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Printer is not responding

Tags:
  • Peripherals
  • Printers
Last response: in Computer Peripherals
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August 18, 2014 12:40:32 PM

Hi guys,

I have had this issue with a client of mine for a few months. The client is using a locally installed USB printer but using ThinPrint to redirect it to their RDS session.
The original issue was that she could not send anything to her printer. The only way to fix this was to re-boot and then all of the spooled jobs would come out.
I have tried the following:

-re-install the printer
-update the firmware
-changed from USB to network printer
-re-install thin print
-re-install windows
-replace printer
-re-create RDS profile

Nothing worked except for the profile re-creation on the Terminal Server. But this was only a fix for a few days and now it does not work at all. It will not even spit out the spooled documents after a re-boot.

I have also brought this to he sr. tech and he has no idea whats going on.

Can anyone proved any more advice other than replacing her physical tower?

Thanks all!!

More about : printer responding

August 18, 2014 2:05:27 PM

What printer is it and what are the details of the server build?
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August 19, 2014 8:42:31 AM

volcanoscout said:
What printer is it and what are the details of the server build?



Printer is an HP 401dn
TS - Windows Server 2008 R2(not sure what kind of details your looking for)
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!