CPU Hot on startup!!! Bad CPU or bad motherboard???

kyle151515

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Ok well, I just bought a brand new intel i7 4790k and Asus Z97-pro. I put it all together and I used artic silver 5 thermal paste with a h90 corsair water cooler. I started it up for the first time, and I go into the motherboard BIOS to take a look. The first thing I notice is the temp running at 88 degrees celsius. However, the temp sensor for the motherboard is saying the motherboard temp is at 27 degrees celsius. SO I turn off the PC and I feel around the CPU area, and it is actually really hot. So I decide to switch my corsair water cooler with the stock intel heatsink/fan. I even used the evenly coated thermal paste that came with it, in case there was some issue with my thermal paste, which I doubted... I start it up, go into the bios, and same temps, 88 degrees celsius for CPU and 27 degrees celsius for motherboard. Again, area around CPU really hot... Now all the overclock features are off, meaning the EZ_XMP is disabled, TPU is disabled, EPU is disabled, and the jumpers for CLRTC and CPU_OV are on the original pins.

Just to let you all know, I tried enabling the EPU, just to see if it would help with power control and calm it down, but it didn't.

So what do you all think???
 


If the sensors don't agree it's probably just a firmware issue.

A quick look on Asus' website shows that for your motherboard, full support for the i7-4790k was added with firmware revision 1008 with the latest revision being 1304. Calibration of the digital thermal sensor is a job for the firmware, so erroneous temperature readings on unsupported CPUs are no surprise. Update to the latest revision and see if that fixes the issue.

EDIT: wrong CPU model
 

kyle151515

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Ok well the update didn't work. I went through the USB bios flashback method, since I was afraid of the temps from turning it on, and it flashed and did it's thing. Went into the bios, and same readings, 88 degrees celsius for CPU, and now 34 degrees celsius for motherboard, and it was rising. Any other suggestions to try???

P.S. What do you mean by wrong CPU model??? There is no typo's and the chip is LGA 1150 just like what is needed for the motherboard...
 


I had originally wrote i7-4930K instead of i7-4790K. I corrected that in my edit.

As for that temperature problem, make sure that the heat sink is firmly attached. Intel's CPU packages are designed to take a lot of force, don't worry about breaking it. Make sure that all of the mounting screws are firmly attached.

If that doesn't address it, it may just genuinely be a borked sensor, especially if the temperature doesn't fluctuate a little bit or there's a huge difference between the CPU socket and Mainboard sensor readings. It's normal for the socket area to be hot to the touch. This is emphasized at startup before power saving states are enabled. 88 degrees at startup is extremely abnormal and would be a first degree burn level of hot so you may have to put yourself in some minor danger to determine if it is actually running that hot. Touch it carefully, if it is burning hot, something is wrong, if it is just really warm, it's fine. If it's not definitive, side with the lesser of the readings and proceed as normal.

Install an operating system and run HWInfo64, this will present all of the sensor readings including the digital thermal sensors (DTS) on the CPU die itself as well as the thermal sensors installed in the motherboard. The system firmware generally doesn't show all of the sensors together for comparison, Asus has a habit of omitting the DTS readings and presenting the readings from the motherboard's thermometers. The DTS on the CPU die are embedded directly below the heat generating components. Calibration isn't always the greatest but they should register the hottest. If the socket temperature (often presented as the CPU temperature) is displayed as being much hotter than the DTS temperature, something is wrong with the sensor itself. I've seen this happen before.
 

kyle151515

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Hello, I was about to take it apart and call it in, then I seen you asked me to try it. Well I had the OS already installed, same drive different build. Anywho, my temp reader which is this one http://addgadgets.com/all_cpu_meter/ read all cores at 98/100 degrees celsius, I even downloaded the one you suggested and ran that. It had the same readings of upper 90's/100's. I also touched the back plating/bracket that holds the latch for the CPU. It was hotter than the hindges of hell... Last thing I want/NEED to ask you, is when I took apart the PC, and took off the heatsink, I turned the black knobs to unlatch it, I heard snapping, which I thought was just the plastic latches unlatching, it wasn't... the clear plastic latches on snapped off, they almost look melted, yet fell apart from being brittle (Possibly from being on and off??? Hot, cold, hot cold???...) So was wondering, can I still return this??? I mean the heatsink is literally still intact, the plastic leggings are for the most part. I got this from newegg.com shipping only about 1 day ago, 2 days now since it is midnight.
 


I'm having a hard time visualizing the damage. Can you post a picture of it please?

UPDATE: This is a long shot, as I don't know if you still have a working cooling assembly, but could you tell me what the reported CPU voltage is?
 

kyle151515

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Ok, well I got some pics, yet it's asking for a link, I see no option to place it in this post... Am I missing something???

Also, you just wantt the voltage that is stated on HWinfo64??? I also have CPU-Z as well, incase that is more informative or just to see if they give the same or something...
 

kyle151515

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CPU voltage in BIOS is at 0.704 highest and fluctuates to 0.688. Core voltage on CPU-Z fluctuates from 0.717 to 0.697. Sorry about the dense answer from before. Wasn't thinking about the bios voltage at all lol. Now from previous boots, I would say the BIOS was at the above listed voltages as well.
 




I don't have any Haswell microprocesors to check against but that seems extremely low. 0.7 volts is what I would expect while it is in a low power state. I'd ask you to test it under load conditions but if it's burning up already I'd rather not risk damaging your PC.

I'm at a total loss as to why this is happening. Either something incredibly obvious is happening and it's being overlooked, or something is seriously broken.

Did you purchase all of these products from the same place?
 

kyle151515

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Yes I purchased them all from newegg. I am planning on returning both if i can, since I am not sure what the deal is either... But anywho, I am going to create a fake twitter account so I can link pics to show you what I am talking about damage wise. I got a pic of what the legs look like, and I even found the plastic pieces that chipped off. One moment please good sir....
 

kyle151515

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https://twitter.com/kyle_151515 alright there is a link to the twitter I created. The first two pics are of the legs of the heatsink. YOu probably won't be able to see the one in the front, however, the one directly behind it, is near my PC case, so you should be able to get a good idea of what I mean. The pieces in the 3rd and 4th are safe in my screwbit case.
 


My observation from that picture is that the thermal paste does not appear to be melted at all. This would explain the ridiculously high temperature. The heat sink was not mounted correctly or firmly enough. Alternatively, the CPU wasn't generating enough heat to melt the thermal paste. This could mean that something else is generating the heat but that would clash with the HWInfo64 temperature measurements and there's enough material in there that the heat should have transferred to the heatsink by pure convection. This is extremely puzzling. As I mentioned previously, I don't have a Haswell CPU to reference so I'm just taking educated guesses here. In any case, since you have a Corsair h90, lets work with that for a bit.

Here's what I want you to do.

I want you to disassemble your PC entirely. I want you to take everything apart and spread it nicely over a working area. I want you to attach the h90 to the power supply outside of the case with nothing else attached. Just the h90 pump. No motherboard, no hard disks, no fans, nothing. Then, I want you to take a paperclip and jumpstart the PSU, this will allow you to test the h90 for proper operation. To jumpstart the PSU, take the 20/24 pin connector and short the Green wire to any black wire; there's a black wire right beside it that is easy to access. Don't worry about shocking yourself or anything, just be careful not to short any other wires after those two have been shorted.

Once the PSU is jumpstarted the h90 pump should start up. If it's operating properly, you should feel it humming slightly and may hear fluid moving around inside. If everything is okay with the pump, move on.

Next, I want you to breadboard the PC. Find a clean, non conductive surface. A chunk of cardboard will work nicely. Place the motherboard on the cardboard, insert the CPU, attach the cooler (along with fresh Arctic Silver 5), and connect the power connectors. Do not attach anything else. No hard disks or GPUs. Then, attach a display to the IGP and power it on.

If the temperature problems persist despite the breadboarding make sure that you followed the cooler mounting guide correctly. Many cooler kits come with a variety of mounting hardware for different sockets. It's possible that you may have used standoffs that are too long which may result in the heat sink making poor contact with the CPU's heat spreader. If everything looks kosher, RMA the motherboard and CPU to Newegg as I don't think that there's much more that I can do without seeing it myself.
 

kyle151515

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Hey sorry about this, but I went ahead and RMA'ed. I would like to try your suggestions, but I am just gonna package it up now. I do have my other motherboard and i5 processor. I will do so on those. But last time it was hooked up, it was working with the i5. The i5 never went over 50 degrees celsius, I think the highest was 47 to be honest... If you would like, I can update you on the corsair water cooler at least??? If not, it's all good. I would like to thank you from the utmost appreciation within me.I went to computer hope forum before this, and everyone there was rude and kept telling me it was on my end, and not to blame the hardware. I got no suggestions or helpful ideas as to what could be wrong, they just kept blaming me. You have earned 5 stars from me. Thank you :).
 


I always enjoy trying to tackle the tough problems. Thanks for the appreciation and good luck with the RMA!
 

kyle151515

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Thank you very much. Btw, tried corsiar water cooler on other mobo and i5. It is running for sure. Felt it wiggling through the tubes and what not. Also, playing bioshcok infinite ultra graphics. Not even budging over 46 degrees celsius. I know the haswell i7b is more powerful, but IMHO, my experience is just plain sad :/... I hate to say this, but how it's acting, it almost feels as if I got a refurbished one... I hate to think that low of them, but I told them in my RMA comment, that I recorded myself putting it together and took photos (Which I did do...). Got to watch my back in this techy tech corporate world ;).
 


I didn't think that there was anything wrong with the h90 seeing as you tested it with the stock cooler as well but I just wanted to be sure.
 

kyle151515

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Hi, I decided to respond to this thread since I said I was going to go with the RMA and all that here. Heck I may even start a new topic because of this... Anywho, I RMA'ed both the MOBO and the CPU, took forever to get to them. Anywho, they send me an email saying the CPU is perfectly fine, yet the pins in the motherboard are bent and that IT WAS MY FAULT!!! How did I manage to do that when you don't even have to push down on it??? All you do is gently place it in there and screw on the bracket... They told me to contact asus about it and deal with them and their warranty. I swear to god, I think they sent me refurbished products... I got everything recorded, so if I need to file a lawsuit, I will. They are expecting me or asus to pay for something that I am pretty sure that they did. It's not gonna happen. So if you, or anyone else, has any advice on dealing with this, I am all ears, I am gonna spend a lot of time bringing this retailers slimy dealings to light. Got my videos, pictures and now newly created facebook and youtube raring to go.
 


In their defence, 99% of the time bent pins are the fault of the consumer. I find it utterly amazing how many people fail to read basic instructions, just take a look at some of the posts on this forum to see what I mean. Newegg doesn't handle the board outside of the box so they themselves are more or less absolved of responsibility for bent pins. It's possible that another consumer did and repackaged it very carefully so as to appear that the box was never opened, this has happened before. It's also an easy go-to method of committing warranty fraud to cover up other damage and Newegg doesn't have the facilities to inspect or repair complicated damage; The board will be repaired by Asus either way. If you present Newegg with your assembly vidoes they may be willing to reassess it and escalate if need be.

Newegg is one of the most well known and most highly regarded retailers in the world.
 

kyle151515

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Ok, maybe I am over reacting... I spent quite a bit of money on this and it's just one thing after another. Such a roller coaster... So I will speak with asus and newegg and maybe everything will be ok... With that in mind though, would I even have been able to boot or use the mobo at all??? I figured it would be DOA if it came into contact with that kind of damage.
 

kyle151515

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I figured I might as well add this, there is no way I did this damage, if there is any at all on the board. I baby'ed this setup, and was beyond gentle with it. I lowered in the CPU slowly, tightened and untightend the bolts for the CPU bracket evenly, not undoing one and causing pressure that makes it flap back with sudden force. I mean hell, I even bought a wrist strap just for this build...
 

kyle151515

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Yes, but what I am saying is it wouldn't be able to turn on would it??? I know for a fact I did not bend those pins. I am not a gorilla swinging a tree log, I put care into my computers. I removed the i5 which is an LGA 1155 just fine and re-applied thermal paste no problems. I have taken apart older pc's and done the same and then some. Yet for some reason this build went all wrong because, why?, Because I spent a lot of money on it??? I feel like I am targeted... It's ridiculous. Either way, newegg took my money to ship to them, on top of what I payed, if they or ASUS do not honor their warranty, I am filing a lawsuit, and ruining their business. I will guarantee this.
 


It would depend on which pin/pins is/are bent.