Files (x86) and delete the Asus ATK Pagage, it could work? I can't access my Desktop, remember.
TEMPS FILES: http://www.mediafire.com/download/5kk2lsie40xf2ke/tempf...
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a b $ Windows 7
August 17, 2014 2:07:38 PM

I just looked at your memory dump again( dump is from several days before your power went out)
see if you can rename this asus file
plctrl.sys (not sure where it is being loaded from)

then attempt to reboot.


Boutchoo said:
johnbl said:
Note: also power cycle your machine

according to the bugcheck info your system was up for 29 days (maybe that is incorrect ???)
(System Uptime: 29 days 17:33:59.806)

I can not read the BIOS info
your system was running HControl.exe (asus keyboard control tool)
the system is bugchecking because of memory corruption. I would think it is most likely cause by one of the many old ASUS programs you are running.
You should remove them unless you really need them. if so look for a updated version.


fffff800`8c0ac000 fffff800`8c0ae880 AiCharger \SystemRoot\system32\DRIVERS\AiCharger.sys Thu Sep 22 19:04:40 2011 (4E7BE938)
fffff800`8c1d0000 fffff800`8c1d9000 AsHIDSwitch64 \SystemRoot\System32\drivers\AsHIDSwitch64.sys Wed May 30 19:38:32 2012 (4FC6D9A8)
fffff800`8cc5a000 fffff800`8cc62000 ASMMAP64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys Thu Jul 02 02:13:26 2009 (4A4C7A36)
fffff800`8bc00000 fffff800`8bc57000 AsusTP \SystemRoot\System32\drivers\AsusTP.sys Thu Jan 10 05:29:56 2013 (50EEC254)
fffff800`8adbe000 fffff800`8adc7000 atkwmiacpi64 \??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys Tue Sep 06 18:44:52 2011 (4E66CC94)


I tried to Power Cycle.
And yes, the 29 Days is Correct but 80% is Sleep Time. I put it to sleep at 10pm and normally come back to work at 5:30pm and I play with it until 10pm, etc...

So If I plug my SSD into my Laptop, that I navigate to Program Files (x86) and delete the Asus ATK Pagage, it could work? I can't access my Desktop, remember.
TEMPS FILES: http://www.mediafire.com/download/5kk2lsie40xf2ke/tempf...


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August 17, 2014 2:18:50 PM

johnbl said:
I just looked at your memory dump again( dump is from several days before your power went out)
see if you can rename this asus file
plctrl.sys (not sure where it is being loaded from)
then attempt to reboot.


Ok, so I have renamed every Asus folders to Asus.old
The plctrl.sys is supposed to be located here: %PROGFILES64%\ASUS\P4G
(Source: http://systemexplorer.net/fr/file-database/file/plctrl-... )
I cannot find progfile64, even if I type %PROGFILE64% in the search of my laptop.
Just a quick question, when my Windows crash at the BlueScreen, it says "Dumping file memory: 100"
Where can I find this file to send it here ?
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a b $ Windows 7
August 17, 2014 2:24:49 PM

%PROGFILES64% is a environment variable and can be set to anything.
you can start cmd.exe and use the command
set
to set where it points to.
or
cd %PROGFILES64%
and cmd will move your current default directory to that location

most likely the environment variable is not set when you are looking so you will have to search for the file
try
cd c:\
dir /s plctrl.sys
dir /s *.dmp
(this to find the memory .dmp files if they are being created)

and see where it finds the file



Boutchoo said:
johnbl said:
I just looked at your memory dump again( dump is from several days before your power went out)
see if you can rename this asus file
plctrl.sys (not sure where it is being loaded from)
then attempt to reboot.


Ok, so I have renamed every Asus folders to Asus.old
The plctrl.sys is supposed to be located here: %PROGFILES64%\ASUS\P4G
(Source: http://systemexplorer.net/fr/file-database/file/plctrl-... )
I cannot find progfile64, even if I type %PROGFILE64% in the search of my laptop.
Just a quick question, when my Windows crash at the BlueScreen, it says "Dumping file memory: 100"
Where can I find this file to send it here ?


m
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August 17, 2014 2:26:50 PM

johnbl said:
%PROGFILES64% is a environment variable and can be set to anything.
you can start cmd.exe and use the command
set
to set where it points to.
or
cd %PROGFILES64%
and cmd will move your current default directory to that location

most likely the environment variable is not set when you are looking so you will have to search for the file
try
dir /s plctrl.sys

and see where it finds the file

Ok, so I used the cmd.exe inside my External SSD by going into System32 and opening it there. I will try the command you gave me. Thank you.
UPDATE:
E:\Windows\System32>dir /s plctrl.sys
Volume in drive E is Primary SSD 128GB
Volume Serial Number is 3285-8DD9
File Not Found

(81MB) 15th of August Memory.DMP: https://www.dropbox.com/s/4yt5wqr0105nw5i/memoryDMP-OLD...
(51MB) 16th of August Memory.DMP : https://www.dropbox.com/s/8acxgzfjcsqyc8m/memoryDMP-NEW...
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Best solution

a b $ Windows 7
August 17, 2014 2:43:57 PM

note: you may also find that renaming of the c:\Windows\System32\FNTCACHE.DAT file will allow you to boot.
people report that it works and you don't have to uninstall the patches.
-----------------

with the new memory dump win32k.sys bugchecked attempting to load a font


0: kd> kc
Call Site
nt!KeBugCheckEx
nt! ?? ::FNODOBFM::`string'
nt!KiPageFault
win32k!bLoadFontFile
win32k!ttfdSemLoadFontFile
win32k!PDEVOBJ::LoadFontFile
win32k!vLoadFontFileView
win32k!PUBLIC_PFTOBJ::bLoadFonts
win32k!GreAddFontResourceWInternal
win32k!NtGdiAddFontResourceW
nt!KiSystemServiceCopyEnd
0x0
nt!KiCallUserMode
0x0
0x0
0x0
0x0



and here is some people with the same problem caused by a windows update.
person on the bottom of the first page has instructions on how to remove the 3 updates using the dism.exe command
that he claims works.
(very long thread, I did not go thru it all but that one response looked reasonable)

Note: I say "caused by windows update" it may be caused by a virus attempting access and windows put a check for the corruption and blocks it by calling a bugcheck.
http://answers.microsoft.com/en-us/windows/forum/window...

here are the instructions from that thread:


After installing the Aug 12 patches, I had a problem on multiple Win7 x64 systems with BSOD before Windows login screen appeared
The BSOD was a win32k.sys PAGE_FAULT_IN_NONPAGED_AREA Error Code 0x50. I was unable to use System Restore or Last Known Good Config to fix the issue.
After lots of trial and error and research, this is what worked for me:
Use DISM from a command prompt to remove 3 problematic updates (KB2976897, KB2982791, and KB2970228) from each affected system. Process is described here in Scenario A, Option 3: http://support.microsoft.com/kb/2839011/en-us
Also described below ...
1) Access the System Recovery Options. To do this, restart the computer and repeatedly tap the F8 key before the Windows logo appears. If the Windows logo appears, try again. Wait until the Windows logon prompt appears, and then shut down and then restart your computer. You must remove any floppy disks, CDs, and DVDs from your computer before you restart.
Note If you cannot access the System Recovery options, use a Win7 install dvd.
2) Select Repair your Computer.
3) Select the language, and then log on to the computer.
Note If you do not know the local password, you must start by using a Windows 7 DVD or USB bootable media. Then, access System Recovery Options.
4) Select Command Prompt from the menu.
5) At the command prompt, run the following command:
dism /image:C:\ /get-packages
Note: If your windows install is on a different drive than C: then use that drive letter for these commands.
6) Search the results for security updates KB2976897, KB2982791, and KB2970228.
7) Note the exact the package name, and remove in this manner:
dism /image:C:\ /remove-package/PackageName:p ackage_for_KB2970228~31bf3856ad364e35~amd64~~6.1.1.2
You receive a message that states that the uninstallation was successful.
dism /image:C:\ /remove-package /PackageName:p ackage_for_KB2976897~31bf3856ad364e35~amd64~~6.1.1.0
You receive a message that states that the uninstallation was successful.
dism /image:C:\ /remove-package /PackageName:p ackage_for_KB2982791~31bf3856ad364e35~amd64~~6.1.1.1
You receive a message that states that the uninstallation was successful.
8) Restart the computer into normal mode.


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August 18, 2014 6:50:49 AM

Aron Gustafson said:
What johnbl posted is correct.

I found this post earlier today since this happened to me when I woke up this morning. Found my PC hung up in a Repair..

http://answers.microsoft.com/en-us/windows/forum/window...


The weird thing is that I don't know what I did to fix it.
I only plugged my SSD into my Laptop using a USB to Sata connector, I went in Program Files (x86) and Program Files and renamed every Asus Folders I could find to Asus.old. Then, I tried booting in Safemode with the changes made, but still blue screen.
I waited for another answer, when JohnBl gave me the long answer, I took my CD Installtion, booted from it and to access the Command Prompt I need to Repair the installation (that failed 5-6 times), instead of telling me to send the Report at the end of the scan, it was only giving me "Finish" or "Cancel", I pressed Finish guessing it would take me to the Advanced Options (where the command prompt is located) but it actually rebooted my PC and I ended up in my Desktop without AERO (looks like Win98 UI, all grey and square-ish around the Windows and the taskbar).
I might have to install updates or something, I did alot of bcd backups, repairs, chkdsk /f /r /x etc.
But at least I can Access my Desktop!
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