windows random restart, event ID 41

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J

jackielow56

Honorable
Oct 31, 2013
3
0
10,510
hi, im having a random restart issue without bsod,i didnt overclock my cpu and graphic card and no overheating issue.But im not sure about the voltage,im using 500w psu btw.
temp and voltage=
BJ8V4RW.png

after that,event viewer show Critical (kernal-power) event id 41
(The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)


- EventData

BugcheckCode 197
BugcheckParameter1 0x4d056a7
BugcheckParameter2 0x2
BugcheckParameter3 0x0
BugcheckParameter4 0x83d267ff
SleepInProgress false
PowerButtonTimestamp 0

what the problems behind of this random restart issue??
 
Solution
Tom Tancredi
Well while you have a 500W, if it is a cheapy one, it may actually be outputting 430W or even less when you're putting demand on it with the GPU (gaming I assume). The description of your issue sounds like the PSU maybe faulty.

Otherwise I would do some of these basics
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

Did you install all Windows Updates including OPTIONALS (except Bing)

Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update

Remove whatever AV your using and go to www.filehippo.com and download...
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Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Well while you have a 500W, if it is a cheapy one, it may actually be outputting 430W or even less when you're putting demand on it with the GPU (gaming I assume). The description of your issue sounds like the PSU maybe faulty.

Otherwise I would do some of these basics
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

Did you install all Windows Updates including OPTIONALS (except Bing)

Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update

Remove whatever AV your using and go to www.filehippo.com and download Avira, AVG, Panda or Comodo (DO NOT get AVAST! it no longer reliable and the Forums were hacked) and do a full system scan - this repeatedly has resolved alot of people issue relying on MS Essentials.

Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware) - this resolved almost ALL other similiar posts to date as most had Malware the AV didn't pick up.
Repeat the AV/Malware scans till the system comes up clean.


Tell us the results and lets see what we have.
 
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