2 identical hp laptops from the same customer, failed hard drives

sldnx01

Reputable
Aug 16, 2014
8
0
4,510
I have never seen this before. A customer brought me 2 HP laptops, same models, both need new hard drives. How does this happen? The first laptop I can get into bios, change boot order, run my recovery/hdd monitoring software but it doesn't detect a drive. The second laptop I can't even get to bios, just black screen when you push power on. This happened after I turned it on when she brought it and it said imminent disk failure. How do i get 2 that are both f'ed..?
 

sldnx01

Reputable
Aug 16, 2014
8
0
4,510
I ran out of drives I gotta go to the store and get 2. I need the recovery discs from hp to put the windows 8 back on thou don't I because any windows 8 machine I have had don't have a visible product key.