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Acer Aspire 5551-2013 Randomly Freezes and/or shows Black Screen

Tags:
  • Laptops
  • Windows
  • Audio
  • Microsoft
  • Computers
August 17, 2014 6:42:58 PM

I recently replaced the cooling fan, and added thermal compound. I'm still having problem with the random freezing and black screen. The laptop stays on a little longer when I disable the power for the windows services in msconfig, and when the power service is disable, the audio and network drivers disappear, and Windows can't find it to play audio unless I connect a ASIO audio driver to the laptop for sound. Here's the results of my Laptop from the MiniToolBox application:

MiniToolBox by Farbar Version: 21-07-2014
Ran by Keiron (administrator) on 15-08-2014 at 00:15:48
Running from "C:\Users\Keiron\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************


========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/15/2014 00:15:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: cmd.exe, version: 6.1.7601.17514, time stamp: 0x4ce78e2b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xcdc
Faulting application start time: 0xcmd.exe0
Faulting application path: cmd.exe1
Faulting module path: cmd.exe2
Report Id: cmd.exe3

Error: (08/15/2014 00:12:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0x8d8
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (08/07/2014 07:39:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0x670
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (08/07/2014 07:10:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0x270
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (08/07/2014 06:59:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0x410
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (07/19/2014 01:32:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0xa7c
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (07/19/2014 01:24:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0xc64
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (07/19/2014 00:51:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0xd20
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3

Error: (07/19/2014 00:47:00 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (976) SUS20ClientDataStore: Database recovery/restore failed with unexpected error -501.

Error: (07/19/2014 00:44:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: DLCXtime.exe, version: 1.31.0.0, time stamp: 0x45331a17
Faulting module name: DLCXuldr.dll, version: 1.31.0.0, time stamp: 0x45331a50
Exception code: 0xc0000005
Fault offset: 0x0000000000017398
Faulting process id: 0xcfc
Faulting application start time: 0xDLCXtime.exe0
Faulting application path: DLCXtime.exe1
Faulting module path: DLCXtime.exe2
Report Id: DLCXtime.exe3


System errors:
=============
Error: (08/15/2014 00:15:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Audio Endpoint Builder service terminated with the following error:
%%1722

Error: (08/15/2014 00:15:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Audio service depends on the Windows Audio Endpoint Builder service which failed to start because of the following error:
%%0

Error: (08/15/2014 00:14:36 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Tpkd

Error: (08/15/2014 00:14:29 AM) (Source: Service Control Manager) (User: )
Description: The Net.Tcp Listener Adapter service depends on the Net.Tcp Port Sharing Service service which failed to start because of the following error:
%%1053

Error: (08/15/2014 00:12:26 AM) (Source: Service Control Manager) (User: )
Description: The Net.Tcp Port Sharing Service service failed to start due to the following error:
%%1053

Error: (08/15/2014 00:12:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Net.Tcp Port Sharing Service service to connect.

Error: (08/15/2014 00:11:56 AM) (Source: Service Control Manager) (User: )
Description: The IIS Admin Service service terminated with the following error:
%%1392

Error: (08/15/2014 00:11:56 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (08/15/2014 00:11:56 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume Acer.

Error: (08/15/2014 00:11:47 AM) (Source: Service Control Manager) (User: )
Description: The Freemake Improver service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (08/15/2014 00:15:51 AM) (Source: Application Error)(User: )
Description: cmd.exe6.1.7601.175144ce78e2bunknown0.0.0.000000000c000000500000000cdc01cfb847fb168593C:\Windows\SysWOW64\cmd.exeunknown38e463b7-243b-11e4-9a10-c44619075265

Error: (08/15/2014 00:12:05 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c000000500000000000173988d801cfb8476ac6f205C:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dllb20c08fe-243a-11e4-9a10-c44619075265

Error: (08/07/2014 07:39:35 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c0000005000000000001739867001cfb23ca0a16eacC:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dlle2b3e46d-1e2f-11e4-8e76-c44619075265

Error: (08/07/2014 07:10:46 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c0000005000000000001739827001cfb23899799410C:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dlldc6bcb2b-1e2b-11e4-8ed1-c44619075265

Error: (08/07/2014 06:59:01 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c0000005000000000001739841001cfb236f40b618cC:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dll384683ee-1e2a-11e4-b5e5-c44619075265

Error: (07/19/2014 01:32:47 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c00000050000000000017398a7c01cfa31b344391e8C:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dll7eeda634-0f0e-11e4-97b6-88ae1d63e433

Error: (07/19/2014 01:24:48 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c00000050000000000017398c6401cfa31a2256aa7eC:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dll61cc3d93-0f0d-11e4-9595-88ae1d63e433

Error: (07/19/2014 00:51:28 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c00000050000000000017398d2001cfa3157917ad7bC:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dllb9a18f19-0f08-11e4-b4bb-88ae1d63e433

Error: (07/19/2014 00:47:00 AM) (Source: ESENT)(User: )
Description: wuaueng.dll976SUS20ClientDataStore: -501

Error: (07/19/2014 00:44:55 AM) (Source: Application Error)(User: )
Description: DLCXtime.exe1.31.0.045331a17DLCXuldr.dll1.31.0.045331a50c00000050000000000017398cfc01cfa3148f2caeafC:\Windows\system32\spool\DRIVERS\x64\3\DLCXtime.exeC:\Windows\system32\spool\DRIVERS\x64\3\DLCXuldr.dllcf731e9d-0f07-11e4-884e-88ae1d63e433


CodeIntegrity Errors:
===================================
Date: 2013-07-27 18:18:12.476
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\atiu9p64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-07-27 18:18:11.896
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\atiu9p64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-07-27 18:15:55.894
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\atiu9p64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-07-27 18:15:55.374
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\atiu9p64.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-06-08 10:16:42.274
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-06-08 10:16:41.756
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-06-07 18:47:32.853
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-06-07 18:47:32.329
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-05-27 12:32:31.973
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-05-27 12:32:31.521
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\busbwdm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



========================= Devices: ================================

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 7930.9 MB
Available physical RAM: 6286.99 MB
Total Pagefile: 68776.73 MB
Available Pagefile: 67221.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.29 MB


**** End of log ****

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