how to stop computer ugrade and unlock laptop

bcwag4205

Reputable
Aug 18, 2014
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4,510
My wife's Dell laptop with Windows Vista is slow and when it comes up, it is always in an upgrade status saying not to turn off computer. It continues in this state, but the upgrade status percentage stays at zero. Also a symbol comes up by the on button with a nine(9) in a lock. Any advice will be appreciated.
 
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No windows millennium was the worst of all time :p ctrl alt del hotkey anyone :p

 

4745454b

Titan
Moderator
If you can pull the drive you can get the data off. From what I know they mean it. Don't power off the laptop while it's updating. If you've done that already then the OS might be shot. You can try to re image it if you can. Or repair the install. There are repair methods you can do that won't cause you to lose any data.

http://vistasupport.mvps.org/windows_vista_repair_options.htm

Edited for a better link.
 
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