My book live wont retrieve files

joelchris

Reputable
Aug 20, 2014
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0
4,510
I did a backup on my laptop to my book live using smartware. When it backed up it moved all the files to my book live and deleted my files on the laptop. I don't know why it deleted my files. When I go to retrieve them smartware shows two folders. One says retrieved. The second folders says other. It will only retrieve the few files in retrieved and will not touch other. How do I get my files back?

Joel


 

Jcomptech

Reputable
Aug 11, 2014
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5,160
I am unsure what book live is but you must have checked something to erase all your files when you were done backing up your computer. I would just move your files from the other folder back onto your desktop, if it is that simple.