computer not starting

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seraj5

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Oct 28, 2013
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HEllo toms!

I have built a computer witch ran smoothly for a half year until a bought a used psu that i connected and it turned out to be broken, so i plugged my first psu in and now my computer wont start. If there is no power going trough the computer and i try to start it wont start. I need to shut down and power on the psu several times until 2 red lights flash up in teh back of my mobo and only then can i start the computer. If the computer is off but there is power then it will start without problems.

WHen i start it it says that i need to run some kind of setup and i push f1 to run it and it goes to the bios.

I did update the driver to the latest, i have a asus maximus vi hero mobo and a 600w psu

currently no gpu because it broke.

thanks in advance!
 
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LukaBoki

LukaBoki

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Jul 12, 2014
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Whoa.
So what you're saying is:
You ran your system for 6 months with the CX600,you bought the V850 and from then,the PC didn't want to boot.
Then you replaced the V850 with the CX600 and it still didn't want to boot.
Is that how it goes?
 
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seraj5

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Oct 28, 2013
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yeah it does not boot from the first try, i need to shut down the psu from the power button on the psu and then switch it on several times until 2 red leds blinks and then after that i can start the computer.
 
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ingtar33

ingtar33

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Dec 17, 2012
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yep.

when a psu dies it often can take half the rest of the system with it... it will fry hard drives, ram, cpus video cards and motherboards. You basically luck out if it only kills 1 thing when it dies.

BTW: there is never anything awesome about a coolermaster psu. even the best of them are questionable quality. please purchase a seasonic or seasonic rebrand in the future. in the mean time you'll have to start replacing parts. it sounds like your motherboard was damaged. start there.
 
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seraj5

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the gpu is already broken but i am rma the thing so im getting a new one but the mobo i bought used from a person, can i test and see if its really the mobo and if it is can i somehow return it to asus or something?

btw cooler masters v series is made by seasonic and got a 9.7 at johhnyguru so its pretty good.
 
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LukaBoki

LukaBoki

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Jul 12, 2014
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You can sell the damaged motherboard to some 5 year old that doesn't know what do to with those $30 his mom gave him.
What is your CPU? What is your budget?
I will recommend you a motherboard for that CPU and that budget. ;)
 
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ingtar33

ingtar33

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Dec 17, 2012
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the asus maximus brand has a long (5y i think) warranty... it should still be covered. furthermore, asus doesn't care if you're the original owner or not.

the best part is you weren't overclocking when this happened.

however if you tell them the new psu killed it, they might tell you to talk to coolermaster about covering the damage. so keep that detail out... because i know coolermaster won't do a darned thing to help you out on the motherboard that was killed.
 
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seraj5

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so i should say to asus that the motherboard somehow got damaged and i want a new one? if im going to buy one it would probably be the vii hero/ranger.

will they return money to me or give me a new board? i think money would be better so that i can buy a z97board. thanks
 
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ingtar33

ingtar33

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Dec 17, 2012
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they'll ask you to mail the motherboard to them at your own expense... they'll test it, see if it's salvageable... if it is, they'll fix it and mail it back (at their expense) if it is not, they'll send you a duplicate of your original (a new one though).

depending on the condition of the motherboard they may or may not cover your expenses incurred for mailing it out to them. depends on the type of damage... in some cases they'll cover the shipping costs in others they won't.
 
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seraj5

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do i send it without the cpu? and if yes if i get the same one back do i then need to apply thermal paste again?

 
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ingtar33

ingtar33

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Dec 17, 2012
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no, you send it without the cpu. you gotta break it down and send it to them without anything else.
 
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seraj5

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so how exactly do i remove the cpu safely, do i need to clear the thermal paste and add new one if the motherboard gets repaired or if i get a new one?
 
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ingtar33

ingtar33

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Dec 17, 2012
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you take off the cpu cooler (they use push pins... it's not that hard to find a guide explaining how it's done) open the latch for the cpu, take the cpu out, and set it somewhere safe. you clean off both the cpu and gpu with 90% Isopropyl alcohol and cue tips... get some thermal paste. when the motherboard comes back put the new cpu in nice and carefully, close the latch, put the thermal paste on (there are a million guides on how to do this) and push the pushpins in, you're good to go.
 
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seraj5

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it need so much informaition like what gpu, cpu, ram, hdd extension card slots, why do they need to now how fast my cpu is or which brand my gpu is? also i dont remeber when i bought it and they need the exact date. thx
 
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ingtar33

ingtar33

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Dec 17, 2012
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well you know your psu, just give them a ballpark on the dates... i remember using the asus return process and they didn't mind ballparks. they just are covering their own backsides.

as for the rest of the info... the ram info is printed on the ram, it will be a white sticker on it. the cpu will be printed on the cpu, directly on the little aluminum helmet on it... if you cleaned it off after taking it out of the motherboard like i suggested you'll be able to read it just fine. the gpu will have a name on it as well. just look for it.

you can guess on dates. they aren't amazingly hard core about this.
 
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seraj5

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Oct 28, 2013
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i sent a mail to them and they replied : Either a VRM is defect on the mainboard, or the PSU is defective.
All I can suggest is to try with another PSU and remove all devices when testing this.

If this dont work, there is nothing we can do, as warranty service is done via store
where it is bought, and you need a valid proof of purchase from the store to deliver it back to the store for service.
Or contact the seller and have him deliver it.

what am i supposed to do now?
 
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ingtar33

ingtar33

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Dec 17, 2012
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call their tech help.

don't send in emails. That was a generic tech support reply and it's 100% trash.

I've dealt with ASUS tech support and warranty support, they NEVER tell you to deal with the store you bought it from, and don't care if you have valid proof of purchase. I know because i got a m5a99x evo repaired just fine. 3yo motherboard, and i bought it 2nd hand off ebay. No clue where it was bought. You probably got an automated response from a robot sending an email. Just pick up a phone and call them.

 
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